Have never experiencd such helpful, obliging sale staff as i did with Claire. Even though it was the friday of a Bank holoiday weekend ,she still took time out to ring me here in Ireland to remedy my situation.Then to my abolute surprise the part i`d ordered on friday was delivered here on tuesday morning.
Honestly you would not get a company like Orca anywhere.both for product rage, price, and service.
All the big corporations could take a page out of their book. I wish them continued success and prosperity.
Considering my order was placed on the Tuesday evening, it literally took one day for the order to be processed and for me to receive it. Faultless service, great communication and, obviously, a very professional and conscientious companyI placed my order on Tuesday evening 12th March, was constantly updated as to the progress of my order on Wednesday 13th March and received my order on Thursday March 14th. First class service.
Althought their website advertised that Orca could supply memory modules for HP LaserJet 2200DN printer, unfortunately these were no longer available. I did get an email within a couple of days of the order telling me that this was the case, and they did try to find SIMMS of different capacity which I could use instead.
Would go back to Orca though because they tried to help...
I have a place in Spain that I regularly go to and needed a laptop to leave there (with airline having so many restrictions as to what you can take on board as hand luggage) to print boarding passes. My daughter had an old Fujitsu Amilo L7320 she did not use so I took that but with only half a meg of memory it was painfully slow
When I came back to UK decided to look for some more memory
Downloaded a scanner from another firm which I had previously used to upgrade my iMac but it failed to pinpoint exactly what memory I needed. Then downloaded the Orca scanner and up came the exact spec for my laptop and the memory suggestions
Ordered and received within a few days with excellent email updates on order progress. Will be fitting it when I go back to Spain next month
Well done Orca
I was significantly impressed with Orcas service. The easy way to find what was the best memory for my oldish PC with an easy guide scan . The 'if its not correct we will change/refund' was an added assurance plus the video that demonstrated how simple it was to fit.
Telephone conversations were honest and clear, not pushy. The dispatch, made a telephone order in the afternoon and received the items in the next mornings post.
Other suppliers should take a lesson from Orca. Thank you.
I have used Orca Logic several times and have always been extremely happy with their service and the products that they supply. I did have a problem with one memory module in the past but Orca could not have been more helpful in remedying the situation. I would never look anywhere else for my computer memory requirements.
ORCA have a downloadable program that scans your current RAM, then, on the website you can see and order the CORRECT RAM modules for your particular computer.
No having to go through user manuals or manufacturers websites (your computer has probably been discontinued anyway).
At ORCA you are done and dusted in a couple of minutes. You order what you want and it's with you in about 24 hours.
Oh, and experts can use ORCA as well. They don't mind.
I could not believe how quickly my order came through. Ordered on Friday lunchtime delivered to the North of England by Saturday post. Fantastic service. Would wholly recommend.
Delighted to review my service from Orca who gave a friendly and supportive service and Claire cared to not take my incorrect information at face value despite it being quoted from a handbook. Photographs I sent determined the book was wrong and I got the right upgraded RAM with a service and price that were good.
The process was simple even for a layman, the memory checker identified my machine and how much memory it had then offered the correct options for my upgrade. The delivery was superb and the memory worked first time upon installation.
I must say, using this company was the best decision I have made in years. At first I was reluctant to buy a memory chip on-line, but there was several points that changed my mind.
Firstly, the website analyses your computer and confirms what compatitble items parts can be purchased.
Secondly, you have the option of ordering on-line or calling the helpdesk which is not one of those 0845 numbers, so you don't pay excess phone fees.
Thirdly, you get confirmation of the progress of your delivery.
Fourth point, is that it turned up the next day as promised.
The most important point is that it works.
I will definately use them again and recommend them to friends!
I found that from my initial contact with Orca Logic Ltd until the conclusion of the transaction was first class and would have no problem in using the company again,or recommending them to friends.
I found the experience both refreshing and rewarding .The lady I had dealings with was knowledgable and professional and when confronted with a difficult decision dealt with it as though she was the CEO . Great to experience service so good when all around are only interested in how quickly they can remove money from your hands .I will definitely recommend Orca Logic Ltd to all who will listen.
Selecting the correct memory (RAM) type and size for updating a computer can be tricky if you're not an expert. Luckily, the service provided by Orca takes out the uncertainty and avoids costly mistakes. Their software probe identified precisely what was needed. An internet order placed with them was marked by extremely fast turnround, and the new, bigger RAM was plugged in and operating successfully within minutes of receipt.
It made an enormous difference to the computer speed.
A very effective service, and I have no hesitation in recommending them.
I have been so impressed by your service! Claire Jordan has been so helpful. I would not hesitate to recommend your company to anyone I know. It's such a pleasure to encounter a company who really value their customers. Thank you!
Delivery was later than expected and a free gift that was promised never materialised
Many thanks for your e-mail & scan details. Unfortunately I'm unable to offer you discounted pricing on these quantitities, however I could send you a free screwdriver set & disposable anti-static wrist strap with our compliments!
If you'd like to go ahead with your order, just please type
'free s/d & a/s as discussed with Claire'
I ordered some replacement memory for my HP dv5244eu laptop.
The memory arrived very quickly (2 days later). Unfortunately the memory was not the correct type. I received DDR2 instead of DDR. My dv5244 laptop has 2 configurations of memory but there is no indication of that from the model. I spoke to Claire who agreed to refund my Paypal payment. This was done on receipt of the memory that I sent back. Orca has excellent customer service and I hope to do business with them in the future.
Orcalogic always delivers on time and their memory always works, unlike some others. Their memory chooser also is an excellent tool, which finds the correct SODIMM's in seconds.
I always use orca.co.uk. The memory finder tool on their website is really useful and always ensures you are buying the right memory.
During my last order, there was a problem with the payment authorization. I called them and the issue was resolved i meditatively and my order shipped the same day and I received it the next.
They have in stock almost everything. When I placed my order I received my tracking number only 1 hour after and after 2 days the mailman was ringing at my door with my order. I was amaze!!!! I give a 5 star to this store!”
I've used Orca Logic before when upgrading PC memory and would recommend them. From finding out the upgrade options using their software to installing the memory, it's all worked fine. Highly recommended.
As a complete novice I was trying, after advice from friends, to update my RAM. I phoned Orca for help and the lady talked me through what I needed ( she did'nt try to sell me more than I required, I now know I have a 32 bit system???) and how to install them. I was most impressed by her knowledge and helpfulness. I wish other companies were as efficient.
Thanks I have no hesitation in recommending you to my friends.
very fast sevice, delivered very fast, trailer of how to fit was perfect item works great and a reasonable price as well,,
what more can I say would definately use this company again if I needed more memory
My dealing with Orca is one of my best online experiences. Orca is fast and clear in their service and delivery is always on time.
Support is personal and direct and when I have had complications resulting from my own issues Orca have sorted me out without question . Max rating from me!
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