Easy to book - seemed too easy. Would the hotel be there? Would it accept our booking form?
Yes and yes. Hotel was as described, and good in quality, people and value.
Thank you Onhotels - keep up the good work..
After reading some negative reviews about OnHotels.com (with the reservation already made...) I was really afraid for losing my money as I got the same pending confirmation email referred in some of the reviews. However, everything went OK and in a couple of hours I received the final confirmation email and, not yet confident on the reservation, I contacted the hotel itself which confirmed everything was correctly booked. Relief!
Some days later I had to cancel my trip and therefore the hotel reservation which got me worried again, not being being sure if I would see my money back. When I tried to cancel it everything was pretty smooth and quick and the money was credited back in my card in the following day (even though the period when you can cancel a reservation with a payment of only 10% of first night was gone the day before). Given all the previous reviews I have to say onhotels.com was actually a positive surprise. Will definitely try it again.
I booked an hotel on this site, much cheaper then on booking.com or Agoda.com. Something went wrong with my payment. An employee of onhotels.com called me immediately and helped me futher with my booking.
When we arrived at the location, everything was really good organised, the hotel knew we were coming, they knew our names. So it is worth booking with onhotels.com.
I've booked the room in one of hotels of Frankfurt (Germany) from St.Petersburg (Russia). In 5 minutes I've received email with "Sorry, we can't confirm your booking". But I just checked that the money from my credit card is blocked - and anyway I have to wait for unblocking (at least).
That guys suggest another hotel with similar price but too far from the train station (the place I wanted to stay more closer). And I've sent reply with question about other hotels more closer to train station - AND NO MORE FEEDBACK. I've sent an email 2 times and didn't receive any reply. In similar case russians say 'speaking with you is like to speak with the wall'.
I booked a room in Cardiff TraveLodge for two nights through these guys and received the confirmation e-mail and voucher fine (all with correct details on them). But when I turned up at the hotel they initially couldn't find my booking. When they eventually did it was for October (not August as stated on my voucher and confirmation e-mail). Unfortunately the TraveLodge was full that night so I ended up having to call around all local hotels trying to find an alternative booking (which cost me substantially more than my original booking).
When I contacted OnHotels.com I was advised to put it in an e-mail (which I did). Despite numerous further e-mails and phone calls I still haven't heard anything back from them. I'd advise strongly against going anywhere near these guys.
I tried to amend a booking as per their website's terms and conditions.
I found out too late, like so many other victims, that they impose a second set of terms and conditions that I had never seen before. I have taken my case to a solicitor, to try to recover my Money....
PLEASE DO NOT USE.
I came across this company on the internet whilst looking for a last minute hotel in Manchester. Despite knowing that most hotels in Manchester were full including the particular hotel I wanted, Onhotels were advertising availability. After entering all my personal incormation and card details i was informed that the office was shut and I would have to wait up to 48 hours to find out if the booking was successful. (On hotels will tell you they have rooms reserved through their "supplier". This is not the case. You will be told that it is due to their system!) The booking was put into "pending"
Most sites of this nature are fully automated with constantly updated information. Onhotels are sadly not!
If you want a last minute booking with immediate confirmation and dont wany to enter endless details on a website, wait 48 hours and then be let down then GO ELSEWHERE.
I suspect the response I shall receive from Onhotels (below ) shall be simular to the many other disgruntled customers reviews on this site and most other review sites.
Booked the Hilton Hotel, wembley through on hotel, TOOK MY MONEY OUT THE BANK, they then told me they cant book it , so i have to wait for my money back. i am descraced that they took my money befor they can book hotels and now i have to wait for my money back
I was trying to book a Hotel in Budapest but had a problem with my Credit Card, as I was trying to figure out what to do next OnHotels.com called me and talked me through the process and got the hotel booked, v impressed! Afterwards I came across some bad reviews here so contacted the customer care again to say I wanted confirmation from the hotel and not just OnHotels.com of the room booking, again handled so quickly, efficiently and personably by the customer care (Katalin). Haven't actually gone on the holiday yet but to be fair, their customer care is better than anything I've come across for an online site!
These people are rougues - the information they display is misleading, they then hide behind various clauses and leagal jargon.
Please do not use these people!!!!!!!
I had booked the Principe Hotel in Venice with you guy's and i as i just returned from my holiday's i wanted to thank you for the smooth booking and the great value of my holiday in Venice.Keep the good work up,
with greetings from Rhodes
I booked 2 rooms and paid for them instantly, printed off my voucher and when I turned up at the hotel on a Saturday evening the hotel had no correspondance from onhotels.com with regards to my booking and the hotel was full. When I tried ringing the company there offices were closed so we were left stranded in London. We had to find alternative accomodation ourselves which was very expensive. I then spent 3 weeks chasing a refund and they did not even have the decency to pay the difference back between the 2 hotels. I would never use this company again.
This hotel booking site showed up as the cheapest when doing a search for a specific hotel, however after I made the booking, I received a confirmation which advised that they are unable to provide VAT receipts. This effectively meant that I, as a business traveller, was paying 17.5% more than the stated price. This was not pointed out beforehand, although it is possible that it was buried in the T&Cs. When I asked for an explanation i was told that one would be sent to me. Four days later I had to call them and ask for this again. Not a great experience, and I will not be using them again, for business or leisure travel.
I used www.Mobissimo.com to find the best rates on Las Vegas hotels. I wanted to stay at the Four Seasons because it is a rare non-smoking hotel in Las Vegas. Mobissimo compared all of the rates, and onhotels.com was the best by far.
Matt found this review useful
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