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Great idea but the follow up is poor

I had IOL carried out last year and have had trouble with my reading. I recently had agreement from the Belfast office that they would do the necessary Laser treatment to correct my vision. This is quite urgent and I am actively trying to organise some trips overseas but I cannot get a date from the Glasgow center and when one rings Glasgow, althoiugh they are very pleasant and try to be helpful, they have no authority and apparently cannot connect one to the person who can make a decision. How do I get to talk to someone who can make a decision please??
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Annie found this review useful
    Optical Express
    TrustScore 8.3 / 10
    782 Reviews

    Reply from Optical Express

    Hi,

    Thanks for taking time to leave your feedback. I’m disappointed to read that you have not been contacted to date. I would obviously like to investigate this further. I have made arrangements for a member of our clinical care team to call you directly to review your case and discuss any potential next steps. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com and I will be happy to assist.

    Thanks,

    Stephen Hannan
    Clinical Services Director
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