I was with orange for all of 6 months before I started having problems. When I took my first contract out in 2012, I decided to get a second contract on my account which turned out to be the worst mistake I could have mad. Every single month I had extra charges an had to ring up to correct their mistakes!!! This went on April May June July and August last year.. By September they went 1 step further and cut my phone off when I was 250 miles from home on my own so could not contact anyone. When I contacted them yet again they cut me off because of the £16 which they over charged me 3 months previous which they has told me had been corrected. This occurred again in the October.. I then spoke to several different people to have both of the contracts cancelled.. The stress was too much it has taken a further 4 months, but they have now finally cancelled the contracts after me beginning legal proceedings.. Useless company I would not advise anyone to sing a contract with them
Had a problem with trying to get an iphone unlocked, bit rich, but communication not their strong point! Was passed about to so many reps and to cut a long story short they just sent an email to confirm that it just needed re-set from iTunes, why could they not just have told me that on phone, had to wait over a month for the info! Would be very reluctant to go back to orange, no uk call centre!
I have been a customer of orange for over 15 years. During this time i have had monthly bills of not less than £40 and sometimes £100, so i have been a good punter. Since orange merged with tmobile the signal quality has really gone down. And as it is the most expensive service i decided to switch to tesco mobile and save money and get a better service hopefully. Tesco is on O2 so i imagine it doesnt have the bad signal the orange has. Anyway to cut a log story short orange is refusing to provide me with a PAC code and is telling me i must go into an ee shop and make my request in person together with 2 forms of ID. This is unacceptable, i have been a customer for over 15 years and indeed still am paying my bill via direct debit so they have no excuse. When i have called them i am always asked "why do i want to switch" and also told that their security department has blocked me from leaving. No reason given and no way of talking to the "security department" because they refuse to put me through and refuse to provide me with their direct line. Indeed one idiot called CHRIS on ext 46165 told me the security dept has no number at all. I asked him so how do you speak to them? I must say EE is the absolute pits.