I was given a full explanation of the treatment and what it would do for me if carried out. I was told I would still have to wear glasses for reading. Being able to read without glasses I didn't really take this in so when I realised after that the advice was correct it came as a bit of a shock to realise my vision had been reversed. I soon got used to it though as having already worn glasses I was used to that bit - problem is I sometimes forget to take them off. I don't regret it though my eyes feel much healthier without wearing contacts and my holiday this year was fantastic not having to put lenses in, see when swimming and not worry about losing them.
The day of surgery was traumatic - it was snowing and my 18 year old daughter had taken me. Top marks to her for getting me home! There was a wait for surgery but the waiting area was pleasant and drinks were available - and a loo. The surgeon was friendly and explained the procedure. The actual treatment was over quickly but perhaps an explanation about the need to try and keep looking forward should be given beforehand as I felt like I was being shouted at. When I mentioned it afterwards it was then explained to me that because of the antibiotic drops your eyes tend to wander. You can't see anything when they are doing it just a haze. Afterwards you have lovely yellow vision and your eyes water like anything but I was gobsmacked that through all that I could read the chart. Back home after the snow attack, I lay down for a couple of hours and because it was dark thought it hadn't worked - big surprise when I looked out the window. You have a lovely eye mask to wear and drops to put in which my family kindly obliged with. Back the next morning for a check-up and my vision was clear. It is a bit scary and yes I still wear reading glasses which can be bought for a pound. I wasn't pressurised by Optical Express at all to buy them from them and they actually told me to go and buy them form the local supermarket and weren't trying to sell me another product. Aftercare has been great and the staff are friendly. I definitely don't regret having it done
The actual surgery was a good experience and I felt comfortable and at ease throughout. However, I felt uninformed about the consequences after treatment. I now have continuous eye infections and dry eyes. I have contacted the after-care team to arrange an appointment at my local surgery and after much difficulty managed to make an appointment that was not a week later! This happened a few times and when I spoke to my specialist she said that the next time I get an infection to book and come in emergency asap. I tried to do this and with a lot of difficulty and unnecessary arguing I managed to make it for the next day. Even after going back 4 times, I found she was very slow-moving and did not prescribe anything that worked. My point is that I would have expected an eye infection that was continuously occurring to be treated as more of a priority than this. Also, whenever the team did book e in, it was always for 'consultation' instead of 'after-care' appointment which meant I had to wait in the local cafe for half hour because they did not need me half an hr early for just an after-care appointment, this happened 3 times!
The dryness has got better but is an issue. I have to constantly put drops, wasn't informed it would be this bad and generally feel a bit cheated!
I feel the communication between the branches really bad, due to been sent to Manchester three times using public transport. The first time was for a chat regarding a operation that both the eye consultant and I knew was wrong for me after a couple of minutes. Then I went to the Trafford Centre twice for laser surgery, the first time the Preston branch had sent the wrong info so I was given some contact lenses to see whether it would be right for me, when I returned a few days later to was agreed it would not be any good for me. I few weeks later I went for the operation in Liverpool city centre due for 1.15pm, after been prepared for the operation I was told the eye consultant was reluctant to operate and was getting advice from another person in another part of the country. Then I was told I'd have to have another type of operation and sign my life away for it. It was 4.20pm before the operation took place. The results after a few weeks were good but I felt used, had to take days off work for wasted appointments and pointless train journeys costing me quite a lot of money.
Firstly don't be scared ! Its a strange experience, BUT the team talked to me constantly reassuring me and explaining with every move. I felt very safe and comfortable . It all went by so quickly ! before I knew it I was in sitting up and immediately I could see the writing on the posters on the walls ! which totally blew me away. After a short time sitting in the comfortable darkened recovery room with a few other patients (we were all wearing shades which was funny ! ) I went home . My eyes were a little blurry and watered a little (not surprising really ) just for a couple of hours, I had a little sleep for a couple of hours... woke up.... looked at my clock on the other side of the room and could see perfectly ! I was honestly fine by the end of the day , but did keep my shades on the next day too as was a little sensitive to the light but I must stress it was just a little.
Im not kidding it was one of the best things I have ever done ( for me !!!) and would recommend it to anyone.
I am glasses free,contact lense free its wonderful !!
Do it !!!!
I've had nothing but problems with this pair of glasses, don't get me wrong, the staff in the Parkhead forge store have been great but it's still not settled.
First time... glasses came and a prescription had been put in my right lens, I don't need a prescription and the glasses, which are sunglasses, had a brown tint, I'd asked for black. I asked for the prescription to be taken out
Second time...the glasses came back, still had the prescription in and the tint was a very very pale grey colour, almost not tint at all
Third time... After waiting for two more week, I went into the store as I'd had no phone call to say they were in, and my glasses had arrived finally with the proper tint but it still had the prescription.
My eyes had been retested and she told me I needed a slight prescription in that eye but it's giving me a double vision when I look down.
I had laser eye surgery on my right eye, so shouldn't need a prescription, your catchphrase is '20/20 vision or your money back' if I need a prescription, my eye sight is not 20/20
It went very well. Very supportive environment, very good after-sales care. So happy that I nolonger have to wear contact lenses
Excellent service and aftercare. The statistics for improving customer's vision were amazing, but not as amazing as the improvement in my vision. 15 months without glasses now, I just wish I could have done it sooner.
As I had no response to my email to Customer Services dated 10 October I thought I would air my thoughts here......
I received laser eye surgery at Cardiff on 1 June this year. The procedure, carried out by Luka, was a great success and the staff at Cheltenham, Bristol and Cardiff have all been extremely pleasant and accommodating where possible.
My initial assessment at Cheltenham took nearly three hours due to too many patients and not enough staff. Unrealistic targets?
My surgery was booked at Bristol for Friday 31 May. The technology at Bristol was more modern than the system at Cheltenham so they were unable to obtain a reading from my eyes. Four hours later they decided that they needed to put in some drops and therefore surgery could not take place until the following day - at Cardiff. It was never made clear to me why the machine would not work for me - I was just advised that my pupil would not react correctly. I found this day very stressful and was obviously upset that I could not have the procedure as planned.
Cardiff was great. All went according to plan.
However as Cheltenham did not open on a Sunday I then had to go back to Bristol for my checkup. My one month was carried out at Cheltenham, on a Saturday, and all was grand (just dry eye which is fine).
I then struggled to get an appointment at Cheltenham so decided to attend an appointment at Belfast. The optometrist was quite fascinated by my left eye and was surprised that I did not have more headaches. He explained that the machine does not work due to my stigmatism and it is likely that I had a slightly lazy eye when I was younger. He therefore suggested that I attend a further appointment in one month to check all was still ok. I was a little anxious at this but he told me not to worry.
I then called the main telephone line and was told that Cheltenham no longer carried out Saturday appointments! How ridiculous. Surely Optical Express must realise that the majority of patients work Monday to Friday and therefore would struggle to attend appointments during the week. I therefore took a morning off work and went to Optical Express on Tuesday 8 October for a 1050 appointment. They were surprised to see me as they only offer appointments on a Friday! After checking it appears that my appointment was booked in at Chelmsford! Apparently this is not the first time this has happened.
I am extremely dissappointed. The above instances of waiting 3 hours and then 4 hours did not really bother me as the staff were so good and I knew they were doing their best but the fact that I took a half day off work and drove to Cheltenham especially (20 mile round trip) for this appointment was the icing on the cake.
I have now booked an appointment in Belfast - as I will certainly not be taking any more time off to attend the Cheltenham branch.
I had recommended Optical Express Cheltenham to colleauges and family however I have now withdrawn this recommendation as Optical Express are obviously not prepared to provide this branch with up to date equipment and continue to lessen their hours to make it inconvenient for any future patients. Such a pity as the staff are extremely pleasant and helpful!
I was very nervous before my surgery so I took a friend with me.
When I entered the room the staff were friendly and made me feel at ease.
They explained everything as it was being done and the whole thing was over in 2 minutes! It wasn't painful, stressful or uncomfortable. It beats a visit to the dentist by far!!!! My sight was perfect as soon as I left the room and I was beaming!! I told everyone in the waiting room that it's the best thing ever and I started reading the print on pictures around the room! My sight is now 20/12 which is as good as is humanly possible!! I can now swim and see where I'm going, go to the gym without my glasses slipping down my face, go clubbing without being blind and the list goes on.....!!! BEST DECISION I'VE EVER MADE!! Love it!!! Thank you Optical Express
I FOUND THE WHOLE EXPERIENCE PAINLESS AND WISHED I HAD DONE IT YEARS BEFORE. I WAS LOOKED AFTER FROM THE MOMENT I MADE MY APPOINTMENT AND THE AFTER CARE WAS WONDERFUL NO COMPLAINTS AT ALL AND WOULD RECOMMEND THE TREATMENT TO ANYONE.
I had Lasik Intralase Wavefront performed on both of my eyes in February 2012 and an enhancement, but lets call it a correction in October 2012 and have regretted that decision ever since. Whilst on paper the procedure was a 'success', as my vision has been improved, it has now been over 18 months and I am still suffering from severe dry eye and struggle every day as a result of this.
Every single day I have to deal with my eyes stinging and feeling achy and tired. Eye drops have become part of my everyday life. I have also been left with eye floaters which are a daily frustration given that my work is 100% computer screen based, and that is when they are visible constantly. I am simply being told to ignore them, but to anyone who understands what persistent eye floaters are, you will know that is simply not a option.
Nice bright summer days are no longer enjoyable to me due to becoming light sensitive, I often find myself wearing sunglasses on a relatively dull day to help with the floaters and brightness sensitivity.
My vision fluctuates constantly and although I am told I have 20/20 vision, this does not mean the same as perfect vision as I was led to believe pre-lasik. Often reading text comes in and out of focus, and I have lost clarity/sharpness of my vision. I truly believe that within 1 year I shall be back to wearing contact lenses.
I have also been left with start bursts/halos at night, which had made night time driving impossible.
This procedure cost me a staggering £4k, I may as well of thrown that money in a bin.
Having this surgery truly has affected my life immensely as I now suffer from high anxiety and often get depressed about my situation.
Anyone considering this procedure should really do their research as the side effects really can ruin your life. You only get one pair of eyes, appreciate them, they are precious, it's really not worth the risk!
If only I could turn back time I would walk out of that surgery room with my eyes unharmed!
It's just over a year and a half since I had the procedure and it's still the best thing I've spent money on. My vision is perfect, it's something I should of had done years ago. I would recommend the procedure and the Optical Express team in Wellington Road to anyone.
I got my first pair of glasses in primary school and eventually moved on to contacts when I was in my 20's. My eyes were constantly dry and irritated due to working in dusty environments so I contacted Optical Express, went for a consultation and was recommended to have the Intralase Lasik. It was the most expensive surgery but completely suited to my lifestyle and work.
I was pretty nervous when I went for the surgery but the staff were great at reassuring me and answered all of my questions so I soon relaxed. They spoke to me throughout the procedure making sure I knew what was going to happen next and checking I was okay. The surgery was completely pain free and very quick.
The after care was great, giving clear and concise instructions on the different eye drops to use, the goggles and also advice on what to do if I started to feel discomfort beyond normal levels. The easy 4 year payment plan was also great and affordable @ £55 a month, not causing any shortages elsewhere.
I've recommended friends and family, great experience. Nothing can compare to the morning after when I could see without glasses or contacts... amazing!
I can not believei waited so long to do this.
Best thing i have done, i always thought the price of £395 per eye was a myth to get you in the door as everyone i knew who had had this procedure had paid alot more for it. As you can imagine i was exstatic with the price and results and would not hesitate in recomending to anyone and everyone!
From start to finish the service was professional and consultative. The staff were informed and offered balanced advise which reassured me that they weren't simply try to ensure I went forward. There was no pressure to commit, I fact it was 12 months after my initial assessment until I decided to proceed. The staff knowledge was reassuring.
Painless, and quick, then it was goodbye glasses, the first 3 days I followed the instruction with all the eye drops, at first it felt a little gritty but then all at once it cleared. now driving is a joy once again no glare of the sun through glasses and at night no hundreds of headlights, now at night when traffic comes in the oppersite direction I can still see the road.
no more problems when looking through a telescope, if you are thinking about this don't just do it .
Since having lens replacement can see clearer than I have since I was a young girl.
I previously wore varifocal glasses and lenses
Glasses were bothersome at times,and prescription lenses did not give good enough vision to read newspaper print.
Having lens replacement surgery was one of the best decisions I've ever made,and worth every penny .
Optical Express gave me great care and attention both pre and post surgery.
I wish I'd had the op sooner,now I'm able to
thread a needle on my first attempt,
I also can now put my make up on and pluck my eyebrows without the use of a mega magnifying mirror.
Thank you Optical Express
it was a good overall experience and was very happy at first but now it has settled down im not very happy with the results.i still need glasses to read small print and get a pain in my left eye that comes and goes.
I heard about laser surgery from a colleague and was frightened by it. He convinced me to go to a consultation. When I left it my surgery was booked and the whole process was the easiest thing I have ever experienced. The actual operation was not even 10 minutes, the staff calmed me down and made me feel at ease. I felt the impact in my sight straight away after, even though it was very painful for the first two hours. Not touching your eyes for a week is difficult but definitely doable and worth it. The effect is amazing and I would do it again and recommend it to everyone.
The experience I had before I had the surgery was great. I was made to feel comfortable and reassured and that I was the most important person.
During the surgery I was again well looked after and the nurses were great with me. The surgery was a bit different to how I had been made to understand it (I.e. I was under the impression paying for the most expensive treatment would mean all of the surgery would be done by the laser - no touching the eye). I am glad though or else I wouldn't have done it,
But the aftercare I felt was pretty poor. Every appointment bar 1 I would be waiting ages after my booked time and even told once, they I had to wait over an hour as they had a person come in who was having a consultation. It made me feel that it was more about getting people to have the surgery and then after that you were an inconvenience. I was given good advice by the doctors in the appointments, but told I suffer from very dry eyes, so my sight deteriotrated again, but there is nothing surgery can do, which I understand. However, I felt as if I was being dismissed as that was the only problem, but something I hadn't been pre-warned about.
It was only a few years after the surgery that I was actually informed by a email similar to the one requesting a survey that I was actually entitled to a free eye test yearly. This had never been told to me at any point and feel this could have been something I would have used had I have known.
I have also seen that other eye surgery places offer a life time guarentee for their surgery and feel this would be a good thing to offer to customers as a reassurance, rather than 4 years.
Glad I got eye surgery and it has changed me and my life for the better, but I do feel the aftercare needs to be improved to really make me get excited to recommend coming to optical express
I had laser eye surgery in June, I have blurred vision since. The staff in branch keep saying give it time, but there has been no improvement. I am constantly using eye wash but still no improvement. I feel cheated. Depressed and let down. I am seeing them again this Friday. I am sure I will receive the usual bullshit and excuses. I want my money so I can go somewhere else to myself sorted by professionals.
i recommend the procedure completly painless, but the aftercare is poor.
I have had to chase my appointments all the time the pboro office closed local to me and i wasnt informed.Noone conatcts me regarding after care, and this I wouldnt recomend them
Annie Oakley found this review useful
Having worn glasses since my early teens and due to the onset of cataracts with my sight rapidly declining to -12 I opted for lens replacement.The treatment was quick and easy. The first night when I removed the eye patch was unbelievable I was amazed at how much I could see! The following day having my first eye check my eyesight was 20/20 plus! Since the operation all night time glare has disappeared and my vision has remained constant. Although I wore vari-focals prior to the operation I find that I only need + 1.50 glasses for reading in poorly lit areas and the vast majority of the time I don't bother at all.
The number of after check ups was very good but I would recommend finding a branch close to your home.
Excellent service although i did not receive the consent forms in the post even though i phoned several times so i just had to scan them and sign on the day of the surgery. I found the actual procedure quite painful and the recovery time much longer than i had anticipated but saying that the staff were excellent, very knowledgeable, friendly and caring. The aftercare was superb. My eyesight is 20/20 now compared to -7.50 and -8.50 . I have no halo vision or problems with glare. I couldn't have asked for a better result
can not believe how much I could see straight after the op! Im so glad that I had it done I would recommend anyone for this op, It was very scary as its your eyes but optical express spoke to me all the time telling me what was going to happen at each stage and the treatment after the op was excellent! I still cant believe each day I wake up that I can see with out having to put on my glasses!!! Thank you
Excellent service from start to finish, but I never heard back after I recommended a friend!
I had my laser eye surgery two years this November,now October.and the treatment was first class.I was very nervous before the surgery,but it was a piece of cake,each eye done in a matter of seconds,the only discomfort is after for about 4 hrs eye watering,but thats it.I now play golf in the rain no problem and no glasses,the only time I need glasses is close up reading,. The only regret is I wished I had it done sooner now 59,go for it you won,t look back or may be you will ,David
My experience with Optical Express laser eye surgery is truly wonderful. From the start when the staff were explaining to me what the undertaking will be, the help in securing financing and up to the after care after the operation, Optical Express treat me really really well. I will not hesitate to recommend laser eye surgery through Optical Express to anyone who are thinking of doing it.
To reply as a company, please log in to your business account.