Optical Express reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrifying sci-fi horror experience, but only for a few mins. EXPENSIVE!!

I went along to the consultation and OE were very reassuring and professional. I pretty much made the decision there and then as I was so impressed with their advice.

The procedure booking was quick and easy. I showed up on the day and although the whole waiting time took about 1.5 hours or so (not really sure why you have to wait so long) the procedure itself was done in less than 10 mins.

The surgeon I had was a little 'abrupt' and 'hostile' sounding at time but I think this was mostly due to the way he spoke. They were a little too 'process them in and out quick' on the day, particularly given that this is a very scary procedure.

Anyway after the initial discomfort wore off and after a couple of weeks of dryness in my eyes my eyesight is great (and continues to get even better).

Pros - Great customer service up front. Quick (though thoroughly freaky) procedure. Great results.

Cons - No guarantees it will last. You need to be quite strong willed as they don't spend a lot of time putting you at ease. A friend of mine came out in quite extreme shock and went back the next day to complain. Also it costs a fortune. Ignore ANY ads you see talking about laser surgery deals. It is likely to be 2,3 or 4 grand!
Annie found this review useful
    Optical Express
    TrustScore 8.3 / 10
    783 Reviews

    Reply from Optical Express

    Hi Christopher,

    Thank you for leaving a review of your experience. I am delighted to hear that you think your eyesight post-treatment is great and is continuing to improve. I’m disappointed to read several other aspects of your experience as we would expect to provide a world-class service at every stage of your treatment. I would like to investigate aspects of your experience further by discussing them with you. If you wish to do so, could you please contact me at customerfeedback@opticalexpress.com and I will be happy to assist.


    Lynsey Shaw
    Head of Customer Care
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