It took only 36 hours from order to delivery on my doorstep in rural Holland. Incredibly fast. I am very pleased with my Tokina lens for about € 200 less than i have to pay over here. I will definitely do business again. I paid € 25 VAT which will be reimbursed, brillant! Also a big compliment for DHL.
15 Delivery EINDHOVEN - NETHERLANDS, THE 14:32
14 With delivery courier EINDHOVEN - NETHERLANDS, THE 10:01
13 Arrived at Delivery Facility in EINDHOVEN - NETHERLANDS, THE EINDHOVEN - NETHERLANDS, THE 08:13
12 Departed Facility in BRUSSELS - BELGIUM BRUSSELS - BELGIUM 06:32
11 Processed at BRUSSELS - BELGIUM BRUSSELS - BELGIUM 05:42
10 Clearance processing complete at BRUSSELS - BELGIUM BRUSSELS - BELGIUM 04:32
9 Arrived at Sort Facility BRUSSELS - BELGIUM BRUSSELS - BELGIUM 03:30
8 Customs status updated BRUSSELS - BELGIUM 02:08
7 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 02:06
Wednesday, November 27, 2013 Location Time
6 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 23:27
5 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 22:58
4 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:40
3 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:26
2 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 16:38
1 Shipment picked up HONG KONG - HONG KONG 13:56
je tenez à vous remercier pour votre sérieux et la communication.
Objectif sigma 150 macro OS commandé le mardi (entre temps jours férié et weekend) reçu le lundi suivant. En fait en 3/4 jours c'est chez vous quoi et livré par DHL, si supplément il y a c'est remboursé.
Vraiment rien à redire, emballage parfait, produit nickel
J'avais un peu peur de me lancer, mais vu les avis que vous aviez c'est pourquoi je me suis décidé et je ne le regrette pas.
A mon tour je laisse mon avis et je pense sincèrement que je ferai d'autres affaires avec vous et que je vous ferez d ela pub.
Thank you for my two recent orders. The service has been amazing.
Ordered my camera a Canon mark III on sunday evening and received it tuesday afternoon.The price was almost 40% lower then the cheapest store in my country.
Thank you for my two recent orders. The service has been amazing.
The latest was ordered on a Tuesday, sent on Wednesday and arrived in the remote West coast of Ireland on Thursday, via Germany and the UK. Brilliant.
Even a days stop with local customs meant I received it on Friday! You also refunded the customs charges I had to pay within hours of me letting you know. Fantastic.
I will certainly be using you again. Thanks
I bought a Sigma lens at a very good price. Shipped by DHL and delivered in a very quick time (good job, DHL!).
I had assistance and accurate information on all the the steps of process: order, packaging, shipping, delivery.
When I had to pay to the courier some euro for customs fees, the Onestop Digital VAT Free Guarantee rembourse me for the full amount paid in one day.
So what I experimented is nothing but an excellent service for a lens bought at a good price.
To be honest, the only regrettable effect is that the guarantee in Europe is two years long, since buying from HK reduce it to one year. You can extend this time, but paying for it.
Hi, I just wanted to say that I have just received exceptionally effective and efficient service from OnestopDigital
I ordered a camera from them on July 2nd, as a gift for my wife. It arrived at 16:00 on July 4th, and that was the second attempt by the courier to deliver, as we were out when he tried that morning!
They have not only saved me more than GBP100, compared to local prices, but have delivered the goods quicker than most local UK suppliers could!
I would not hesitate to recommend anyone use this company.
I needed the delivery in a very short time. Onestop delivered right on the day they estimated which was itself 3 days from the time I ordered. Totally recommend this company, it was also the cheapest option by far for the product. Very happy!!
Ordered my new lens and as promised was delivered to the UK in less than 48 hours, today i recieved a letter from DHL requesting Customs and VAT charges that are required i emailed a copy of the letter to Onestop-Digital and before i had finished paying DHL i had recieved a reply from Onestop informing me they had refunded the charges to me, and there was tan email from world pay to confirm it. What more can you want from a company? I will definitely be using them again, fantastic to deal with.
I ordered a Nikon lens on Saturday night and it arrived on Tuesday. As it was a bank holiday weekend, I consider this to be excellent service. The lens is just as described and perfect for my needs. I will definitely use this company again
Onestopdigital sold me Canon 5D markII which looked like brand new but after one year when I sold it the buyer told me that the camera had 130 000 actuations in spite of the fact that in one year I took only between 5 and 10 000 photos (actuations). It means that when I bought it from onestopdigital the camera already had over 120 000 actuations (photos taken). So they sold me an old camera in a disguise of the brand new body! I've contacted onestopdigital reminded them I was their customer for a long time but they told me that I was the owner of the camera for a year and it is now to late to do anything about it so I decided to do my best to tell the truth about this swindle warning people to never buy anything from onestopdigital.
Ordered a Canon D5 body, two lenses and a remote from these guys which arrived from Hong Kong three days after I'd made the order. The remote control did not work, so I mailed them back and received the same response as Dave (below), namely that if I returned the remote and it was found to be working, I would be liable for postage both ways and a test fee from Canon, and that I should take it to a camera shop to test on other equipment. I did, and found it not to be working , so mailed them accordingly. Satisfied that it was truly broken, they gave me details of a UK address (PO Box) to return the remote to and said that they would make a full refund for the remote and refund me for the postage. I mailed it off. Hadn't heard anything 2 weeks later, so mailed them again. They wrote back almost immediately to apologise, stating that they hadn't checked the PO Box, then made the refund 2 minutes later.
Going to order another couple of lenses from them as soon as pay day comes along.
I ordered my new lens on the 30/12/12, it arrived this morning (3/1/13) from Hong Kong. it was well packaged, so speed of delivery was fantastic (especially as I ordered some stuff from Digital Rev not 10 minutes later and that is still in Hong Kong!) Although, the invoice is marked as a "gift" (which is to avoid customs duty I suspect, but I may be wrong on that) so I'm not sure how I go about putting it through my company books!
I paid an extra £10 for a 7 year warranty on the lens which I'm not too sure on, as the underwriters of the guarantee are in the USA so if anything goes wrong it would seem I would have to ship the part to them at my own expense! None of which was mentioned at time of purchase.
Other than that, I'll test the lens when the camera from DigitalRev arrives and hope all is well from there on out.
I bought a Canon 40mm STM lens, it was delivered quickly but the box showed signs of being opened and the lens had a white spec inside it. I ignored this because I firmly believe one little spec will not affect the performance of the lens however after some use it became clear the lens also has a severe front focus issue, when shooting wide open with a subject about 10 meters away the subject will be soft and the ground right in front of my feet will be tack sharp.
I believe this lens has been returned before and I have received a second hand lens that is also faulty.
I emailed the company to express my concerns and basically got a massive fob off that started off badly by claiming it's very unusual for Canon lenses to have focus problems (not true) and then asked me to jump through various hoops before trying to scare me off by saying if Canon found the lens to be working correctly I would have to pay for postage both ways and also pay Canon's "inspection fee"
I am at a loss what to do now as I get the impression that sending this lens back will just result in more excuses and denials and costing me more money!
I will never use this company again, I have a useless lens that I feel I cannot send back. If I buy from Hong Kong again it will be via ebay, at least the sellers have to obey ebay's rules and offer decent customer service.
Exact email response as follows:
Thank you very much for your email.
We are sorry to hear you are having some problems with your lens, however it is quite unusual that Canon lenses have focusing problems.
We strongly advise you to test the lens thoroughly before returning it to us, because we would have to charge you all postage costs and Canon’s inspection fee if Canon confirms it is not faulty. It might also worth taking the lens to a camera shop to try on their cameras and/or try their lens of the same model on your camera. Updating your camera firmware and resetting your camera to factory settings is also recommended."
Don't insult my intelligence!
I ordered a lens from One Stop Digital and it took the lens 2 weeks to arrive, Everything was fine until the lens developed a fault and I sent the lens to Tamron to repair and to my surprise they refused to honor the warranty as this is a GREY IMPORT. I went back and contacted One Stop Digital and they now refuse to honor the warranty as it is now out of date. If I had known about this at the time I would of returned the lens to One Stop digital.
DO NOT BE FOOLED by this company, you do not get 1 years manufacturers warranty as all, the warranty is with One Stop Digital who require you to send it to them. I will not be buying from them again and I recommend you DON NOT BUY from this people.
To start with, I would like to say that I normally wouldn't find the time to write a review but on this occasion I felt I ought to.
I like many was very sceptical but again like many was very surprised at the speed in which I received my order. I ordered the item from Onestop digital on Monday evening and paid the extra £10 for DHL. Order was despatched on Wednesday with Tracking number for the parcel so I kept a very close eye on the tracking updates as I was very anxious. The Parcel went through Hong Kong sorting office and on to Germany then arrived in the UK all in a day. DHL delivered my parcel at 4.30pm on Thursday.
I Can't speak for those few who have left a negative review but I can't believe how quickly I received my parcel from the other side of the world (and just to add - Extremely well packaged)
I cannot recommend this company highly enough.
I ordered my Canon 650D body and Canon 50mm 1.4 lens.
Delivery took just two days with DHL from Hong Kong to Ireland.
The product is brand new in box and I saved over €500 over store price. Do yourself a favour and buy!
I totally echo over 90% of the reviews here. This company is astoundingly good. I ordered my camera on Thursday evening and paid by PayPal. My camera was dispatched on Saturday lunchtime from Hong Kong. It was through customs (no charges to me) and at the local DHL Delivery centre by lunchtime on Saturday. Finally it was delivered to me on lunchtime Monday. The packaging was manufacturers plus a layer of bubble wrap, then tightly wrapped paper, then a DHL plastic sealed bag. DHL had dented the box in transit, but due to the packaging, no damage at all. The camera is exactly what I ordered and even came with a UK charger plug.
I cannot praise the service enough to date. Like many here, I would not hesitate to recommend to anyone. Many thanks OneStop Digital.
This was the first time I used one stop digital. I was a little worried about ordering something from Hong Kong but the price was fantastic so I thought I'd give them a go. I was sent a confirmation e mail to say that payment had been received and another to say it had been dispatched. My lens was sent with dhl on Monday and it arrived the day after! Crazy fast and packaged really well. I would highly recommend this company to anyone and won't hesitate to use them in the future.
Many thousands have gone to these guys. The service is 100% spot on. We are semi pros (we get paid though not full time jobs). We have not ordered from anywhere else in 5 years. Why would you?
Your goods are with you within days - ignore the couple of bad reviews here - I suspect they are from UK retailers not real customers.
It was very easy to find required item on their website and the price was the lowest I had seen.
They offer to refund any import costs you may incurr.
I placed my order for a camera lens on Tuesday afternoon it was delivered the following Thursday before 10.00am - brilliant service!
I received an acknowledgement of my order by email followed by a despatch conformation which included the tracking number and a link to the courier tracking page.
I couldn't ask for more. In my opinion they are a very proffessional outfit.
I ordered a Tokina 11-16mm 2.8 Lens for my Canon 7D.
I'd been shopping around for a while, and noticed that Onestop Digital offering a far more affordable price than any of the other companies. I decided to order through PayPal and was initially fairly skeptical.
I ordered on a Sunday, and the package arrived on Wednesday morning. The lens was in perfect condition and well packaged, and I was able to track my order fairly accurately.
Overall I have no complaints, and will happily purchase from Onestop Digital again ;)
I did the usual thing and read the reviews of a few places before buying my new lens.
There are a couple of reviews of Onestop Digital that concerned me, mainly saying that the package value had been stated wrongly and it had been stopped at customs.
I decided to take the risk, but also opted for the additional £10 DHL delivery cost. It paid off.
It was despatched from Hong Kong about 48 hours ago and just arrived at my door. It was well packaged (I now have enough bubble wrap to make a lightweight mini-me) and in full working order.
I couldn't have asked for a better service.
I ordered a Nissin D866 mark 2 flash from this company on a Thursday and i received it the following Wednesday. That was Hong Kong to Scotland. The service was 1st class and i was kept fully informed of the process the entire way, and saved myself £20 !! Do not be put off by this company just because they are based in HK. I would not hesitate to buy from them again !!..
"See it, shoot it"
The item arrived so quickly I didn't even realise you can get things shipped so fast from the other side of the world! I'm so happy with my new lens, what a beautiful piece of glass! Brand New, very well packaged. I'm a new customer but i will be returning very very soon!
How is this, spot on.
Wednesday, February 01, 2012 Location Time
19 Delivered - Signed for by : MAYHEW GATWICK - UK 14:06
18 With delivery courier GATWICK - UK 11:51
17 Arrived at Delivery Facility in GATWICK - UK GATWICK - UK 11:21
16 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 10:01
15 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 09:13
14 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 09:06
13 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 05:36
12 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 05:08
11 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 04:34
10 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 04:10
9 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 03:19
8 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 00:34
Tuesday, January 31, 2012 Location Time
7 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 23:57
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:26
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:22
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 02:26
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 01:59
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:58
Monday, January 30, 2012 Location Time
1 Shipment picked up HONG KONG - HONG KONG 16:37
How onestop gets all these good reviews,I do not know. I checked them before making a purchase of a new canon lens,reassured by the reviews I went ahead. Paid extra to get it before Xmas,waited in on two occasions for promised delivery,after getting in touch with fedex,I was told it was being checked by customs. So when I realised that I wouldn't get it any time soon,I cancelled my order. However I have since received a letter from uk customs,stating that they checked the parcel
and the invoice enclosed was for a lens gift value £16,although I paid over £200 for the lens ! So i now have to provide all sorts of evidence to customs,as they have informed me that under declaring goods is an offence. All I wanted was a lens,not all the problems involved.
I would be very cautious about buying from this company.
I bought a Canon lens from them and found them excellent to deal with. Great, helpful communications and fast shipment.
I did have a little bit of import duty to pay which Onestop said they would have been willing to recompense me for, but to be honest I didn't bother, as it was a great price and great service.
Order for my Canon 60D was placed on 18th October and delivered via DHL on 20th October.
As soon as goods were shipped, I received an email, containing a link to the DHL website, which gave my up to date tracking details.
Prices are about the best you can get and service is on the same level.
This is my 2nd order from this superb retailer, and it certainly will not be my last.
I ordered my lens on the Saturday evening. It arrived at my door in Wiltshire, UK, the following Wednesday. The customer service replied to my emails very quickly prior to me making my order and the lens was sent via Fedex with full tracking from Honh Kong! I'm very pleased and saved myself about £150 on UK price! Excellent!
Totally painless transaction. Extremely impressive. Ordered battery holder and extra battery for my Nikon D300. Fast turn-around. Beautifully packaged. Received rural Scotland 5 days after dispatch from Hong Kong.
Would have no hesitation in shopping with them again.
I found the lens I bought slightly cheaper elsewhere, but after emailing onestop digital they matched the price for me. The lens was delivered from hong kong to london in 2 days- very quick and no delivery charges
I bought few items from one-stop digital Sigma 17-70mm, Canon 50mm f1.8, Tokina 12-24mm and few filters as well and what can I say they has got really fast delivery, sometimes faster then from UK almost no longer then (5-7days) good prices, fantastic service. I'm really happy to do business with company like is one-stop digital.
To reply as a company, please log in to your business account.