Bad Network worst customer service among entire UK companies
I moved to new home few days ago and all of a sudden i can't find the network at home. I thought may be due to the area! But then my friend came to my home and he had O2 and got full network. Now I call Orange to rectify the problem and as there is no network in my home I went away from my home to call orange and at that time the outside temp was -1c, I did mentioned my situation to orange and the answer from them is hold on line I can check for you. Lady on other line took around 20 min to came back to me and she said right out network is fine and we can't do anything. I mentioned my wife also got orange and she had problem too. She is speechless and after talking to her manager she goes we can end your contract. I goes what the hell? I was with orange from last 5 years and is that what you treating to your customer. She said nothing she could do but the end of the contract and return back my handset. I was furious I asked her I paid so far money to cover my handset cost and for the service. so you can't take my handset back until you paying the money I paid you to cover the cost. She goes contact termination usually cost 180 pound but we offer you free. I said you want to end my contract I just asked you to rectify the network problem but because you can't do anything you offered the contract termination. She has no answer and she said I don't know what to say. I was very furious with her responses and I am leaving the orange as soon as I have new contract with other network.