Onedirect reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivery was reasonable as was customer service but it could have been better

the product i ordered was a little confusing to get going. You really needed to read the full manual as the 'quick' ones were not of much use. When i called onedirect for advice and help with getting the equipment working they were polite but couldn't actually answer my query straight away. I was finding the information quicker than the person I had called. Eventually we got the equipment going but when i asked if they could call me back to check it was working they were too busy with other calls and declined. I would have expected more having spent just short of £150.
I am still not sure on how a couple of things work but i will persevere with the manual as i don't think i am going to get any better advice from the onedirect.
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