Onedirect reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Delivery was reasonable as was customer service but it could have been better

the product i ordered was a little confusing to get going. You really needed to read the full manual as the 'quick' ones were not of much use. When i called onedirect for advice and help with getting the equipment working they were polite but couldn't actually answer my query straight away. I was finding the information quicker than the person I had called. Eventually we got the equipment going but when i asked if they could call me back to check it was working they were too busy with other calls and declined. I would have expected more having spent just short of £150.
I am still not sure on how a couple of things work but i will persevere with the manual as i don't think i am going to get any better advice from the onedirect.
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