Optical Express reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible service

If you pay the deposit then change our mind in the agreed timeframe you will have to wait 28 working days for you deposit to be returned - not good - think carefully before your part with your money. I cancelled my treatment in the agreed time zone on the 3rd July and was told today I will not get my deposit back until 12th August. This is a terrible service and I have now lost faith in this company and will not be dealing with them in the future. They do not tell you this when they take your deposit and I think they should, why do they need to keep my money for nearly six weeks.
1
Annie found this review useful
    Optical Express
    TrustScore 8.3 / 10
    784 Reviews

    Reply from Optical Express

    Hi,

    Thanks for leaving your feedback. I’m sorry to read that you are unhappy. It is uncommon for our patients to cancel after booking surgery. We do state our refund policy at the time of cancellation and feel that this is the most appropriate time to do so. If you wish to discuss this further, please email me at customerfeedback@opticalexpress.com and I will be happy to assist.

    Thanks,

    Lynsey Shaw
    Head of Customer Care
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