Optical Express reviews

Optical Express reviews

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Review by confirmed purchaser

Thought it would be better

Overal ok but thought i could see better but still have to adjust
Optical Express

Reply from Optical Express

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are not satisfied with you current level of vision. I would appreciate if you could email me at customerfeedback@opticalexpress.com and I will be happy to arrange for a member of our Clinical Care team to contact you and discuss your concerns directly.

Thanks,

Lynsey Shaw
Head of Customer Care
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Review by confirmed purchaser

eyesight vastly improved

quite painful for the first night but within 24 hours i had no discomfort at all
still get slightly dry eyes and i suspect will need glasses agin in a couple of years as I nhave noticed i sometimes squint when trying to focus
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Review by confirmed purchaser

Caring, life changing professional service

As a spectacle wearer for 34 years I think I'm qualified to make comments about the downside of spectacle wearing.

I can now do 80% of visual tasks without spectacles, if it wasn't for my age I would say 100%! Optical Express have changed my life, I can now see my feet in the shower!

As for the actual treatment I cannot believe how quickly the procedure took, I was just getting comfortable and it was all over, for 2 hours after the treatment I was in a little pain but after that I can honestly say that my vision was remarkable . Last time my vision was this good The Beatles were still making records! It was like a dream come true for me ,I only wish the technology was available when I was young.
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Review by confirmed purchaser

Gamechanger

Honestly i had my doubts about getting my eyes lasered,after all it's a bit pricey. You don't realise though how much more you can do without glasses until you get it done. And i suppose if your going to spend thousands what better investment can you make than in yourself?
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Review by confirmed purchaser

Perfect vision

very friendly team. I had first class service and was taken promptly.
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Review by confirmed purchaser

Excellent service and a life changing procedure!

Excellent service and a life changing procedure. Wish I'd done it sooner (as with everyone else) and have already referred someone else and picked up my £100 cheque!
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Review by confirmed purchaser

Life changing, should have done it sooner

I had contemplated eye surgery for some time, but unsure if to proceed, I need not have worried. from the first appointment I had I was looked after from beginning to end. Reassured at every step and kept informed at every part of the process.

On the day of my surgery the actual machine had overheated and an engineer was called to re set the laser. This would put some people off, I always judge someone on how they handle when things don't go according to plan. I was very impressed in how they dealt with the situation and how open and honest the team was. The surgeon took time too speak to me which also provided further reassurance I felt totally at ease and comfortable the team was fantastic from beginning to end.

The team on the day was fantastic and could not fault them despite a 3hr delay.

I had my treatment at 1pm and my check up appointment was 9am the next day and had 20/20 vision. Could not have asked for more.

Since this I have recommended my friend who has had his done and also received excellent customer service.

Thanks you, it has seriously changed my life.
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Review by confirmed purchaser

its like having new eyes

Everything was great from consultation to operation, but my only concern was the lack of after care comunication, i had to call for checkups ,my husband had to take time of work to travel from fife to dundee for my 10 minute appointments when there is an optical express within 6 miles from my home and a bus journey i could have taken on my own.
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Review by confirmed purchaser

Wish I done it sooner

I know everyone says it but I really do wish I had done it sooner. It has changed my life, I am open to so much more fun possibilities and not having to worry about my glasses falling off my face. the experience was not as scary as I thought, staff were lovely and friendly and helpful. You read the reviews and find the scary websites, but at the end of the day its up to you. I had no problems and can see as clearly as my glasses. If i had to chose again i would definitely do it again. Thanks a lot to the Optical Express team at Croydon and Harley Street.
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Review by confirmed purchaser

Painless experience

Had mono vision eye surgery march 2013, the experience was quick and absolutely painless, unfortunately I was still having to wear glasses 70% of the time for reading, \optical decided to do enhancement surgery Dec 2013 on my reading eye, free of charge because it was within the first 12 months, and yes it has been very successful, I only use glasses for threading a needle, I am a 57 year old woman who wore glasses to see everything close up and had just started to wear glasses for distance, I can now carry small handbag as I no longer need glassesl ,i would do it all over again, I must add I do have a big problem with night time driving, the glares are pretty bad, I feel my vision is not good enough to drive at night, I will leave it for few months and if no improvement I shall consider driving glasses,
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Review by confirmed purchaser

Eye surgery, not totally painless!

Had my eyes done in Sep '09. I am still enjoying really good vision with no specs. I go back as requested to get a check up and everything is ok.
For the freedom and comfort it has given me those few days of pain and discomfort are so well worth it! Hate glasses? Get your eyes lazered by Optical Express Bluewater!!
Go on, do it know and you'll be able to not look back because you don't want to not because you don't have your glasses!!! ;-)
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Review by confirmed purchaser

Frustrations over

I 'd fought a loosing battle trying to read the ticker tape on sky Tv news , newspapers , documents at work and had given in to wearing glasses for any type of reading. I then began to find my long distance was giving me problems. Graphically brought home to me when in our production meetings at work each morning I couldn't see the 3 inch high production data written on it , so when it was my turn to present I didn't know half the time it had reached my turn. I needed about 6 pairs of glasses because every time I took them off I misplaced them. I can honestly say my life since laser surgery as been transformed . No more glasses on , glasses off , glasses lost etc. the best money I've ever spent !
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Review by confirmed purchaser

new sight new vision new goals to reach

try optical express I did and can now look forward to a clearer future and the price
justifies the result marvelous .
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Review by confirmed purchaser

Excellent to have in later life or have other problems for correction

Had both eyes lasered and unfortunately one has slightly failed but Optical Express were complete professionals and did not fob me off, they offered myself the choice of re-laser of the eye concerned. Had lots of checkups too check if anything was causing my sight to fail slightly. Found my medication was affecting my eyes and I was checked and checked over and over again to make sure that if I wanted to continue further with having the eye in question re-done, then it would be entirely my decision. In the end I decided not to, as I can see perfectly long distance with one eye, the other eye I have got fairly decent long sight and I also can still read for some time before resorting to glasses. Obviously my eyesight will deteriorate over time with this eye but it was my decision, not theirs. I had an informed choice.
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Review by confirmed purchaser

Excellent

I don't have the trouble to clean glasses and put in and remove contact lenses anymore. I would recommend optical express to anyone who is thinking of having their eyes lasered. Optical express is a professional and friendly company to deal with. Thank you
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Review by confirmed purchaser

Would not recommend Leeds branch,horrendous and frightening experience.

The Leeds branch were very professional with the first stages,selling there product and getting my money,but the day of surgery I was faced with a very cocky and rude man checking details of my eyes.I was very nervous and this was not taken into consideration at all.The surgeon was abrupt and just not interested,the procedure was not fully explained and I was very shocked at how the surgery was reliant on me not moving my head and there was no help put in place for this. I was nervous and this could have cost me my eyesight,as it was I did move and I caused minor damage to my eye.Iwas very distressed leaving the clinic and was ushered out as quick as possible.
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Review by confirmed purchaser

Nothing is certain

The total treatment is OK. Good information and treatment. The result is a little bit less
The result is that I have still night-blindness which I did not had before the operation.
The strength is not redused to zero but for both eyes -0.25. This is worse than I had with glasses.
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Review by confirmed purchaser

Terrible customer service after having paid for laser eye surgery

HQ telling me one thing and the shop (Cardiff) telling me another. Terrible service after spending £2500 on laser eye surgery.
Optical Express

Reply from Optical Express

Hi Daniel,

Thank you for your feedback. I am very disappointed that you feel that you have not received the level of service that we would both expect. I would appreciate if you could email your complaint to customerfeedback@opticalexpress.com and I will ensure that it is investigated thoroughly.

Thanks,

Lynsey Shaw
Head of Customer Care

Optical Express Details

About this company

Optical Express is the UK's leading eye care specialists, with locations nationwide staffed by professional opticians with access to all the latest technological developments.

We are the world's leading laser eye surgery specialist. Our surgeons have carried out over 1 million procedures worldwide, giving freedom from glasses and contact lenses.

Our fully trained opticians carry out thousands of comprehensive eye tests each week, providing patients with the ideal solution as well as identifying other optical issues such as cataracts.

Visit Optical Express

Contact information

Call us on: 0800 023 20 20
We live here: United Kingdom

Category

Optical Express is ranked 17 out of 21 in the category

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