Optical Express reviewed by

Uckfield, GB

2 Reviews

Review by confirmed purchaser
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Review by confirmed purchaser

Very good service, communication and treatment however some regression since.

The service was great, all the phone calls were answered quickly and the CSO's were extremely friendly and polite.
The Brighton team were excellent great service and lovely people.
The actual treatment involved about and hour of delay before I finally got to the treatment room so I was pretty nervous. The actual procedure was ok, not painful although quite unpleasant, but initially I could see pretty well. It did get very sore after about 30 mins but a friend had advised me to go to sleep for a few hours and when I woke up I could see almost perfectly. It was very exciting.
I opted for monovision ie a reading eye and a driving eye and personally I would not recommend this perhaps for me the sacrifice on long vision for reading was too great.
Disappointingly 3 months after treatment I have suffered some regression and will have to have the procedure repeated as I now require glasses again for driving.
1
Annie found this review useful
    Optical Express
    TrustScore 8.3 / 10
    790 Reviews

    Reply from Optical Express

    Hi Belinda,

    Thank you for sharing your experience with us. I am glad to hear that you were happy with the service that you received and many aspects of your treatment. I am sorry to read that you are unhappy with the results of your procedure. I have arranged for a member of our Clinical Care team to contact you directly in order to discuss your concerns and review your file. If there is anything that I can be of help with, please contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

    Thanks,

    Stephen Hannan
    Clinical Services Director
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