try to charge you for things when they tell you they are free!!! sneaky company!!
I have been with orange for years, but in the last 6 months i have realised how sly they are, I called them to let them know my phone which I had only had for 4 months was faulty, they told me I would need a replacement at £60 charge, which I disputed they then said we will do for free as goodwill gesture, they send replacement which has same fault developed after 1 week, my next direct debit goes out with an extra 100 charge on it... I am told it was the fee for the replacement phone, so i have to battle for three months and numerous calls to get the issue sorted, I can't wait for my contract to end so I can tell them where to stick their Orange wednesdays!!!