Orange reviewed by

Stonehouse, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WENT DOWN HILL RAPIDLY!

Having been a satisfied customer of orange for many years, I moved my landline and broadband to them - big mistake!! To cut a long story short I was left with no phone or broadband for around 2 weeks while orange blamed BT for the problem stating the line was down before they took it over and doing very little to resolve the situation. I had various problems with routers resulting in endless calls to India, speaking to people who could barely speak the language never mind help with technical issues. When my phone contract was up moved to another provider but orange failed to cancel contract, eventually got it cleared up and told account was finally closed and charges sorted only to receive letter form debt collector several months later. Every time I phone orange they agree no money due but I still receive letters and phonecalls from debt collection agency. It is not possible to speak to anyone in a UK call centre and I have been going round in circles for 6 months now. Now landline contract is up I have moved to another provider and despite them having provided the new service for around 3 - 4 weeks orange continue to take direct debit. On contacting them I need to give them 14 days notice to cancel a line that they haven't been providing for the last few weeks. Today I receive an email from them confirming my request to cancel TV and On demand service (which Orange have never provided). On contacting the number they quote in the email I am advised that this number is no longer in service. Absolutely shocking service. AVOID!

Also staff refuse to give their surname which makes it very difficult to quote previous conversations of which I have had way to many!
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