Opodo reviewed by

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Used twice, both times bad

First time I used Opodo 5 years ago, they were the most competitive for a hotel in New York. I wanted to contact the hotel regarding our booking prior to our arrival but there was no reservation for us and the price on our booking could not be honored. We spoke to Opodo regarding getting our money back as there is no booking but they charged us £25.00 cancellation fee.
Last Christmas I thought I will give them another chance. I booked plane ticket with Singapore Airlines to Langkawi in Malaysia. The total cost was around £ 1920.00 for both of us (I don't remember the correct price). They took the money from my account, I received booking reference. Next day I spoke to Singapore Airlines to reserve my seats but there was no booking under my name! I spoke to Opodo and was assured that it will all be sorted, I have booking reference and not to worry about anything. The day after I received a call from Opodo that there is no more plane tickets for this price and I can pay cca £ 200.00 pp more to have this plane ticket! Of course we were not happy! I wanted my money back, which took them few days to refund it and I had to book this plane ticket with another 'flight provider' for the price that Opodo did not sell it to me.
I have no faith in this company and would not use them again.
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