I've been an Orange customer for just over a year now. I experienced so many issues with my BlackBerry handset and every time I needed to speak to them the guys in Handset support were really helpful. They had a new handset dispatched next day for me numerous times, must have cost them a fair amount but I could not fault them on their customer service.
Although you can probably get the deals cheaper elsewhere, Orange Wednesdays, iTunes Thursdays, Magic Numbers and their customer service are a great addition and help in making this network worth paying more for.
The only downside to the network, the reason they've only got 4 stars, is that pretty much every time you call you get the "We're very busy at the moment" and call wait times can sometimes be extremely long.
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