I have been a customer of orange for over 15 years.
During this time i have had monthly bills of not less than £40 and sometimes £100, so i have been a good punter.
Since orange merged with tmobile the signal quality has really gone down. And as it is the most expensive service i decided to switch to tesco mobile and save money and get a better service hopefully. Tesco is on O2 so i imagine it doesnt have the bad signal the orange has.
Anyway to cut a log story short orange is refusing to provide me with a PAC code and is telling me i must go into an ee shop and make my request in person together with 2 forms of ID.
This is unacceptable, i have been a customer for over 15 years and indeed still am paying my bill via direct debit so they have no excuse. When i have called them i am always asked "why do i want to switch" and also told that their security department has blocked me from leaving. No reason given and no way of talking to the "security department" because they refuse to put me through and refuse to provide me with their direct line. Indeed one idiot called CHRIS on ext 46165 told me the security dept has no number at all. I asked him so how do you speak to them?
I must say EE is the absolute pits.
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