Orange quite simply do not care! I won't go into the nature of my dispute with them but suffice to say their handling of it was appalling. Over 3 hours on the phone to them, left on hold for upto 20 minutes at a time, promises that a manager will call back and never did, an email address given that was under construction and could not deal with my concerns, customer services refusing to let me escalate and giving me false addresses to write to, advise to cancel my direct debit until problem sorted to be then threatened with service suspension and my credit rating being affected....these are some of the horrors I've had and why???? Because I chose to stay with them... Yes, that's right... Not leaving them, staying with them!!! This is how this company rewards loyalty. My advice, go to any other service provider. Orange customer care are awful.
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