Ordered last Wednesday (20th) on next day delivery (so processed Thursday for for delivery Friday one would assume right?) - roughly 30 quid of goods with nearly 8 quid postage cost. No parcel, no contact to update on the delays. It's really not acceptable and I have lost days waiting for the few tiny parts. For all that it matters they have stolen my money.
I ASKED FOR MATROX MXO2 IF IT COMES WITH ADAPTOR AND THEY SAID YES.I SEND THE MONEY AND THEN THEY REALISED THAT IT WAS NOT INCLUDED AND AFTER MANY EMAILS THEY DIDNT REPLY ME AT ALL AND DONT TAKE THE RESPONSIBILITY FOR THEIR MISTAKE!!!! BE CAREFULL DONT TRUST THIS SITE!!!
I had an issue with one of my items but I felt that it was dealt with really well, no quibbles and an immediate refund when I decided to cancel the item. The other items arrived without issue. Purchased as Office Nerd offered a really competetive purchasing price for the items I wanted. Each time I called I spoke to the same person, which for me was important as Craig was aware of the order etc and I didn't have to explain over and over... Thanks!
Orderd a month a go, for next day delivery. Goods did not arrive.
Called customer service (very friendly) a few days later and was told they didn't have the stock, but the order would ship tomorrow.
A few days later - no parcel.
Called customer Service again, was sent a MyHermes Tracking number, which showed the parcel was lost, tried to contact MyHermes, who just said keep looking on the tracking it will reappear. It never turned up.
Called Office Nerd again, we agreed to leave one more day.
End of next day still nothing, so had no choice but to cancel the order - (used Hunt Office supplies and received their parcel the very next day no problems)
Several days later no refund had been received from office nerd, I called office nerd, they said "a refund has been made, but it can take 72 hours" -
I run a mail order company and my refunds never take 72 hours in the UK.
Waited another week - no refund.
Called again and was told they couldn't log into their system and would need to call me back in 10 minutes. No phone call received, then received an e-mail with a copy of a sagepay redund dated today.....So the refund was never made in the first place.
A month to sort out non delivery and a refund - I have to say I would not be keen to use Office Nerd again.
I came across Office Nerd via a google search when looking for a specific projector screen which needed to be shipped quickly.
Not only did they have stock they where helpful in sorting out and ensuring express delivery (I had only ordered standard delivery) and the item was shipped and arrived next working day at 8.30am.
Excellent service and I would recommend them to others.
I placed an order for a Samsung TV. The order was submitted via Office Nerd's website at 1.30pm and was delivered less than 24hrs later. In addition when I called Office Nerds to verify that the items would be delivered the following day they answered the phone very quickly and were very helpfull
I ordered a dvd writer with Office nerd and paid £3.65 postage which was meant to be 3-5 days. Waited until the 7th day and still nothing. Contacted them via email and they said they sorry and that it has been despatched a few days ago. checked the online tracking and it was despatched on the 8th day, a day after they told me it had already been despatched. It finally arrived 13 days after I ordered the item.
Contacted them as I was very unhappy with there service and they said they would refund my postage which I suppose was the right thing to do but 2 weeks later i'm still waiting for the refund, sent countless emails and they kept saying there was an error with the refund!
Please be wary of this company, Quick enough to take your money with the promise of delivery times but very slow delivery and trying to get your money back is even slower!
Avoid Avoid Avoid!
Ordered some shelf clips with "next day delivery" as a shelf in the office had collapsed. They didn't arrive. After a couple of days I emailed to query the whereabouts of the item and they said "oh, they should have been delivered - we'll contact the couriers".
Two days later I hadn't heard back so emailed again and they replied to say "sorry, we're still trying to trace the items with the courier, would you like a refund?" I explained I didn't want the refund as I wanted the item!
A further 5 days later I emailed again and was told "we have been unable to trace the order with the courier. Would you like a refund?"
As it is now two weeks since I ordered with the "next day delivery" I have said yes, fine, I'll have a refund and will go back to Amazon where they are more expensive but at least you know it'll arrive!
I didn't feel that OfficeNerd really cared whether my order ever replied or not and their constant efforts to get me to accept a refund seemed to be an attempt to get me off their case rather than an example of good customer service.
Ordered my Items, waited for ages, still not arrived, phoned company but no one was there to answer my queries. I think they were out for the day.
They finally contacted me, but would not use them again, very amateurish
Like I said, after promising me the goods will be delivered by close of business we are still without them. Diabolical service.
Ordered printer at 3.35pm yesterday. Paid for the 4-6 working day delivery.
Communicated with nice chap to get VAT invoice.
Surprise, surprise. Item delivered this morning at 11.030am by friendly courier.
I'm about to unpack it now & knowing my luck, it won't work!
I rang them at 10 to 5 hoping and praying that they could dispatch same day. They said although the cut off is 2pm, the courier had not collected yet, so they could squeeze me in.
Got my new hard drive at 9.10am the very next day, by lunchtime my new PC was up and running.
What can I say? thats what I call service!!!!
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