Optical Express reviews

Excellent

I would recommend optical express to my best friend, I have hade first class professional treatment all the time.

fantastic

Fantastic experience, from nervous to extatic at being able to see perfectly for the first time in forty years. wish this had been available years ago. If you get the chance jump at it.

I wish I had decided to have this operation 20 years age.

I never realised that my eyesight had been effected with regard to colour as well as not being able to see to read. My eyesight improved with immediate effect and I have no regrets. The people performing the operation were very caring and could not have been more informative about what was going to happen after the operation. The after care service has also been excellent. If you want perfect vision again "go for it" now and don't suffer unnecessarily.

Brilliant

Best thing I've ever had done .. I was lucky enough to have had. Bit of money . I used it to have my eyes done .. I could have gone on holiday .. But chose to have my eyes done instead .. Best thing ever .thank you very much .

very professional and achieved fantastic results

I found my experiene a little dis-jointed as i first tried to use an offer sent to me for laser treatment, but once this was sorted out the process was very professional, the results blew me away the first time i looked through my new lense and it continues to amaze me on a daily basis.
This treatment should be available to everyone who has struggled with glasses.
It was completely pain free, just a little frustrating wearing a path for the first 24 hrs,
The staff at the hospital were very friendly and reasuring, although i wasnt a bit nervous i know that some patients were very scared,
I was that impressed by the results i enouraged my sister( very nervous patient) to have the same proceedure and she is blown away too.

Fan bloody tastic!!!!!!!

It was a great experience from start to finish. Everyone was so efficient, kept me updated at every stage. So I didn't feel scared at all. Best of all I can go out without glasses!!

Money well spent, now I can read the small print

Well worth having done thought it was expensive at first but now it's done money well spent

Overall very good personal service. Highly recommended!

I would certainly recommend having laser eye surgery with Optical Express. At every stage the service felt brilliant and personal. The time was taken to answer my every question at my first consultation and I was able to choose a finance plan to suit me easily. My aftercare was thorough and I didn't feel like I was just being told what they wanted me to hear.

However there have been a few issues in communication. The length and severity of recovery time was played down before my surgery. I could barely open my eyes for the first 3 days, needing family to take time off work to look after my child, this was not explained to me beforehand but at my aftercare appointments I was told this was quite usual.

I was also told I could not have my aftercare appointments at a clinic near where I live as they didn't deal with laser eye patients. This meant I had to travel quite a bit further, only to find out when booking my 3 month post surgery appointment that I could have actually visited my nearest store.

Despite these issues I have felt that my eyesight was of paramount importance to Optical Express and am enjoying an enhanced life without glasses or lenses. I would definitely do it again!

31 May 2013

Reply from Optical Express

Hi,

Thanks for leaving your feedback. I’m glad to hear that you are happy overall with your experience although disappointed to hear about some of the other communications issues that you have mentioned. I can only apologise and this stage but please be assured that I will pass your comments on to the relevant departments within the business to take action. If you would like to discuss in more detail, please don’t hesitate to contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

Wish I had done it years ago

I recently had refractive lens exchange surgery at Bridgewater Hospital, Manchester after thinking about it for 4 years. I had reached the point where I was having to carry my reading glasses around the house and also had been told I needed to wear glasses for driving. I did not want to wear glasses all the time so decided to go ahead. I was very nervous about the risks but from my initial appointment in Liverpool store I felt reassured, and the nurses and surgeon at the Hospital explained what was to be done at every step. I expected the surgery to be painful but I can honestly say I experienced no pain at all either then or since. I could not believe that my vision was so good days after the first eye operation. I did not worry about having the second eye operation as the first one went so well. I wish I had done it years ago and would advise anyone thinking of having the surgery to go ahead. The care and attention given by Optical Express staff and surgeon has been great.

Still waiting for the rebate...

Very professional helpful staff. Excellent care

A safe, professional and efficient procedure which to has to date achieved excellent results.

The procedure to provide replacement lense surgery was safe, smooth and efficient and at all times professional. The service provided was very good. The professional attitude of the staff gave a sense of confidence and the results achieved so far have been very effective.

Best Thing I have ever done

I have been really pleased since I had the surgery the results are great with good after care. I have my 2 month check coming up so far all Good.

They have now changed there referral reward which only gives you £100 and nothing to the person who is having the surgery bit of buz kill but hey hoo.

Good but not the most hygienic!!

My eyesight is excellent but not once did I see anyone wash their hands or sterilise anything during checkups and in the clinic in Manchester!! I noticed at least 10 people put their chin on the rest for the workers to check people's vision before going in! Not once was it disinfected!! Not nice!

31 May 2013

Reply from Optical Express

Hi,

Thanks for leaving your feedback. I’m glad to read that you are happy with your eyesight although I am concerned to read the other elements of your review. This is clearly not the level of service that we would expect. Please be assured that I will pass your comments on to the relevant departments within the business to take action. If you would like to discuss in more detail, please don’t hesitate to contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

Superb! I was waiting for 'problems' but there were none!

I had my treatment at 15:45 and that evening at 20:00 I was watching a film fine! OK, so my eyes were stinging a little but nothing bad at all. The next day still a little stingy but really not that bad and then the second day after surgery all was fine. My prescription was very light at -1.5 in each eye so didnt anticipate too many problems BUT of course i was nervous. Treatment took about 10mins in total and was totally painless. 3 months on and it is just brilliant. I sometimes get dry eyes but not very often at all. I cant recommend it enough. Of course there is that risk, but if it was too risky they would do one eye at a time and they dont! All in all, I have never looked back!!!

Efficient, friendly and effective

Overall a very good experience. A nuisance going to London for confirmation of examination.
Liked the local experience in Brighton, which was convenient to where I live. Again not so good having to travel distance for treatment but check ups the following days done in Brighton.
Still slight adjustment to be made I think but happy with results even if no further improvement possible.
Would definitely do it again and recommend to others

Amazing

The whole experience from start to finish was fab. It's the best thing I've ever had done and well worth the money. The aftercare treatment has been amazing too

Life changing

Having laser eye surgery was the best investment i've ever made.
I regularly go travelling abroad and being laboured with contact lenses and glasses hampered my travelling experiences. Now that i'm free of them, I feel like a heavy burden has been lifted and I can now enjoy life more thoroughly!

wish i had this done months ago!!

I am so glad I had my eyes done! No more glasses ever! optical express were brilliant, nothing was too much trouble, well worth the money. I have recommended to all my friends!

Excellent experience

I had a great experience with Optical Express.
My appointment and surgery was arranged quickly and easily, and the aftercare was excellent.
My sight is now better than 20/20 and my life is so much easier now I don't need to bother with glasses or contact lenses.
If anyone is considering having the surgery done I would recommend it 100%!

Free from Glasses.

In short – I work outside most of the year, come rain, snow, fog or even sometimes in the sun. Doing the type of work I do on building sights my glasses would often get damaged, scratched or dirty lenses from dust whilst drilling for example (Probably saving me money in the long term).
But now all these problems have gone away, making my day a lot easier. I really do recommend this service. I had my operation within a fortnight of making first contact with Optical Express and their service was fast, effective and friendly.
Highly recommended.

Could not be more pleased. One of the best decisions I have made.

The whole process was very professionally done. I could not believe how straight forward and painless the surgery was. I could recommend the treatment and the care and attention that Optical Express showed throughout.

David Hartley

A company that gets customers through false advertising

While I feel that the employees instore are fantastic, the people at head office are shockingly bad.
I received an email after having my eyes lasered, saying I could refer a friend and get £500. On this email it did not state: 'Terms and conditions apply' or 'See website for details'. Therefore I did not feel the need to hurry my friend along with booking her treatment. When she did book her treatment I generated the ticket, only to find out I get £100. The previous offer was over.
When I phoned to query this I was told that the £500 offer had finished a few weeks before. Many phone calls later, one of which was handled badly by a member of staff, I was told I had been sent an email saying the £500 offer had finished. I am certain I was not and they re-sent the email with a pathetic data attachment that states the date it was sent, but as most know these data spreedsheets can be easily changed.
Thankfully, Optical Express slipped up, big time. The email they sent me with the new promotion states very cleary: 'Terms and conditions apply'. Therefore, they have indirectly informed me that this should be on all their advertising.
When I take this to trading standards, which I am in the process of doing, I will gladly present my findings.
My friend also had issues with the company over their pricing. Charging her a wopping £2000 more for her laser than mine. Even though we had the same procedure.
I would finally like to point out that the staff at Milton Keynes are fantastic and should not be tainted by head office's failures.

Annie found this review useful

27 May 2013

Reply from Optical Express

Hi,

Thanks for leaving your feedback and I’m sorry to hear that you are unhappy about your experience. Our referral programme is important to us and I would like to investigate this issue further for you. If you wish me to do so, please contact me at customerfeedback@opticalexpress.com with the relevant details.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

Eye eye

Glasses no more! Small procedure the worst bit was removing the patch a day later....it was stuck on with something like Elastoplast...I would recommend to everyone...no more glasses to buy ever again!

THE BEST THING I EVERY HAD DONE AND SHOULD HAVE DONE IT YEARS AGO

Hi, it's BEEN 5 MONTHS NOW SINCE I HAD MY EYES DONE AND IT FEELS LIKE ITS BEEN YEARS. I WISHED I HAD IT DONE YEARS AGO AS IT HAS GIVEN ME MORE CONIDENTS IN MY SELF. PEOPLE ARE SAYING TO ME (how young I look and smile on my face) AND NOW I HAVE BOUGHT MY DESIGNER SUN GLASSES AND I FEEL GREAT AND OFF ON MY HOLIDAY IN JUNE 2013 . TRY IT YOUR SELF AS THEIR IS NO PAIN AT ALL, JUST EYE DROPS FOR 2 MONTHS , 4 TIMES ADAY AND THAT IT. SEE YOU SOON .

Every day feels like amiracle.

I am thrilled with the result of my eye surgery. The whole process was quick and painless. I hated wearing glasses and now I don't need them at all. It is wonderful to wake up and not to have to reach for my glasses. I can watch television and read the words on it from my bed and shopping is so much easier. I can also see to put on my make up. It really is well worthwhile having replacement lenses.

Absolutely dreadful!

45 days later I have no glasses and have requested a refund. Two prescriptions incorrect and one pair of glasses lost! Couldn't give me a refund as manager wasn't there. Staff do not answer the phone and you can never get through to the store (Bristol Cabot Circus). Do not use as they don't care about you!

Annie found this review useful

27 May 2013

Reply from Optical Express

Hi,

Thanks for leaving your feedback. I’m sorry to hear that you are unhappy with your experience to date. It is clearly not the level of service that we aspire to. I would like to investigate this issue further for you. If you wish me to do so, please contact me at customerfeedback@opticalexpress.com with the relevant details and I will be happy to help.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

You can never truly appreciate the 'gift of sight' until you regain it through laser eye surgery!

Having laser eye surgery was a nerve-wracking experience but the team were very reassuring and it is such a quick procedure that all the worrying doesn't seem necessary once it's over. I would, however, advise others looking into laser eye surgery to tread cautiously as it is 1. very expensive and 2. does not work for everyone in the same way. I, for example now have severe dry eyes as a result of having the surgery and it is rather uncomfortable!! But I see it as something I put up with and will need to manage in return for having fantastic sight! Be cautious but if you are willing to deal with possible repercussions then you will be very happy with the procedure.

Amazing

Completely changed my life I have regained my confidence and no longer hide behind my glasses. I would definitely recommend it to anyone. Optical express were amazing during all stages from my first consultation to my after care.

Brilliant

Technically brilliant . Staff kind and helpful . The only point which I feel is crazy : dont tell people their appointment time and then add you want them to be there 20 minutes earlier .Just tell them when to be there! thats all folk need to know.

THIS HAS TO BE ONE OF THE BEST THINGS I HAVE DONE IN MY LIFE XX

I HAD BEEN HAVING MIXED FEELINGS ABOUT HAVING THIS EYE LAZER TREATMENT DONE. WHEN I FINALLY MADE MY MIND UP TO HAVE THE TREATMENT , I WAS VERY PLEASED WITH THE OUT COME INSTANTLY.
I WOULD JUST LIKE TO ADVISE ANYBODY THAT HAS A INTEREST IN HAVING THIS TREATMENT, TO GO AND HAVE IT DONE, BY FAR ONE OF THE BEST THINGS I HAVE EVER HAD DONE THIS HAS CHANGED MY LIFE FOR THE BETTER. THE CARE THAT YOU RECIEVE AND THE AFTER CARE IS EXCELLENT.
MONEY WELL SPENT, THANK YOU SO MUCH
MY ELDERLY MOTHER OF 79YRS CANNOT BELIEVE HOW I CAN SEE WITHOUT MY GLASSES SHE HAVE SAID IT LIKE A MIRACLE HA HA XX

Great results, no hassle

I was concerned about going to a high street chain for this decision, but have no regrets. Within days I had perfect vision and I can't believe I put this off for so long!

Brilliant

Having my eye laser surgery was the best thing iv ever done, I was nervous at first but the surgeons were really friendly and helped me relax and spoke to me all through the procedure, brilliant service and I recommend it to anybody that is thinking of getting eye laser, also you don't feel a thing :)

Not Happy will seek legal advice if no improvement over priced con

When sold eye cataract surgery was told I would not need Glasses, my Eyesight has improved only slightly and I keep going back and complaining and just get fobbed off with excusess the latest thing is giving me some Glasses to wear. On my last visit I was told I have too high an expectation £3000 for a slight improvement and still need Glasses I dont think so. 5 monthes since operation unlikely its going to improve.
Regards
John Lewis
ps my Sister Angela Lewis wants the operation what do you think I should say to her?
Update to this review
Yesterday the 24th of may 2013 I Had another appointment with a optomerist who said nothing can be done but he will make an appointment for me to see the surgeon who performed the operation he also said my eyesight had greatly improved which is a lie these people fob you off with excuses and try to make you believe your imagining things. I put on my old Specs and guess what I could see Perfect and without Glasses I get Ghosting I also get wicked dry eye's I told this to the optomerist and he said thats just because he had been messing around with my eye's. I really wish I never had this done

Annie found this review useful

27 May 2013

Reply from Optical Express

Hi John,

Thanks for taking the time to leave your feedback. I am disappointed to hear about your experience. I would like to investigate your situation in more detail and I have made arrangements for a member of our clinical care team to call you directly to review it with you. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com and I will be happy to assist.

Thanks,

Stephen Hannan
Clinical Services Director

Bad after care,

Very poor follow up service from Chester. I've subsequently changed opticians

Annie found this review useful

27 May 2013

Reply from Optical Express

Hi Angela,

Thanks for taking the time to leave your feedback. I am disappointed to hear that you are unhappy with your post-operative care in Chester. I would like to investigate your situation in more detail and I have made arrangements for a member of our clinical care team to call you directly to review it with you. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com and I will be happy to assist.

Thanks,

Stephen Hannan
Clinical Services Director

Life-changing decision

I was thinking about having laser eye surgery for a while, before actually taking the first step and booking a consultation. From that point on, everything went perfectly - the staff were great, the treatment was great and the aftercare was great! The one regret I have is not taking that first step a couple of years ago.

Changed my life

Had the surgery in December and its the best move I have ever done. It's given me more confidence and in my every day life I'm able to do things that I couldn't do without the aid of glasses. I'm know able to play rugby with out struggling now because previously I could see but things were slightly blurry but now everything is clear. I'd recommend this procedure to everyone because you will be surprised how much it will change your every day life and its the best move I have done

Excellent 2020 vision again

I recently had lens replacement surgery as my prescription was a compromise between short and long sightedness.
The optician suggested that lens replacement surgery would be a good option for me as laser surgery would only correct for long sightedness but, I would have still required glasses for reading.
I had surgery on both eyes a week apart the staff and received excellent service from all of the optical express staff throughout my treatment. The day after surgery my vision was transformed and I had better than 2020 vision in the treated eye. The surgery was painless but the results were fantastic. I had a similar experience with the other eye and no longer need glasses, the great thing is that I now notice things that I probably would have missed before the surgery.

Fantastic experience!

I can't recommend Optical Express highly enough. Absolutely everything was explained in detail so that I knew what I was getting into and how everything would happen. The staff were so friendly and made me feel relaxed and safe!
I am a bit squeamish and I started to feel a bit strange when I was in the middle of the procedure so they got someone to come and talk to me and hold my hand! Everything was just brilliant! There's just not enough words to describe how good it was!

HEY LOOK.EYE CAN NOW.

In was talking to a man in the Butchers shop in Uxbridge only yesterday and he was serving us.He said he cant see a thing.I said do what i did.I had my eyes done in January at Optical Express just over the road.I said it was the best money i had ever spent.
It was worth every penny that it cost.
I am just waiting to have my last check up appointment and hey presto.
I would recommend it to everyone.The saving over the years will pay for the opp easy.

Eye can see a lot better now !

I would like to thank ALL the staff that were responsible for my care whilst at Optical Express , from the friendliness of the reception personnel to the conscientiousness of the surgeons . They were all diligent in their application of care , and I am very satisfied with the results of my surgery . Having worn glasses for the last 25 years , it is such a boon to not have to rely on them anymore , albeit needing them for close reading and writing . I would recommend Optical Express to any of my family and friends and would trust that they would receive the same level of care and understanding as I did under their treatment .