Oponeo reviews

Oponeo reviews

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8.7
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Terrible customer service if it goes wrong, avoid

I purchased two tyres for a great price and they arrived very fast. Went to fit them and unfortunately one tyre had been stored incorrectly damaging the sidewalls. I phoned Adam and he said send some pictures of the tyre. I spent time doing this email. I sent it and after a few hours phoned them. Adam had not read the email. He then read it and said he would get back to me. You now get the picture, he does not keep his word and I'm still waiting for a reply. In fact I'm sent this review email even though I've started a paypal dispute as I'm stuck with a faulty tyre and they don't want to know.
I wish I'd used tyre trader. com as they were £6 more expensive but they value the business.
I'm hoping someone at this company will read this and finally resolve my situation.
Avoid at all costs as they don't know what customer service means, in particular Adam needs some training on keeping his word.
They have picked the wrong person to do this too, will follow to end even if it goes to small claims court.
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Cheap Tyres and Great Service

Needs some new Rear tyres for my 5 Series and found Oponeo the cheapest on the net. Fast delivery and saved £50 compared to a local firm including fitting costs.

Would definitely buy from again.
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Very bad service

I was struggling to find winter tyres of the correct size for my Mazda CX-5; even my Mazda dealer said they could not get any. So I was very pleased to find this company that supplied them. The telephone representative was very polite and a set of tyres arrived some 7 or 8 days later.. The tyres were the wrong size though. I immediately changed the order and was told that the wrong tyres would need to be picked up before the correct ones could be sent out. I have made 4 calls since then to try and get these tyres picked up, to be fobbed off each time. The last time I rang, I was told, again, there was no record of a return and that the tyres would probably be picked up today or tomorrow. I asked how he knew this if there was no record and he did not know what to say. It is now 4 days since that call and I am still waiting.
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Great value, honest and super carrier/delivery.

I was looking for some all season tyres, and I found some Nexen NPriz 4s and the price was really good compared to other websites. After doing some looking into this company, I decided to place an order on Saturday am. The order was dealt with promptly, and an email was sent to say it will be delivered on Wednesday. The courier company, DPD was the best I dealt with, telling me every step of the delivery, plus I was able to change the appointment for the next day! The tyres arrived in protective covers and it was a breath of fresh air to see a company being so efficient . The only thing I would say is that if they had approved tyre fitters, that would have been excellent.
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Good prices and good service

Had seen the generally good reviews of Oponeo on this website and decided to go ahead and order 4 Bridgestone Blizzak LM32 Run flat tyres from Oponeo at £532 as the savings were significant (my local BMW dealer quoted approx. £1000 for same 4 tyres!). Was a bit wary about receiving tyres in the post (and the hassles/cost involved in returning them if wrong tyres) Also, they use DPD to deliver packages which doesn't exactly get glowing reviews on the whole but in my case correct tyres were delivered from Germany by DPD within the 4-5 day time frame as stated on their website.
On this basis, would have much less reservations about using this site again and at these prices unlikely to find tyres cheaper anywhere else.
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Stunned at their speedy response.

Was looking for some Hankook H730 four season tyres which none of the usual suspects like kwik fit, ATS, tyrespot etc could supply. Found Oponeo website by pure chance and checked to see if the tyres were available. Apparently they where and 4No. tyres would be £100 less than I had seen them advertised anywhere else. Ordered tyres and as a complete doubting Thomas, waited for the phone call from Oponeo to say tyres where out of stock. Instead, 3 days later a delivery van arrived with my order.which had been shipped from Germany. In short, would I recommend Oponeo?... Damned right I would.. No problem at all. Top Marks
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Peace of Mind ordering and service

Critism?? you must be having a laugh, i ordered two tyres from oponeo that all the main tire dealers in the uk could not get me and it was urgent that i had them in 8 days, they said "sorry there are none present for your size for winter tires in the uk and we cant help you until early january", My tyres will take your credit card details and then ask for a bank transfer instead?? whats that all about,,, oponeo were recommended to me by a friend and WOW did you guys deliver, not only did you get me the tyres, but you sourced them from germany and got them to me in four days, wow guys talk about above and beyond, you have me as a life time customer from now on, i am on numerous car forums and work in a very large aerospace company and i will reccomended you to everyone i meet by pen or word of mouth, i just wanted to reply and say thank you so much to all your team and logistics, fantastic company and also a great thank you to your friendly carrier dps for being so helpful in there tracking.
many many thanks again guys ........
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Surprised me!

I had made the assumption they were based in the UK & was disappointed & somewhat worried when I realised my goods were to be sent from Germany. Shouldn't have worried at all, arrived in very good time, with clear on-line tracking. Boxes were quite battered, but good inside OK.
Great prices, easy transactions & quick delivery, what's not to like :-)
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Exceeded my expectations

As I needed a new set of winter tyres, I did some research on where to buy them from. Oponeo were offering the best price I could find, so I ordered from them.

Their selection of tyres is very comprehensive. When I placed my order online, I made a mistake with the delivery address, so I spoke to someone at the Oponeo UK office and he dealt with my issue in a courteous and efficient manner (nice chap as well!). During the shipping process I received emails detailing where my order/tyres were with tracking details. They arrived on time and are exactly as ordered.

Having had such a successful experience with Oponeo, I then bought some tyres for my wife and my mother. A colleague at work is also about to buy from them.
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Much, Much better than Mytyres

After a very frustrating experience with Mytyres trying to get me to pay by bank transfer, I ordered 4 Nokian SUV 3 215/60/17 winter tyres last Monday via credit card over the internet. They arrived very promptly on the Thursday all nicely shrink wrapped. Superb. The prices were also better than Mytyres. Cannot recommend Oponeo enough and will use them again, but not the other shower.
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Motorcycle tyres

This is the fifth time I've used Oponeo for a motorcycle tyre. The website is easy to use and the prices are excellent, as is the delivery. Tyres usually arrive in 3 days from order (depending on time of day). Excellent e-mail communication throughout, with a tracking number so you can follow the progress of the order literally every step of the way, even down to times when it is collected or dropped off at various points. The tyres have always been of recent manufacture as shown by the date stamp on the sidewall, so these are not old stock that have been laying around somewhere. Will definately use them in the future and would happily recommend them to others.
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Ordered 4 tyres only 2 have arrived

The Prices and online experience were great, but when 2 of 4 tyres arrived a week later, at a cost of approx £750, the other 2 tyres are nowhere to be seen. I didnt get any tracking email notifications, nothing.

I sent an email to customer service, no response, so 2 more days pass and I phone them. No apology was offered. I was told that the courier may have lost the consignment or the label might have come off. Ok mistakes happen I can live with that, but when I was told I would be called back the following day by 14.30 I have still not received a call or any other form of communication.

In all honesty, Mytyres who I've used many times before were a lot slicker than this, they might have been more expensive, but I'll probably use them next time.
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Great to deal with and fast delivery

I have used this company on a few occasions now and fined them very efficient and very good value I am impressed by the speed of delivery and the quality of there products
Many thanks
Mr Tanner
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TRUSTED ONLINE TYRE RETAILER

Ordered 2 x 235/40/R19 winter tyres from Oponeo, after trawling the online retailer's. I found Oponeo the cheapest by some margin and placed an order. Tyres arrived by Courier within 4 days of placing order. Excellent e-mail communication throughout. I would recommend this retailer.
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Great prices, great service.

Ordered four winter tires and they were delivered directly from Germany, faster than a small parcel from London.
Easy to use this company, very fast service and good carrier tracking.
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Fantastic Service!

Easy to place order, much cheaper for 4 winter tyres (245/45/19) than any other company I could find online, usually use Mytyres but gave Oponeo a chance purely based on fantastic price.

Ordered Monday evening - delivered by courier Thursday, a great service would highly recommend to anyone!
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They cancel your order if they don't like the price!

I ordered and paid for four winter tyres one evening. I fully completed the order and made payment via Paypal. The next day they rang me to say there had been a 'system error' and they needed to cancel the order and re-enter it to make it go through properly. I said that's fine if the price is the same, but instead they had put the price of the tyres up £27 each and wanted to charge me £108 extra!!

Shocking practice and behaviour. If you make a mistake then treat the customer as a customer and honour your mistake. Or is it just shady practices?!! Be warned!

I will never buy from these people again, I'd advise you not to either.
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The tyres arrived in reasonable time and I had them fitted locally.

Well I trawled the net, to be honest I have never heard of openeo.
So I did the delayed paypal payment thing and hay ho they tyres arrived and are now on my landcruiser.
They are good on price and delivered fine.
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Wow! What a speedy delivery

Ordered my winter tyres for the first time from Oponeo on Sunday evening. Their website gave me 5-6 working days for delivery. When the parcel arrived on Wednesday at 11am I thought it must have been another delivery. To my surprise I found a stack of neatly packed tyres at my work reception area: 4 new Nokian tyres with correct speed rating! Wow! Superb speed of delivery! Would recommend and definitely buy again.
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My tyres were delivered as ordered

I ordered two tyres ,and they were dispatched as soon as funds cleared. I was kept in the loop about the order, and the tyres were delivered when oponeo said they would. On top of that, they were also cheaper that their competitors. I couldn't ask for more.

oponeo.co.uk Details

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