Placed an order and the payment failed but the money was took from my credit card. For the last week I have been trying to contact someone to help me and after 5 phone calls and 4 emails I have still been unable to speak to anyone. Very poor with no customer service whatsoever. When you speak to them they all tell you the same thing that a manager will get back to you and only a manager can sort this problem out. Avoid this company at all cost.
Placed an order, 6 working days later - nothing, even they promising delivery within 3-5 working days! Emailed customer services - no response, I have started a dispute through paypal to get my money back. Just time wasters. Stay away from them!!!!
To begin with, I ordered my goods with a discount voucher I got through a promotion they were running on the leapday. It did not work.
Emailed helpdesk, no reply.
I thought, fine, as long as the products are good I can live without the discount. (The discount was the only reason I picked OneOn in the first place though).
They promised delivery in 3-5 days. After 6 days an no reply from helpdesk on my order, I email them asking where my stuff is.
As expected, no reply.
Day 7, email them again. No reply.
After a total of 5 emails, and no response from them my order is 10 days late! What the fuck!?
I call them up and ask them what is going on. And I get informed that my order is out of stock and that it's gonna take an additional couple of days for them to get it. I've heard nothing from them on this and I as the customer have to call THEM up to find out what's going on.
In the end I cancel my order and got it from somewhere else.
The competitiveness online for supplements is intense and there are several other firms doing similar products. A company can simply not afford to fuck up this bad.
Made my first order with Oneon due to a very tempting offer, my order was dispatched and delivered really fast (and for free!) The products were top notch and the packaging was also excellent. Have since placed another order and yet again the whole shopping experience has been a pleasure.
If Oneon can keep this up they may well become my number one choice for supplement purchases.
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