One of the worst internet shopping experiences ever!
Although their prices are some of the best around, and being one of the few places where I could get Super Pet Critter Trail accessories, I don't think I will ever shop with them again. For a start their website is so slow, poorly designed and hard to navigate. I Initially ordered an add on for my 7 year olds hamster cage and then realised that I needed an extra tube to go with it. Instead of placing a 2nd order and paying £2+ postage on a £1 tube I decided to add this to my existing order. I emailed the company explaining what I would like to do, and despite their claims of responding to emails within 12 hours (yeah right!) it was more like 3 or 4 days before I even received a reply back from them, and during this time they had put the original order on hold. When they did eventually get back to me requesting the additional payment, I made the additional payment of £2.20 I think literally within minutes of receiving their request. Despite this, it was still a further week before they acknowledged this payment and sent the goods!!!
I would not buy anything from them again and would rather pay £2 or £3 extra to buy elsewhere.
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