Got to say that these guys were good with cheap price, fast delivery and quick email response times. Only thing to improve I would say is mobile browsing. The website did not work to well on my phone so I had to order on my laptop. Come on guys, get the site working on mobiles! Not much more to say. Will use again. Keep up the good work.
Okobe UK bought through Amazon UK were very friendly and extremely prompt at answering my questions I emailed through prior to ordering. I have no doubts about using them again for future purchases. A first rate service at a great price - Good job Okobe UK!!
Paid the additional for Express Delivery and ordered it before the deadline for dispatch that day. When it didn't arrive, I phoned customer services who said that ParcelForce "missed" my item at the evening collection. It ended up same delivery slot as if I hadn't paid the extra. I emailed customer services asking for a refund but they never responded. Sad that otherwise good companies let themselves down like this!
I have been using Okobe for ages now. Bought a drawing tablet from them, hard drives and more.
Last week ordered a new hard drive. Standard postage, it was here in 3 days.
And called the customer service for an error in my payment and It was all resolved withing a 3 minute call.
I bought a ViewSonic LCD for a great price (over £15 less than Amazon).
Was kept updated at every stage from order confirmation to dispatch.
Will continue shopping here - always on the lookout for more great prices.
I believe the item I purchased arrived in very good condition. Perfect Monitor with 2560x1440P using EVGA GTX 780 SC. Brilliant colors and excellent contrast.
Okobe is providing an outstanding Customer Services. I will buy again from this company.
One of my tests when ordering from a new (to me) web company is to contact them by phone first. It was easy to contact Okobe and get a real person regarding delivery times. (I needed nextday) they gave a positive answer and I then ordered the goods as the price was competitive. The goods arrived promptly as stated. Good price and fast delivery, Happy Days.
Good prices, good delivery, good end results from customer services but they need to communicate better when things go wrong.
I had not used Okobe before, but their prices were very competitive! As I was purchasing a fairly low value item, so I thought it was worth a shot. I was extremely impressed by Okobe. The item arrived the next day and I received emails at each step so I knew what was happening.
I will definitely be using them again.
Arrived on time, kept up to date with purchase and processing, overall happy.
Only criticism is Mouse once unpackaged seem somewhat dirty for a brand new product, not sure if this is Okobe or Microsoft, and whether this Mouse has been unpackaged previously, but once cleaned worked fine.
I wanted to buy a new laptop for my son. Having researched extensively I found Okobe to be very well priced. Communications were excellent. I received an email at each step of despatch processing. I recieved my laptop in a few days as expected and it was exactly as ordered. Top service.
I was attracted to Okobe by the price initially, when buying a new TV, but had some initial reservations about a website I had not heard of. These were exacerbated after I placed the order and spoke to customer service, who took a while to answer and then I was 'passed through to the team'. After that things were great. I didn't create an account to start with (mistake), as you only get updates via email, rather than being able to log onto your account to check. I was anxious about delivery and phoned back a second time. On this second call, they had all the details of the first call I made. I didn't pay for express delivery, but sure enough, on day 4 the parcel arrived as promised. One unnerving thing is that the tracking details for the parcel arrived on the day it was delivered. Would have been better to have these earlier.
Anyway, in summary, great prices and top customer service. Would definitely use again.
I was very pleased with the services provided, they had exactly what I wanted and at the cheapest price I could find! My items were dispatched speedily and any questions I had were promptly answered. If you want to bag yourself a bargain, I'd recommend looking on Okobe first.
I bought a NAS for a friend visiting me the weekend. I ordered it Tuesday morning 26/3/13, paid for the express delivery to my work address so I can receive it before the long Easter weekend. Never received the successful delivery email, nothing arrived the next day Wednesday which worried me a lot. I rang them asking what's going on. Someone with a visibly irritated tone explained there was no need for my phone call, all is as per plan, and I shall receive the box tomorrow (Thursday). As you can guess the box didn't arrive Thursday either. I started ringing to chase it, but for unknown to me reason, the people answering the phone had to transfer me to other people who were able to help, but they were all busy. At one point It looked like there were more people who were answering the phone than people who were able to help. I had to leave my details every time I rang for someone to call me back. Eventually it became clear that the courier company hasn't scanned my item properly, and that's why no one knew where it was. If only someone had checked that properly when I asked first Wednesday!!! I made it clear if I don't receive the box on time I would want my money back. I was promised another box will be posted Saturday to my home address. I have asked for my express delivery charge to be refunded, as they failed to deliver on time, and the guy on the phone agreed. To be fair with them, I checked my credit card statement before writing this review, but as you can guess again, no refund so far. The box did arrive Saturday, but of course I have missed the chance to play with it and configure it for 2-3 days with my friend.
honestly if you want brilliant products okobe is the place to be I will definitely use again and recommend to all my friends they have saved me at least £100 if I could of gave 10 star rating I wouldn't of thought twice although I ordered on a bank holiday weekend my item still arrived when they said absolutely fantastic cant praise the company enough massive THANKYOU
Very happy with my purchase & communication. Def shop here again!
Great service .Thanks a lot
Ordered a Canon HF G25 Camcorder on Tuesday from Okobe on Express delivery , there was a slight hold up with the payment due to my bank's keen anti-fraud system, so I wasn't really expecting the camera to be delivered until the following week, but was in no hurry for it so no worries. Had an email from Okobe the next day to say the order was being dealt with and that they would let me know when it was despatched. It turned up Friday morning and Friday evening I got the email to say it had been dispatched! The price was lower than anywhere else I could find and everywhere else was either out of stock or taking pre-orders as it's a very new machine (superseding the G10 I think). And it turned up in good nick and well packaged, so what more could you ask for? 10 out of 10.
Ordered the 27 inch monitor on Friday. Was skeptical about the reviews but it came no problem on Monday! Will definitely shop with okobe again the best computer company I have ever dealt with!! Amazing customer service and speedy replies.
Ordered monitor on 11/02/2013
Payment was complete successfully, I paid extra for fast express delivery
three days later - no monitor. Online order tracking says "processing", nothing happened.
I called them up - apparently they cancelled my order WITHOUT notifying me about that.
Very frustrated. I lost one week because
a) website is horrible, said "payment complete" when it actually didn't
b) back end system is horrible, neither notify me about order cancellation nor shows it on "order tracking" page
If I could give this negative stars, I would.
Product hasn't turned up and there has been nothing to say why. Calls are placed in a premium rate queue with no indication of a waiting time. Sometimes diverted to an answer service with no possibility of connecting you to customer service - they can take messages which are not responded to.
Using the web contact form is equally fruitless. Either I am unlucky, or the stated average response time is fictitious.
TO BE AVOIDED.
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