I ordered 2 locker desk and 2 classroom chairs for my children on the 11th September 2013 and was informed that the desk will arrive in 20 working days and the chairs in 10 to 15 days. The desk came in late October and the chairs still has not arrived on the 4th Dec!!! I have called 3 separate occasions and was told ,on the last occasion in November, that one of the chairs is available and that they will despatch that first!!! But nothing arrived !!! I am really disappointed that no one has bothered to pick the phone up once to inform me of any delays. I called today and the lady said "they" were not informed of any delays even though there was a note beside it!!!! I cancelled the order and I don't think I will be ordering from you again!!
I ordered an office light on 8 November 2013. When the light had not arrived by 19th November, I emailed and received a response to say that it would be delivered to me the following working day. Still no lamp. I emailed again on 21st to advise that it was still not here and the adviser told me that it would be with me by 29th November. Today I called to chase up and the customer services adviser was rude and sarcastic. I asked to cancel the order and she had the nerve to say that if the light had already been dispatched, I would have to pay delivery charges!! I was absolutely stunned. I have been told that i will have to wait for my refund minus the delivery charges no doubt! I can't believe that a company like this is still in operation in today's market!
Angel Salti found this review useful
My order was taken and delivered on time and I am happy with the quality of the desk and units I bought. The installation, however, was poor with one unit being fitted to the desk top incorrectly (so it doesn't align with the rest of the desk) and the under-desk brackets elsewhere being bent into position rather than correctly aligned with washers. A desk leg was also installed where I was told none would be needed when I placed my order so I have a desk that I cannot sit at comfortably.
I raised these issues with Office Furniture on the installation day and waited for a reply. I have called and emailed them several times over the ensuing weeks, but they have not responded. The customer service agent assigned to my order, Stuart, is either off sick, on holiday or away from the office when I call and no-one else seems able to help me. I don't think the company's staff are being deliberately unhelpful, they just seem to be quite incompetent or incapable of helping resolve the issues.
This has been going on for over two months and I think I've been very patient. It would be really nice if someone from OfficeFurniture could deal with my complaint and offer a solution. I also still have the installer's sack barrow which he left on my drive; I'd be grateful if he could come and pick it up as promised.
Angie Lyons-Redman found this review useful
The chair was easy to assemble particularly with the help of the video on the companies website. It is very comfortable.
Ordering was easy and the chair was delivered within 48hrs of placing the order. It was quick and simple to put the chair together and it looks great.
The office chair we ordered came within two days. The day of delivery was emailed in advance but no time could be specified. The chair was fairly easy to put up - not quite the twenty minutes it said though! It look like a quality piece of furniture and my daughter loves it.
I am delighted to have received the Office chair I ordered so very promptly. The only worry was that I hadn't realised it was 'self construction'. Luckily I managed to find a handyman who put it together for me!
I am Very Happy with it!
I've only just received made this chair but all seems extremely good so far. Construction was easy (only one screw was unable to tighten up because it didn't line up with its hole at all otherwise it would be a five-star) and comfort and general posture is excellent (of course I've yet to see if that's any good after a while). I am about 6 feet tall and I have to have the chair on its lowest setting so anyone slightly shorter may be looking at keeping the chair raised - (my last chair was not this make at all but I had to keep that raised all the time and eventually the gas lift underneath gave up!). I have heard from other comments that this chair is noisy - well it is noisier to move than my last chair but not at all bad. All-in-all a very good chair - very pleased with it!
I ordered the chair taking on board other reviews, I found these to be accurate. The item arrived earlier than expected, was simple to assemble and appears to be sturdy and comfortable. Pretty good for the price that I paid
The website was easy to follow, the ordering was easy , the delivery happened as you said it would ant the product is excellent
Good website, easy to navigate with helpful videos. Ordering was easy and delivery was next working day as promised - great service. If I was to make a small criticism - the chair was a little more difficult to assemble than anticipated
I ordered this chair for my partner's birthday. I was concerned that it would not be as good as it looks in the picture however when it arrived (next day as promised) it looked even better. We are both really pleased at the quality and comfort of the chair. I telephoned to find out what time it would arrive and the helpful customer services agent gave me a time slot for the day. I would not hesitate in ordering again.
My chair was easy to order, arrived when I expected it to and has fulfilled my expectations of the product - a good quality office chair in pleasant upholstery. I would certainly order from Office Furniture Online again.
Very good, speedy service. Nice product as well. Very Satisfied
The chair is very comfortable, easy to assemble and very sturdy. The only complaint I have is that City Link who they use to as a courier are useless. They attempted delivery couldn't find the address and returned the item to there depot. No phone calls etc. Had I not phoned them nobody would have contacted me. I contacted customer services at office furniture again not very helpful. They said they would get in touch with city link and get back to me but never did so I did it myself. Eventually got it but would be reluctant to use again due to the courier company used. But product is excellent a shame really.
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