A company that doesn't really know what they are doing.....
Have been an Orange internet user since the freeserve days!
Spoke to Orange at the beginning of November to enquire about the prices of their new fibre packages. Couldn't get any decent deal so decided to stick to my current non-fibre package. Middle of December, noticed a message on my online account saying "an order was being processed". Phoned Orange around the end of December to enquire what this was, only to find out that they had started to process a fibre order from my call in November - even though I didn't want it. They admit a mistake, since the order hadn't been placed properly. Unfortunately I used this opportunity to enquire again about prices but, since still not a good deal, declined and was told the erroneous order would be cancelled.
Today, noticed a bill for over £100 on my account - phoned Orange, they are still progressing an Orange fibre order and have no record of my trying to cancel at the end of December! Have now had a "miss-sell" case raised (even though I wasn't actually miss-sold, since I didn't agree to go ahead!) and am waiting a call back from the miss-selling team, which I'm told could be around two weeks.
Everytime I call Orange, the automated message tells me that they are currently "extremely busy" and I "might have to wait a long time". How true....
This confirms everything I know about Orange. They are O.K when things are going well. If you need to contact them, you might experience problems.
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