Kept me informed throughout the whole process including when I returned for an exchange for a different model. Very friendly staff via email.
I would have got these poles from another website where they were considerably cheaper & postage cheaper too, but out of stock and didn't know when they would be available again and I didn't want to wait. However the service was fine. The tracking was not helpful as it only showed the date when they were first posted and not any points along the way so I didn't know when they would arrive. I was out at the time but fortunately signed for by neighbour.
The other website advised that the poles were again available about 2 days after receiving these ones.
My feet have been criticised for the last 30 years. Today in OpenAir Footwear the exceptionally knowledgeable member of staff used a model of a foot, a ramp and an individualised insole to give me a whole new view on how I walk. There is a refreshing lack of superficial pushy sales. Recommended to anyone who is prepared to spend thought and money on excellent footwear - not for those who see shoes as a fashion item. The OpenAir staff are also flexible, respectful of active women and don't have their own limited agendas. I am looking forward to trying out the shoes on a nice long walk.
The only reason I didn't make this 1-star is because I have visited the Clothing & Equipment shop on several occasions and always been impressed by the professionalism of the staff. Sadly, my first visit to the nearby footwear shop was marred by the.surly, arrogant member of staff; instead of a proactive desire to offer help and advice, information had to be dragged out of him. Needless to say, I left empty handed
The web-site was down so i phoned the shop and the service was excellent.
The product arrived the next day and i only ordered it the previosu afternoon.
The pice of the product was far better than other shops and i would definately use this company again.
I am very happy with the quality of service and products from Open air. I would definitely shop with them again.
I bought a Bergans Morgendal for £119, easily the best price I could find.
Free Royal Mail first class delivery was included and the item arrived the day after ordering.
Could ask for nothing more - other then free money and a bikini clad supermodel.
I have had a problem finding a comfortable pair of walking sandals, so after I checked out their website, I gave Open Air a call. Not only was the advice I received spot on, but given courteously and patiently. I ordered the Meindl Capri sandals from their site and they arrived within 48hrs. Superb service from a company that obviously cares about its customers. I wouldn't hesitate to buy from them again.
Brilliant correspondence and delivery of a good product!
I was impressed with the price of the product, the great range and the ability to track my order. Thanks for the swift service.
Ordered a tube of Scarpa HS12 cream after finding three sad old pairs of dried up walking boots in the back of a cupboard. The cream arrived in next to no time. Very well packaged and with no hassle. Giving my boots a dose of the cream has reinvigorated them and motivated me to get moving! A fantastic experience and I will definitely use company again.
Was struggling to find heavy duty McMurdo parka in the middle of a heatwave. Found one here at an excellent price. Ordered on line on Sunday, dispatched Monday, arrived first thing Wednesday completely as described.
I needed my product within four days and it was delivered in two! Great service, highly reliable and very happy with my product. Also, minimal packaging was used, which was fantastic as I dislike it when the product comes wrapped in a huge box. Would definately use Open Air Cambridge again.
great product at a good price
was delivered to me within a few days of purchase
can definitely recommend this site!
Really good shop selling good quality goods, hence the reason for my last order, not their fault but they sent an empty box with no product (could have checked but didn't), advised them, they apologised and refunded. No problems. Unfortunate experience, but still highly rate them. You can't help it if untrustworthy people help themselves to their goods.
I selected OAC purely on the basis of price - I wanted a specific stove, and an internet trawl showed their price to be amongst the lowest. Whenever buying on price like this you have a niggling doubt that the price might be at the expense of quality of service, but the outcome showed that this was no way the case. The stove was despatched by Parcel Force the day after I ordered it (I ordered it late the previous evening), and it arrived a few days later. A straightforward transaction, totally trouble-free, that it would be hard to improve.
As my order was a somewhat unusual, to be delivered within a very short timespan to our London hotel, with VAT forms included. Everything was spot on, and we can do business in the future :)
Open Air came to the rescue with a very quick delivery service that was outside the normal offering. The were very helpful and friendly.
From a competive perspective they outstripped the competition.
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