Product hasn't turned up and there has been nothing to say why. Calls are placed in a premium rate queue with no indication of a waiting time. Sometimes diverted to an answer service with no possibility of connecting you to customer service - they can take messages which are not responded to.
Using the web contact form is equally fruitless. Either I am unlucky, or the stated average response time is fictitious.
The best site I've ever bought. Definitely. Because they are very serious. The website is very clear. And when I made the purchase, they sent me many e-mail about shipping. I am very happy with all the seriousness shown.
I wanted to buy a screen for my PC. I looked on the internet for the best price. I found my screen, a Viewsonic VX2753MH for only £223.67 [delivered] on amazon.co.uk. Most people say amazon is usually the lowest price you will find. But after a bit more research I found the same thing at okobe.co.uk for £199.64 [delivered.] So I ordered from them.
Delivery was not expensive and on time. What more could I want?
I ordered a back-up drive and some ink cartridges from Okobe - the drive because it seemed good value, and the ink because seemed good value and it made sense to me to order both from the same company, so that they would - as I thought - arrive together. Both came promptly, but the drive came by Parcel Force in the morning, and the ink, bizarrely, by courier from a different city later in the day. Okobe kept me informed by email of the progress of my order and I was able to track both items online, which was very useful for me.
However, I tried to phone Okobe to ask a question about the back-up drive and was unable to get through, so I don't know how confident I'd feel about getting good service if something went wrong with the goods.
I would recommend Okobe, but perhaps with slight reservations. It seems their communications centre might need a bit of attention - but perhaps they were just very busy as it was early January and their prices are very good.
Ordered some hard drives from Okobe and they came well packaged and next day. despite the website saying a possibility of coming Monday, so was really happy to receive them. We now have a problem with one of them and the return was quickly arranged stress free.
The laptop I bought from Okobe was around £100-£150 less than anywhere else. Total bargain, couldn't be happier. Decent customer service although the average response time of an hour or so seems dodgy.
I ordered a copy of Photoshop CS5 from this shoddy company. The money was taken from my account and I received the usual emails saying that my order was being processed and my item was being prepared for dispatch. The webpage for the item in question shows that there is plenty in stock (180 odd).
I didn't hear anything for a couple of days which I thought was odd. I politely enquired as to whether or not I would receive an update when it would be dispatched as the email from a couple of days previously stated that it was "picked and ready to be dispatched".
After enquiring, I quickly received an email saying that my refund had been processed for this item. My bank statement corresponds with, but there was no explanation whatsoever as to why they couldn't dispatch my order. Despite emailing twice, they haven't replied. Slightly suspicious seeing as their "average response time" is just over 1 hour", a figure which implies that it is updated daily.
Their "available stock" system is a lie as well. For the item I ordered it fluctuates between something like "130" some days and on other days it is "180".
Okobe are a joke. Their customer care is crap. Avoid like the plague. If something is too good to be true, it usually is!
I ordered two hard-drives that were different, and they both arrived the very next day from different couriers. They were both the best price I could find on the Internet, and I will definitely use this company again. (If my wife lets me)
I ordered a replacement HDD for my daughters laptop, which broke on Christmas Eve. It took a few days for the order to process, as expected at this time of year, but when I received the shipping notification, the drive arrived the next day in perfect working order. The best bit was that the product was the cheapest I could find on the web.
Correct Product ordered, invoiced and on delivery note - wrong product in the box. How basic an error can you get? Warehouse monkeys, no apparently the different product code was the manufacturers fault. The fact that the packer couldn't check that the product code was the same on the packing note to that on the item couldn't possibly have been the answer, could it? Five weeks from order to refund, if you buy from these people you better pray that nothing goes wrong, THE worst customer service I have ever come across. I will never think of buying from these people again.
I wanted a 1Tb hard drive to upgrade the storage of my Humax Foxsat HDR recorder. I decided on a Seagate Pipeline HD ST1000VM002 - 1 TB - SATA-600 and a quick search of the net showed the best price (inc carriage) offered was from Okobe. Ordering on line was simple though I'd like the option to buy without having to create an account. Standard tracked delivery was 2-4 days, and the hard disk drive arrived extremly well protected in 3. Couldn't ask for a better service, regardless of price. Congratulations on your customer service, keep it up!
Ordered a hard drive with express delivery. It came within 2 days. It was very well packaged and bought at a good price. Bought the same drive from another company as I needed 2 for my NAS. The other company took a week to arrive in just a jiffy bag. The drive didn't work which was probably down to the packaging. I asked for a refund from them and instead ordered another from Okobe. Again it came within 2 days and the drive was transported very well so worked fine. Would definitely use this company again.
I payed around £1 more than the cheapest company out there, but was more than happy to because of the positive reviews Okobe had received.
After ordering I got the usual confirmation emails, and even a notification that the parcel was awaiting shipping. After about 3 days of being lost in this limbo state I received the shipping confirmation email, and the item ordered was in my hands within a matter of hours afterwards. What particularly impressed me was my item was bumped up to a faster delivery, free of charge, and without me asking. Someone at Okobe noticed it had got snarled up in the system and did something about it to try negate my delay - if only more companies were this proactive.