Optical Express reviews

Optical Express reviews

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The best descision of my life bar none.

I've thought about having laser eye surgery for years, but never got the courage to go through with it.
It was the usual worries, irrational thoughts of going blind, or never being able to see properly. None of it made sense really, but glasses was all I've know since I was about 7.
Money was an issue of course.
One day, I just thought " to hell with it, I'm going for a consultation" .
And so I did.
I've never looked back. the consultation was excellent, told me all I needed to know, and more. they checked my eyes, and laid it all out on the table, what I needed, and how it would work, and how much I needed to pay.
I needn't have worried about the finances, the loan rates were very favourable.
The treatment was organised, and I didn't have to travel far. The whole process was over in a morning, they scanned my eyes, and treated them with genuine care.
The recovery period was short, and within months I had perfect vision.
Finally free of glasses!
All of it was worth it, I can now enjoy the rest of my life. No more eye tests, no more glasses and poor vision. I can see properly riding a motorbike now for the first time.
My dad was that impressed, he had it done as well, and he's 67! So no excuses there.
Just do it, you'll love the results.
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Unpleasant surgery but great results!

The surgery itself was much more unpleasant than expected, it was very scary and the surgery staff weren't much help. However, it was over very quickly...
I went home and had a nap, upon waking found that my vision was very clear, it was incredible. I had to wear shades all the time for a couple of weeks, and then outside only for a couple of months just because I found my eyes were very sensitive.
Almost a year has passed now and I still suffer from dry eyes, and have to use eye drops twice a day. The dryness has been reducing very slowly over time, so I am happy with the results.
I no longer need glasses, after wearing them constantly since I was a small child, and my vision is almost better than it was with glasses before!
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Worth it

I found the treatment quite traumatic but it's brilliant waking up and being able to see perfectly.
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I've got the eyes of a 16 year old!

I was so fed up! Everytime I wanted to read a book, a newspaper or the label on a jar in the supermarket, I had to get out my reading glasses. It got so they were always perched on the end of my nose. But a year a go I decided enough was enough and went ahead with interocular lenses. It was the best thing I ever did - almost as good as a face lift because it gave me back my youth!
The downside? Well I can see ALL my wrinkles now!
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Great!! It has changed my life (cheesy i know)

I was soooo nervous about going for laser eye treatment in leeds as your eyes are a big deal and you only get one set. I would say it was uncomfortable but not painfull in any way. The staff were great and i could have my follow up appointment back in york where i live the next day.not having to wear glasses or contact lenses is amazing!!! Would deffinately recommend to anyone, going on my experience :-)
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Life Changing Procedure

I had lens replacement surgery a year ago and it has changed my life - no more glasses or contact lenses to contend with and I'm able to see properly for the first time.
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Looking good!

Its been just over a year now since I had my treatment with Optical Express. Its been so successful that I'd quite forgotton I'd even had it done. I can scarcely relate now to the person who once needed contact lenses or glasses to function on a day to day basis. It amazes me that I put up with it for so long.

It was so simple, so easy and painless. The staff were so friendly and comforting. There are some things you pointlessly go through life wishing for, assuming its too troublesome or expensive to achieve. This isn't one of those things. No matter how squeamish you might be feeling about making the final decision, put your concerns aside. You are only going to feel a bit silly for having had such reservations once the treatment is complete.

Its quick.
It doesn't hurt
Its going to change your life.
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Supercalifragilisticexpialidocious

Perspective is a difficult thing to comprehend. It can be an intimidating, humbling, mind blowing thing. Roughly 5 months ago, I was so self conscious about wearing glasses that even if I had an eye infection I would still wear my contacts. That’s perspective–inducing! People go to extraordinary lengths for some things; Setna dissolved the pages of the Book of Thoth in water, believing that, drinking the brew, he would learn the ancient mysteries. Mine was risking the health of my eye sight for the sake of looks!

This will probably sound extremely cliche however I literally cannot remember wearing glasses/lenses, its completely changed my life. Optical express certainly wasn't the cheapest option out there however I had many friends who had used them before and highly recommended them. I did thorough research and found that they were one of the top places in Europe to get your surgery done. Given they had financing options, it was a no brainer for me.

The procedure itself was not painful at all. It was a weird feeling when they held your eye in place but there was no pain at all. The actual surgery itself took what felt like 4 mins and the total time was 2 hours (checks and what not). Don't be under any illusions that you get immediately perfect vision, it takes 3 weeks for your eye sight to settle but the next day after your surgery your eye sight is pretty good (fight the feeling to reach for your glasses). It's been a few months now post the surgery and I currently have 20:13 vision (which I'm told is the best vision you can get) . A friend did surgery as well after hearing my experience and he has no regrets too!

some salient points about the surgery

* 2 weeks you will not be able to wash your face, must you face cloth- worth it for life time of perfect vision

* 4 weeks of absolutely not touching the panda lines- same as above

* 3 weeks no gym- same as above

* 5 weeks no physical contact sport- same as above

* 4 weeks of sleeping with eye goggles

* If you get Lasik there is some stinging once the anesthetic wear's off, and you will sleep quite a lot the day of the surgery, but the next day the stinging will be completely gone and there is no pain at all.

* for a few weeks lights will seem brighter than they actually are so best to wear shades when outside.

* Make sure to go with a friend/family member to help you

All in all one of the best decisions in my life!
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My future is a lot brighter

I wanted laser treatment done for years but you hear all the horrible stories and it put me off, also my optician for years said no you cannot trust it....... but now I know he just wanted me to stay with him as he would have lost my business.
Well I had the laser treatment done in January this year and have not looked back and I promise if you have it done you will not look back either.
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Brilliant

I regret that I should have done it long time ago, instead of wearing glasses for 26years.
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I've never had such freedom before

Getting laser eye surgery was the best choice I've made in my life. I don't have to worry about glasses or contacts anymore. I can go swimming, surfing, snowboarding and cycling, while not worrying about fiddling with my contacts, or worry about them falling out.

It's also great to go out at night and not have to worry about contacts drying up.
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I didn’t have bad vision, I just wanted better!

When I was trying to decide if I should have laser eye surgery I struggled to find any reviews from people like me. I would wear glasses for driving (not a legal requirement), and I would sometimes wear them if I went to the cinema but that’s about it. Because I did not wear glasses often, when I did wear them I found them quite uncomfortable and didn’t like my appearance (even though currently they are quite fashionable).

When I was informed that I was eligible for laser eye surgery at a price much less than I expected I didn’t know whether to go ahead with it. I almost felt greedy because I didn’t have bad vision, I just wanted better! I went through with it and I can honestly say it has changed my life dramatically. I was very nervous before the procedure. I knew the possibility of something going wrong was minimal but that still played on my mind. The surgery itself took less than 5 minutes and was completely painless. Once the aesthetic wore off my eyes did feel a bit uncomfortable, as if they had been scratched, but this only lasted a few hours and I went home and slept it off. By night time on that same day I was watching TV and was already amazed by the improvement in my vision. During the next 24 hours my vision kept improving rapidly. Not only could I see things further away but I could see more colours and details in things. It was if my life had suddenly been turned into HD.

The support and aftercare I received from Optical Express was second to none. Everyone I met, from the receptionists, to the opticians, to the surgeon were all very polite and informative. I felt like I was in good hands start to finish. I had my surgery 10 months ago now and it has changed my life for the better. Even now, every time I get in my car I feel happy that I don’t need to put my glasses on and I am still amazed by simple things like being able to read the scores in the corner of the screen during a football match when at the pub. It has had a huge improvement on my sporting ability (squash, darts, golf) and I am more confident in myself.

I would 100% recommend this surgery to anyone considering it. Even if your vision isn’t that bad!
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I can now see my fiance in the morning - although not sure this is a good thing ;)

I would 100% recommend the treatment, 1 day of irritation is well worth the life improvement. It changes everything from waking up in the morning, watching a film late at night, swimming, travelling on a plane. But the bluewater store I would not recommend the waiting times there are rediculous, after being told i was 1st in line for the operation and being asked to come in even earlier i was made to wait 4 hours without food, leading to me nearly fainting after the surgery. Every follow up appointment the wait has been at least an hour and a half this is not really acceptable. But if you can look passed that then definately go for it :)
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Amazing, life changing, worth the money

My experience with Optical Express has been a great one. My life has changed for the better and I can lead a glasses and contact lense free life. I am young and felt my glasses held me back for exercising and socialising and I was quite conscious of wearing them. Now I forget I even once wore glasses. The team at Optical Express has always been helpful and approachable if I had any questions. The aftercare was great and I felt they took good care of me. I didnt find the treatment that painful, more uncomfortable and my eyes got a little dry afterwards but now I have no after effects. My eyes are as good as new and I havent once looked back.
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Streamline, easy and hassle free.

Having my eyes lasers is the best thing i have ever done......no more waking up in the morning not being able to see....no more scratchy contact lenses and no more having to take solutions and glasses evywhere you go.

I couldnt recommend the optical express experience more, in fact it was all so quick and easy that i didnt even have time to think about the process before it was complete and i could see properly for the first time ever. Even better i managed to have my eyes corrected so that i can now see better at night which has made driving so much better.

Definitley no regrets and everyone i have recommended optical express to hasnt come away dissapointed.
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Wish I'd done it years ago!

I am so proud of my 'new vision' and life is so simple now with no daily lenses, no glasses on all the flights I have to take for work and I can see the clock when I wake up!
I really wish I'd taken the plunge and researched it ages ago as the process was so easy and simple and payment is monthly and spread over four years so there is no financial strain either. I've recommend it to loads of friends. So far only one has had the procedure but I'll keep spreading the word!

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Following this investigation, it will either be deleted or returned to Trustpilot.

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Rip off merchants

I was sold laser surgery after a full consultation but on the day told I could not have the procedure I had paid for even though at the consultation it was clear I had a problem with one of my eyes. It was suggested I have a different procedure but I was not keen on this so asked for a refund. I was told all refunds are dealt with by head office and they will ring me which they did today only to advise me I am not entitled to a refund because I can have the other procedure, which I don't want.
I paid in full for my surgery which I £3000.00 and they have refused to give it back to me.
I have clearly been lead down the garden path.
Annie, Annabel and Zak Mo found this review useful
Optical Express

Reply from Optical Express

Hi,

Thanks for your comment. I'm disappointed to read about the issues that you have experienced and can only apologise for this. I have instructed a member of our team to contact you today to resolve this for you. If I can be of any further assistance, please do not hesitate to contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw
Head of Customer Care
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Review by confirmed purchaser

Brilliant, fast, efficient, professional and very friendly

I am really pleased I had my eyes done. I had been wearing glasses since I was 18 and hated the fact I could not enjoy swimming with my children or going out in the rain without having to continually clean my glasses. I can see really clearly now it has changed my life. I wish I had done it earlier.

Optical Express Details

About this company

Optical Express is the UK's leading eye care specialists, with locations nationwide staffed by professional opticians with access to all the latest technological developments.

We are the world's leading laser eye surgery specialist. Our surgeons have carried out over 1 million procedures worldwide, giving freedom from glasses and contact lenses.

Our fully trained opticians carry out thousands of comprehensive eye tests each week, providing patients with the ideal solution as well as identifying other optical issues such as cataracts.

Visit Optical Express

Contact information

Call us on: 0800 023 20 20
We live here: United Kingdom

Category

Optical Express is ranked 16 out of 21 in the category

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