I had a landline and broadband account with Orange and, when I moved house, arranged for a transfer to the new property. They transferred the landline on the day and said broadband would be 5 to 10 working days later. On the day I moved I rang them (1hr and 15 mins most of which was on hold) to make sure the broadband transfer was scheduled and told that it was; 10 days later no broadband. Rang again (1hr 30 mins and 5 different advisors) eventually I was told that there'd been an error and the broadband hadn't been flagged up for transfer so I'd have to wait another 5 to 10 working days. That was it, I told them I wanted to cancel and was eventually put through to the cancellations department where I was told I'd have to pay a £20 cancellation fee as I was still on contract whilst I didn't want to pay anything I agreed just so I could move on. 2 months later and I'm still getting billed and am told I must ring or write to them to cancel (email is unacceptable). No matter how many times I tell them I've already cancelled they just keep telling me I haven't. They really are a bunch of bullies. Never again! I’ve now got rid of my orange mobile account as well – couldn’t get any reception most of the time anyway.
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