Open Air Cambridge reviews

Open Air Cambridge reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

Incredible customer service, best price online, super fast delivery! Can't fault them!

I recently purchased a Lightwave T20 Trail tent from Open Air via their website.
I'd never heard of them before but whilst scouring the web for a week trying to find the best place to buy my tent, I found these guys selling it for almost £100 cheaper than anywhere else online!

Not only was the price cheaper than everywhere else, but they also offered FREE next day delivery on my tent as standard! Literally can not be faulted!

Before buying from them though I did check out a couple of review sites as I didn't want to part with hundreds of pounds to a company I'd never heard of, but I saw noting but sterling opinions from all I could find!

Once I completed my order, I suddenly worried that perhaps it wouldn't arrive in time for my camping trip a couple of days later, despite the apparent 1 day free delivery. I sent a quick email enquiring as to how long they expect it would take. I didn't expect to hear back until it was too late anyway but I thought I'd give it a try. As it happens, I got an email back within 5 minutes, very pleasantly reassuring me that my tent will arrive on time!

So my tent arrived within a day of the order being received, perfect condition, and very well packaged.

The last test was to ensure that the tent I'd bought from them was good quality stock, and that there was no faults with it. So what better way than to camp up for a weekend in sub-zero temperatures, hail and heavy rain in the peak district.

Perfect tent, perfect price, incredible customer service! I'll certainly be buying from here again!
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Review by confirmed purchaser

Want great kit,prices and customer care?Then check out Open Air.....

So,i finally got my new Osprey Rucksack.Got a great deal from Open Air Cambridge.After a chat with their helpful staff,the item was sent out prompt and im over the moon with it.
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Review by confirmed purchaser

Great Service

I ordered a tent online from Open Air Cambridge online and I called the shop to request next day delivery. The staff were friendly, courteous and very helpful - and the tent arrived at 7.30am next morning! That's great service - and I'd definitely recommend them :)
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Review by confirmed purchaser

Extremely efficient service and fast delivery, can highly recommend.

After enquiring about a product via e-mail I received a very fast response and detailed explanation. Ordered items in the afternoon and received them the next morning, great service.
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Review by confirmed purchaser

Fast and efficient service. Highly recomended

Fast and efficient service. Highly recommended
Ordered one day and delivered the next very helpful staff.
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Review by confirmed purchaser

All good

Ordered a backpack, good product and arrived punctually. Any middle-aged hippies looking for a rucksack with wheels, the Ospray series is great.
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Review by confirmed purchaser

Great price, great service, will buy from them again

Came up on google as about the third cheapest for a fleece jacket in the sales, although these were the only company that actually had it in stock! Smooth transaction, free post, quick delivery. Good returns policy, not that I had any need to use it.
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Review by confirmed purchaser

Rapid service, no military discount though

Very pleased although military discount would have been a nice option
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Review by confirmed purchaser

Goods arrived within 24 hours

I haven't used this shop before, but ordered my goods via their secure website - ordering was clear and easy. It was clear the goods were in stock before I ordered.

The goods arrived within 24 hours, exactly as ordered and at a price that was within a few pence of one of their competitors, where I couldn't tell if they actually had the goods in stock.

Very pleased.
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Review by confirmed purchaser

Fast service, great product.

Fast service, great product.
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Review by confirmed purchaser

Great customer service and fast delievery.

Service was great very helpful, will be using open air again. Staff are all friendly and wanting to help.
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Review by confirmed purchaser

Quick, cheap and reliable

Quick, cheap and reliable - would be good if they put the type or card and last four digits on their receipts.
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Review by confirmed purchaser

Everything arrived in time and perfect condition

Ordered the item some days after Christmas and it arrived on January 2nd, first thing in the morning. I would have expected it to take a little over a week or so due to Christmas and New Year's, so was impressed and happy. Also, it was a good purchase, so very satisfied all-over. Thank you!
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Review by confirmed purchaser

Top notch service

I am very pleased wight he level of service and excellent value that Open Air Cambridge provided. They kept me informed all the way. I will most certainly recommend them to friends and look forward to using them again.
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Review by confirmed purchaser

Excellent

Excellent service over the phone and in the delivery of the item.
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Review by confirmed purchaser

Thats what I call service!

I bought pair of Hestra Fält Guide gloves, but chose a pair too small, Open Air were very fast to exchange them and when the larger size arrived with a fault on one of the inner gloves they sent out a replacement, without quibble, before they had even received the faulty one back! No messing, no arguments, and very pleasant to speak to. Thank you very much Joe for your excellent service!
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Review by confirmed purchaser

Excellent service and products

I recently ordered a pair of walking boots and two pairs of walking socks from Open Air in Cambridge. Both products were excellent and the socks turned up in record time! Excellent customer service in store too for the boots
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Review by confirmed purchaser

Excellent service - great people to deal with!

I needed to speak to the shop regarding the delivery and they couldn't be more helpful. They listened to my query, investigated and then rang me straight back with the details. The jacket is great, superb value, well packaged and delivered to schedule. Many Thanks
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Review by confirmed purchaser

ALTBERG is really great art, keeping the homemade tradition

I must say that I was very impressed by the quality of Altberg Yan Tan Boots but also by Open air's efficiency to send me quickly the product and in such a beautiful package.
Thanks a lot.
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Review by confirmed purchaser

Fully satisfied

Goods delivered as agreed and fully satisfied with item.

Open Air Details

Outstanding Service

We aim to provide an excellent service based on experience and product knowledge.

Same Day Despatch

We despatch all goods ordered before 2 p.m. the same day.

No Hassle Return Policy

We understand that shopping on-line is not always easy and are happy to refund any purchases that you made.

About Open Air

We offer a wide and varied range of practical outdoor clothing and equipment at competitive prices, and aim to provide an excellent service based on experience and product knowledge. We take pride in what we do. If you want a great choice of gear and great service, pay us a visit. To keep up to date follow us on Facebook

Visit Open Air Cambridge

Contact information

Call us on: 01223324666
We live here: 11 Green Street
CB2 3JU Cambridge
United Kingdom

Category

Open Air Cambridge is ranked 26 out of 51 in the category

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