Dino really impressed me with his openness and honesty, not to mention his willingness to do a deal.
He made the process simple and dealt patiently with my dithering and many, many idiotic questions. Many thanks
I took a three year old Tag with a misaligned hour hand into the shop, expecting to be sneered at slightly given that my watch is probably worth about a tenth of their average sale. Instead I was met by a polite and friendly assistant who referred the watch to the horologist. In short, the watch was fixed on the spot in 15 minutes for a price far cheaper than quoted elsewhere with some advice on the general condition and how to ensure it doesn't happen again. Cannot recommend highly enough.
I bought a second hand audemars royal oak off shore new carbon model 6 months old for 20% less than list price they even came to me and we did the transaction in the back of their car couldn't be easier ! watch was exactly as advertised will be going back to them for sure.
Buying a watch was a big purchase for me. Getting the right price from a dealer I could trust was important. I looked around for 8mnths without purchasing because I didnt feel comfortable with any of the people I spoke to. The service offered by Dino at Official Watches put me at ease and I purchased my watch without a second thought. Highly recommendable- cheers Dino!.
I was very impressed with Dino's knowledge of the Watch market and industry as a whole, he appears to have built up a credible operation and I would have no doubts about speaking to him first in the future when I am looking for another watch
Good chaps in the shop - made a part ex for an old Omega and IWC very simple and I've got a nice new Panerai on my wrist now. Can't believe I never knew their shop was there, now I do I'm sure I'll be back very soon,
I bought a rolex Daytona from official watches a couple of years ago and dealt with Luca,he's excellent and such a nice honest man. I sold the watch back recently to him and he gave me back really good money which even I did not expect. I want a white gold Daytona now and Luca said 'just leave it with me, and I ll get you one'. And that's what I intend to do . I wouldn't buy a watch from anywhere else now. It's true service and quality of the product selling is all that matters. And in Luca and official watches its 5 stars a++'s all day . Honestly I can't highly recommend them enough. Excellent company and top top bloke
WOULD LIKE TO THANK DINO FOR A SORTING OUT A GREAT DEAL FOR ME ON AN OFFICINE PANERAI WATCH NOTHING WAS TO MUCH TROUBLE
HE TOOK A WATCH IN PART EXCHANGE AND WOULD LIKE TO THANK HIM VERY MUCH.
I HAVE PURCHASED MANY TIMES AT OFFICAL WATCHES AND THEY ALWAYS PROVIED AN EXCELLNET SERVICE AND GREAT SAVINGS MANY THANKS I
I was given Dino details by a very good friend and they were spot on and my new Hubot is fantastic,I have already passed on Dino's details to a friend who is looking to buy a new watch.
This seller gave me very fast responses for my emails. Complete information about the goods. Good cooperation on papers, payments and shipment. I have nothing bad to say on this seller. I could honestly recommend.
Very impressed by the whole experience. Taking time for you and making sure you will leave a satisfied customer.
Top quality products at very competitive prices.
During the process they turned out to be very accommodative with regard to meeting times and locations.
I am sure I will be dealing with them again.
I have just found some good and friendly Rolex Watch Dealers and a place to have Coffee,!!
That's what I call a good afternoons shopping.!!!! Now my watch is sure of a good service.
I have now read all the other reviews and agree with every one.
I had been searching for a pristine second hand GMT2 with box and papers. A search engine took me to Official Watches. The information on the watch was detailed and the price was competitive. After 2 brief phone calls the deal had been struck. The following day the package was delivered to my home. As described, the watch was in perfect condition, with original purchase papers, guarantee and box. I would recommend this business to anyone looking for a top quality timepiece. Thank you very much.
Been looking for two months for a new Panerai 005, special treat for my birthday. Was nearly giving up hope in finding the watch when I came across Dino and his crew at OfficialWatches. Noticed on their website that they actually had a second hand model (few months old) but described "as new". I decided to take a chance, even though I was dubious about their claim that I would receive the watch the next day. Basically, bought the watch at 2.30 pm on the Monday and the following morning it was on my wrist. Exactly as described, immaculate time piece. Thoroughly recommended retailer. Buy with confidence.
Bought a watch that I saw on line whilst visiting family in Tokyo. It was a bit of a leap of faith as I would not get to see the watch until I returned to UK some weeks later, however the goods were exactly as described ie mint condition, service was at all times prompt and courteous whether by email or on the telephone. Official Watches agreed to allow me to return the goods if I was not satisfied, although the legal time limit for them to do so would have expired. The watch was everything and more that I had hoped for, and I thoroughly recommend Official Watches.
I sold them a watch valued at 10000 €. Very smooth and easy transaction with a reputable and professional business. Highly recommendable.
My purchase of a Rolex datejust over the internet went very well from start to finish. The purchase of an expensive item over the internet is a bit worrying but Luca Lucas was very helpful throughout the transaction.
I can fully recommend Official Watches as I am now the proud owner of a brand new Rolex and would deal with them in the future as an honest and trustworthy company.
I looked around quite a bit for the right watch but also the right dealer as it's a lot of money to put in the wrong hands. I'm so glad I chose to do business with Dino. He was knowledgeable and straight to the point and I got a really good deal...
Thanks again guys!
Without a doubt this is the best and most friendly service from start to finish. I have bought many watches in the past from other well-known dealers but none compare to Official Watches. Dino is extremely helpful and informative on all the watches, the after sales service is excellent, I would highly recommend anyone to Official Watches.
I have to applaud Official Watches for their tenacity and openness in delivering a fair deal for sellers. They are a busy but dynamic outfit, working hard to keep customers properly informed. I was quite happy with the deal I secured, in difficult times, and value the service delivered by Dino and Luca.
For me the service experience is more important than the actual transaction itself. Dino's company has strong emphasis on customer service and for this reason his organisation will keep on growing. Unlike some shops in central London were their pride and ego has chased a lot of customers away, Dino's company is an exception. His entire staff is friendly, honest and again care about the customer. I recommend this company to anyone looking to buy and sell a watch, it is the best. God bless you all at Offical watches!
I found the staff at Offical watches to be knowledgable and helpful in my dealings with them. They actually met me next to my office in the City of London twice during the course of a transaction.
I have used them a couple of times since and found their service as good as before.
I strongly recommend them
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