Opodo reviews

Opodo reviews

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Will never use them again, OPODO blamed United Airlines and United Airlines blamed OPODO.

Opodo were not explicit in the booking I made with them (Manchester to Newark) flight.
They failed in not describing that this flight went via Washington Dulles, one had to go through immigration collect your own luggage and find your own transport to Ronald Reagan Airport for the connection to Newark - all in 3hours 55mins i.e. if everything is on time.
The main airport shuttles state, give yourself 5 hours for this transfer because of the congestion around Washington. Cost $59
How can Opodo sell a ticket like this? Was not impressed with customer services,
also cost me a fortune in telephone charges trying to sort it out, and as you have guessed all to no avail, they blamed United Airlines and United Airlines blamed them.

Have I any comeback from this situation????
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Review by confirmed purchaser

hold the line for my call was west of time and cost more money. customer and staff needs more time and less cost.

customer services team was brilliant and more experiences for bestselling different products and Airlines business.
hold the lines was more cost it should be a free call .same time it takes about an 1 Hour and more to change yours air ticket. travel consult needs more time and customer feels difficult on hold on the line for so long.
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They are not good at all

Opado are thieves when u make mistake on route they charge you £100 plus addiontional25 for admin charges I made a mistake of inward and outward journey and spent hours on calling them finally they said terms and conditions bullshit then they pass me around diffrent customer services members to cancel after all I lost £125 they tell my money £390 will back in my account in 2-12weeks and I was broke I can't even buy a ticket pliz don't use them and spread the word
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Review by confirmed purchaser

will not use again

will not use again - got email saying £50 off next booking so phoned up to confirm i got little or no sence from staff so e mailed you and got response three weeks later i have used opodo for my last 5 flights to bahrain but after this one will book with someone else still have had no discount, if you read this review i may get i email back something in the furture i live in hope
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Review by confirmed purchaser

easy

try opodo we did not have any problems when booking our flights
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Review by confirmed purchaser

Horrendous - at least £40 extra fees at the end of the process unless you have a Mastercard debit card

Disgraceful to charge at least £40 extra at the end of the whole process, unless you happen to have a Mastercard Debit card. Should not be allowed!
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Review by confirmed purchaser

good to book whiff

ok can not chat keep you on the phone to long
ok to book on line
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Review by confirmed purchaser

Easy flight booking, good correspondence

Booking flights with Opodo was good experience. British Airways however very unhelpful and unable to online check in from Spain won't be flying with British Airways again
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Review by confirmed purchaser

Finding cheap flights

I have found the Opodo sight very easy to see the choice of flights to my destination, and able to compare which is the better deal and time to travel that will suit me. I recommend this sight.
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Review by confirmed purchaser

It just works!

Easy to use, intuitive and never let me down yet

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Review by confirmed purchaser

clear easy and best prices.

No need to shop around, if there's a offer they have it, and you can choose which airline you'd prefer to use with their price comparison.
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Review by confirmed purchaser

Brilliant

Very straight forward when booking. The only problem is the add-on at the end where you end up paying more than the quoted fare.
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Review by confirmed purchaser

Not good experience

Price shown and final price showed differs considerably sometimes. Please be careful
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Review by confirmed purchaser

Very frustrating!

Every time I clicked "pay now" the price would go up and Opodo would not complete the transaction. This was in spite of the website saying reasonable availability on the flights I was choosing. I had to give up in anger, calm down and try later in the evening.
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Don't expect any refund - even if they tell you otherwise!

I had to cancel a booking (for 5 people so very expensive). Both the airline (Norwegian) and Opodo led me to believe that I would get a refund but after many hours of premium rate phone calls, I was told this wasn't the case. By then I had already booked alternative flights (with Opodo!) so I am paying twice. They won't even refund the extortionate baggage charge of £63 per bag!

Even worse than the amount this has cost me, is the hassle I have been through - being kept on hold for over an hour, being told they will call me back (but never do), and finally, finding it impossible to find out the name of the people who run this 'company' in the UK.

I will never use them again.
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Review by confirmed purchaser

DEEP DISSATISFACTION

I will never book with opodo again and will discourage others from doing so. I have been a great and entirely reliable customer of opodo, but then opodo recently cancelled a flight, telling me I didn't meet their criteria. I wrote back immediately but never received a reply. I already deleted my bookmark and found other companies for my future bookings.
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luggage scammers

I found a BA flight that I wanted and stupidly selected opodo as they appeared cheaper than the others.
When the confirmation email came through it highlighted that if I wished to take luggage then it would be £20 per person per leg adding 50% to the cost of the flight.

I tried cancelling and of course was put onto premium call charge holding queue for £20 minutes.

After spending a lot of money on phone calls I was told that the cancellation fee was £25 per person - although it was only one booking

So... a £50 fine from opodo for being stupid enough for booking with them.

I hope they go out of business soon.
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I I thought I would take a risk having read their mixed reviews. but it was a huge mistake.

I booked a return flight from London to Paris last week for a weekend trip after seeing they were the cheapest company.

However when updating my passport details before travel I realised my last name had been mispelt. A typo that made my last name *****q instead of just *****.

I mistakenly believed this would be a quick error to fix and maybe cost me an admin fee of £10.

However when I called Opodo I ended up on the phone to them for about 5 hours in total, as their system crashed on mutliple occasions.

This alone cost me over £30 in premium rate phone charges.

They then informed me that I would need to pay both British airways £50 and Airfrance £40 to get my name changed. I would also have to Pay them £25 for the administration fee.

The woman at that point was sympathetic and told me this was ridiculous as it cost more than my flight. she recomended that I rebook and claim my £67 airport taxes back as a refund. But I couldn't do so with her because the system had unfortunately crashed (again).

I went online and realised flights to paris for the weekend I needed to travel had gone up to 160+ with opodo, when I had only paid 90 originally.

I found another site, booked through them because it was cheaper (highly recommended Budgetair.co.uk, who I also needed to contact, were helpful and sorted my query out within 2 minutes)

and I then contacted opodo again to claim my airport taxes back.

When I phoned them I was now informed I needed to pay a £25 admin fee before I could get my refund back.

Not only this but I had to pay it by credit card rather than have the admin fee deducted from my total refund.

I paid this after realising it stated in their terms and conditions this was the case.

However a week and a half later I still have not received a penny of my refund. and Opodo are yet to reply to my email query(s).

NEVER use this company!

I had also made a typo error with my insurance company and got the service I would expect for a small error. 1 email, and a reply within 24 hours to say they had made the changes for me and wishing me pleasant travel.

The kind of service you should expect when you give people your business.

Do not use opodo if you can help it.
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Review by confirmed purchaser

feel ripped off by your mistake in my booking

Poor english by the operator who misspelt my name during the booking and then my refund came though it was £30 less. The booking with my correct spelling of my name was more than the original price. This was never discussed with me at the time and feel conned by Opodo. I don't think i will ever book though this company again.

Opodo Details

About Opodo

Opodo is the first truly Pan-European travel service created to address the needs of today's traveller. We offer access to over 500 airlines, 150,000 hotel properties and more than 7,000 car rental locations worldwide.

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Category

Opodo is ranked 23 out of 26 in the category

Opodo is ranked 8 out of 9 in the category Travel Aggregator

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