Opodo reviews

Opodo reviews

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Hassle Free and used them for years

I had a falling out with Opodo a year back over a Flybe flight but in fairness although they are not perfect they are pretty hassle free and it has to be said I fly and book hotels and cars a lot and when I returned to them I found them to be easier to work with compared to most firms so I plan to stick with them because the Flybe incident was one stressful incident when in fairness 100+ booking have been trouble free.
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Review by confirmed purchaser

A very easy transaction.

I have used several sites but for me this site is the easiest to use and understand, once the flight has been chosen,pay and finish all in quick time,and the text reminder is a nice touch,yes this site always delivers for me.
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Review by confirmed purchaser

Generally Good fo all my other bookings- problems when Airline chages flight times

Used in the past no problems - this time because Virgin changed my flights coming home I was told that Virgin took over the booking, leaving me feeling abandoned by Opodo . Problem after that was getting written confirmation from anybody.
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Review by confirmed purchaser

Quick and easy. Thank you

I did speak to a friend whO was having trouble booking flights. She tried opodo on my recommendation, as I've used you before. She was very impressed and said she certainly will use you again too. Thanks opodo.
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DO NOT USE OPODO

I'm really unhappy with Opodo. They changed my flight without telling me (the whole point of booking that flight was to be with friends) and added extra charges. When I tried to speak to them about it they were difficult to get hold of, I ended up spending a fortune on calls and they still didn't help. Staff were rude.
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Worst company ever

I half booked a flight but didn't click confirm. Opodo still took the full amount and then refused to issue a discount. They're difficult to get hold of, charge 10p a minute for calls and leave you on hold for ages and their staff are rude.
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Terrible

Opodo are so appallingly bad that they seem like scammers to me. They added extra flights, charged me extra, were impossible to get hold of, gave conflicting advice, said they would do something then wouldn't. Worst company i've ever dealt with DO NOT book through them.
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A deteriorating service

I have been using OPODO 2 or 3 times a year for about 10 years and had, in the past, found the service good value and efficient.
I booked a flight from Baku to London in November for a BA flight on March 19th. Confirmation received and payment made. On March 18th I tried to check in online but couldn't. Message as to why unclear.
Emailed OPODO for urgent information. No response by 19th so phoned BA office in Baku. I was told there was an 'R' next to my booking that had appeared on March 16th, meaning the ticket had been refunded. I had received no refund.
Phoned OPODO from Baku. First spoke to someone with unintelligible English who was clueless. Passed on to someone else, put on hold. Finally told it was an error by OPODO. That flight full so I was put on a flight the next day. As a consequence I lost 1 day of a much needed holiday, had to cancel and re-book taxis both ends, inconvenience friend I was travelling with.
When I suggested they could at least book me a Business Class seat as compensation, I was told no and that OPODO was covering the cost of the next day's flight. This was a flight I had already paid for.
Sent an email complaining and asking for a full explanation as to how this had happened. Received an acknowledgment email but to date - 4th April - no response.
Sent a letter of complaint to 'Customer Complaints' in Leicester together with copies of all emails. To date, no response.
On 20th March a friend in Baku booked 2 tickets through OPODO to South Africa via Qatar. Money taken from his account. Due to my experience he checked the airline and discovered the flight was full and his seats were not booked. He phoned OPODO and was told the fault was with Baku being slow to update. He at least received a refund.
Customer service now seems to be poor or non-existent and bookings uncertain. I suspect OPODO has become too big and making too much profit to care about providing a decent service.
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don't book with opodo!

they canceled my booking without giving me the reason, but charged the credit card anyway.
had to wait several days to get the money back.
they never answered my e-mails.
and the customer service on the phone was very unfriendly.
my advice: just don't use opodo!
sincerely
keinstein
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Review by confirmed purchaser

They took my booking but couldn't help when one of the flights was cancelled!

I made my booking on a friday night. On Saturday I was told there was a problem with the last leg of the return leg. The flight had been cancelled. The alternative offered left me stranded in Glasgow for 9 hours on my way back from Orlando

I was not allowed to cancel or change dates due to the carrier for the return flight giving no flexibility. They take the money but screw you over even before the trip has started

I am left out of pocket and taking a long trip home

Very disappointed, annoyed, frustrated and unhappy
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Review by confirmed purchaser

Opodo was very useful in comparison shopping for my flight

Not much more to add, just that I was able to consider different options with relative ease.
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Review by confirmed purchaser

got a good deal

recently booked a trip to israel accompanying my husband on a business rtrip. opodo helped enormously as it was over passover time with such wide variety of prices. using +/- 3 days we were able to choose a day and flight combination that saved us nearly 350 pounds on good quality airlines at reasonable time - not the typical 5 am in the morning flights that others offered
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Review by confirmed purchaser

Brilliantly easy!

Opodo is brilliantly easy to use. Its a travel marketplace in its own right with reliable up to date prices from all the major airlines, hotels and car hire. No messing around, all available information is there when and where you want it 24x7. Just select and in a very short time you've got it by email - done deal.
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Review by confirmed purchaser

Flying high

Opodo is an easy to use and informative site which saves you time when looking for flights, in Europe or world wide.
It shows lots of options in terms of time slots for flights and costs.
They regualrly send e mails to tell you of offers of flights and hilidays.

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Review by confirmed purchaser

Fast, efficient and easy to use.

I have booked with Opodo several times and I have always find the website very user-friendly. I have also had contact with their Customer Service team who were very efficient and resolved any queries very swiftly.
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Review by confirmed purchaser

Really irritating inability to book baggage to be checked

I found that the opodo website crashed part way through the booking procedure and lost it, so that I was not sure whether I had been successful or not. I got an email querying the fact that I had not completed my booking (!) and in fact had to go back to the start. When I finally got to complete the booking and payment I found I could not book and pay for any luggage. Afterwards I received no booking confirmation email, thus further compounding my uncertainty over the actual completion of the booking. I eventually received an email some days later.
I still cannot find a way to pay for my luggage. What's going on?
You are usually my first choice when booking travel but now I shall have second thoughts
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Review by confirmed purchaser

An online service that makes it very difficult to make online bookings. I ended up calling the out of reach 0871 ...no to complete the booking.

Need to sort out online booking process to freely allow users make bookings with ease.
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Review by confirmed purchaser

effortless booking and good value

Opodo is very easy to find a suitable flight. It saves me time looking for different web sites. On few occassions Opodo prices are even cheaper than going direct to airline. I have recommended Opodo to friends...
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Review by confirmed purchaser

Horrid! They exploited me. I will never book with them again!

They emailed me an offer which was in real terms a fake! I was fooled to book with them and never enjoyed the benefits they advertised me. Their email did not include the terms and conditions neither a link to those. Their website was not easy to locate the terms and conditions too. I will never book again with them, I promise!

Opodo Details

About Opodo

Opodo is the first truly Pan-European travel service created to address the needs of today's traveller. We offer access to over 500 airlines, 150,000 hotel properties and more than 7,000 car rental locations worldwide.

Visit Opodo

Category

Opodo is ranked 22 out of 26 in the category

Opodo is ranked 8 out of 9 in the category Travel Aggregator

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