Reply from Orca Logic Ltd
[REPLY]
- Reviews (1,981)
- Dr Edward Blandford
- 1 Review
Good service
Overall quite happy although the anti-static wrist strap I paid for wasn't in the package so had to install the part without it, which is a bit annoying.
Reply from www.orcalogic.co.uk
Thanks for your review, and apologies that you didn't receive your wrist-strap. As you've already completed your installation, we will refund this amount back to your card.
Apologies again!
Kind regards,
Orca Logic
- Richard Sullivan
- 1 Review
Great service and willingness to resolve problems
I ordered two 1GB memory modules to upgrade an old Dell Dimension computer used by my son. These arrived extremely quickly.
Unfortunately, whilst the new memory worked fine on its own, the intention had been to leave the existing memory in the computer as well, but it wouldn't work together, giving various error messages.
The existing memory modules were 512MB, but running at a lower speed (533 MHz as apposed to 667MHz of the 1GB modules). Orca advised that there were not usually compatibility issues between the two types of memory, but reviewed the list of error messages and offered to send a further 1GB module to see if that would work, as the results showed that we couldn't get more than 2GB working at the same time and they thought it might be a motherboard issue.
On receipt of the additional memory module, we found that it worked fine with the other two new modules, meaning that the issue was compatibility with our existing memory. Orca apologised and offered to refund the order in full or to sell the additional module to us at a discounted price.
Whilst we decided to stick to the 2GB setup in the end, taking out the two existing modules, I was impressed with the way Orca dealt with the problems we were having, being helpful throughout the process and providing options for us to consider once we knew what would and wouldn't work.
I will definitely buy with confidence from them again in the future.
- NOEL WILSON
- 1 Review
Allways easy to deal with.
I have used orca three times in the past,The recent order has been excelent,i recieved emails from orca informing me of when my order will arrive.The packeging
was very good.
The web site is easy to follow when finding out what i am looking for.or if need to speak to someone they are helpful.
N.Wilson
- Martin Cove
- 1 Review
Very Fast response; correct goods arrived next day.
Good web site with memory identification tool.
Order made late one day. Correct goods arrived before noon next day.
What more do you need from an e-retailer?
-
- David Fooks
- 1 Review
Excellent service even when things don't go according to plan.
I ordered two DDR3 memory boards which arrived within 24 hours on free delivery.
They should have been DDR2 and Orca agreed to take them back for full credit even though the seal had been broken.
The phone call to discuss this was with someone who was both knowledgeable and helpful.
I will use Orca again in the future.
-
- Will Campbell
- Telford, GB
- 1 Review
Excellent Quality Of Service & Communication!
Even though there was a misunderstanding in the order i placed, customer service has gladly helped resolve the problem promptly and smoothly! I am a happy customer and this level of customer satisfaction has driven me to be buying items from Orca in the future!
A well recommended company to purchase from. They are fast dispatchers, quality of goods are in primo condition and from my experience, customer service are also excellent!
A++++++ Service!
Thanks!
- Alex Mckenna
- 1 Review
If its computer speed you need orca will do you a deed
Right on time. lovely to do business with, everything worked out perfectly
- David Alexander
- 1 Review
Very good service.
The service provided was very good. Items delivered promptly. No problems at all.
- Mr C T Reeves
- 1 Review
First Class Service
Brilliant service, detected required item accurately and quickly.
First class, will use again in the future.
- john j a durrant
- 1 Review
Rammed in and working,
Ordered online new yrs and arrived 2 days later, speedy dispatch, took less than 10mins to install, and to date seems to have made note book a lot quicker,
- Mr W.G.Wilson
- 1 Review
A whale of a service
`I have a probpem with RAM on my computer` I said
`Have you tried ORCA?` I was asked `Tell them the make and model of your computer and the trouble you are having and they will do the rest`
So I did and they did and I got what I wanted no fuss no bother. The paret arrived on time along with instructions. I followed the instructions and hey presto my computer is tickety boo. Thanks ORCA
- Mr Alexander Henderson
- 1 Review
Original Rapid Careful Attenation to detail ORCA
I live in the north east of scotland and ORCA delivered exactly as was prescribed.
I had no problems with ordering the product or how it was delivered,for this time of
year bloody marvellous. Credit to all who took part!!
- DAVID LEE
- 1 Review
five star service
YOu couldn't wish for better service, I rate them 10 out of 10
- Colin Moore
- 1 Review
Right memory - first time - no hassle.
Excellent service, full transparency throughout the transaction. The Scan Tool made choosing the correct memory for my HP Mini both accurate and simple. I would recommend Orca Logic to everyone as a very professional, profficient and cost competitive supplier. Delivery was as promised even though it was over the New Year.
- Su Floyd
- 2 Reviews
If only I could upgrade my own memory as easily and cheaply :)
First-class system for identifying what memory to order, blisteringly fast delivery, good prices - what's not to like?
- Alan Stepney
- 1 Review
First Rate
I tried to buy some memory of the wrong type! The error of my ways was pointed out and the correct product was identified ( all within 1 hour!).
In the end I decided against upgrading and did not purchase anything but the service received was absolutely superb. Should I need memory in the future there is only one Company I will contact!
-
- Nigel OToole
- Little Sutton, GB
- 1 Review
A name you can trust
A thoroughly trusted website, very reasonsble price`s, an excellent system that checks exactly what you need, great communication on order`s keep you in the loop at all time`s.
Would highly recomend you give this site your full attention................
- Nick Adams
- 1 Review
brilliant, always deliver
two things - easy to use and deliver on time
- Keith
- 2 Reviews
Very pleased all-round with the transaction.
Very pleased with my purchase. Staff very helpful. Item arrived exactly in stated time. Have used this company before and won't hesitate from using it again,
- Alastair Donnelly
- 2 Reviews
Fast, reliable, and always the best prices
As business owner in charge if IT I always order memory from Orca Logic. I use the memory scan tool to tell me what to buy and then make my choice from the wide range offered. Delivery is always fast (although I would quite like a guaranteed next day service) and the prices are always good. The only time I had a problem (many years ago) with the memory delivered it was replaced without hesitation. Superb service and in my opinion the best place to order memory on the net.
- Brian Bishop
- 1 Review
Top notch memory supplier
I've been using Orca Logic for several years. Whenever I need specific memory for a PC or laptop I buy it here. Not only do they stock reliable brands, but it's really easy to find the correct memory and the prices are good too. Delivery is always fast and I've always had a good purchasing experience. You can't go wrong with this company.
- Jeff Butler
- 1 Review
- Mr D G Carswell
- 1 Review
excellent response
great web site so could be certain I was ordering correct memory for computer and prompt delivery
- J P Tyler
- 1 Review
Always excellent service
I have used Orca Logic for several years, and they have always delivered. This is one of the very few websites that I am totally happy with.
- John Holland
- 1 Review
First Class Product, Speedy Service
My laptop was starting to get a bit slow so I decided to increase the memory from 8 to 16 Gb. A coleague recomended Orca Logic. Their website was really easy to use, it new my computer and found the memory I needed. The price was amazing, a fraction of what the option price was when the laptop was new. I ordered it straight away and it arrived within a couple of days. The instructions online made it a breeze to fit the chips and now it flies.
- Rex Charles Farrington
- 1 Review
You DO what you say you will do. Great Service.
Dear Sirs.
Your look up tables were extensive and very simple to follow.
Order placement was easy, as was the payment system.
You kept me informed as to where my order was each step of the way.
And even at this time of year when the postal system is overloaded you delivered within the promised timescale.
I will be back for more. Thanks.
Mr RCF
- Greg
- Gloucester, GB
- 2 Reviews
Simply the best.
Superb company. Unrivalled customer service. Their memory scanner really takes the effort and worry out of selecting the correct module. Very highly recommended!
- John B
- 2 Reviews
Delivered quicker than I was expecting
I was kept well informed throughout the order process. Although I ordered in the evening, it was delivered in good condition just 2 days later.
- Peter Smart
- 1 Review
I've called off the search...
I found this organisation to be so helpful right from the outset with a web-based system to check existing memory and recommend replacements or upgrades. But once you actually engage with the people they are bending over backwards to help and provide what you need with no sales pressure, just pure unadulterated customer service. They are now first call when I need memory sticks or RAM. Totally professional and good value for money. Use them!
- Keith Jacobs
- 1 Review
Service and Price that is worthy of Memory
Purchasing the right memory for your system is simple from Orcalogic. You can easily select the right memory, using the drop down selection, or automatically scan your system both of which will quickly show the correct memory. Select your purchase, complete the order and payment process and sit back, keeping an eye on your email for messages updating your orders process. Dispatch and delivery, via Royal Mail, is also very efficient, I usually receive my order the following day.
- Anon
- 1 Review
Always great service and fast delivery.
Always great service and fast delivery.
- B. Brady.
- 1 Review
The Service from Orca-A Real Corker
My computer was running slow. I needed to increase the RAM. I found Orca on the internet and their service scanned my computer, told me what Ram I had and what products to purchase to increase it. I purchased the ram cards at a competative price and received them within 48 hours. I immediatly installed the cards, which was easy because Orca have a short and easily understood video clip on their website, and computer now running sweet with much increased speed. I was very impressed with the service and products that Orca supplied and they will be my first port of call for any further componants that I might need. A first class supplier.
- Audrey Dixon
- 1 Review
Always reliable
I've purchased odd bits of additional memory over the last few years and I've never been disappointed.
Having a memory finder is the best thing about Orca as it saves trawling through lots of useless system information.
My laptop is 10 years old and the addition of 1GB of memory has improved the performance 10 fold, and probably extended it's life another couple of years.
- Lodge
- 1 Review
good product, delivery not as quick as it could be
a bit surprised that adding a 2 Gb board didn't give me the full 2 Gb but thats life
Reply from www.orcalogic.co.uk
Many thanks for taking the time to post a review. If you'd be kind enough to e-mail us on sales@orcalogic.co.uk with your order number we can look into your order & see whether we can help resolve your issue.
Look forward to hearing from you shortly.
Many thanks, kind regards,
Orca Logic
- Keith Taylor
- 1 Review
Fantastic Service
The Transcend SDHC class C 16gb card I just purchased is really good value for money. I opted for the free delivery and it arrived the day after ordering it.I will certainly use Orca again in the future and would recommend them to anyone
- andrew davidson
- 1 Review
From scanning my pc to details of ram insertion on the memory slots ..Orca had it covered
I used the (scan my pc ) from orca ...The results give me original and generic memory choices with advice and prices.....purchase was very easy ..Memory arrived quicker than a mouse out of a cat factory...read the instructions ..installed the memory stick..switched on the PC.....Perfect 1Gb ram upgraded to 2Gb.....Ps ...No worries about ...Have I bought the right type of Memory stick....Thanks
- Paul
- 1 Review
Have used orca several times for memory. Spot on diagnosis and fast delivery. Great products every time.
The diagnosis tool downloaded from the site works perfectly very time. Memory from orca is great value and it gets delivered rapidly every time I have used them. I am always happy to go back and to recommend to anyone I know
- Peter Mansi
- 1 Review
Excellent telephone advice and support
Orca Logic know their product and give excellent advice. Very professional on the phone. I completely recommend them.
- Martin Glossop
- 1 Review
Fantastic service, quick delivery and informative website to help choose the correct product
Great website made it easy to selct the correct product for my PC. Delivery was very quick. Excellent service!
- L Carden
- 1 Review
Fantastic
I am over the moon with the service I had from Orca Logic. Their scanner helped me work out exactly what extra memory I needed for my computer and my delivery arrived very promptly within 48 hours. Everything works well and my computer has a new lease of life! I'd definitely shop with them again.
www.orcalogic.co.uk Details
About this company
The UK’s leading supplier of Memory Upgrades for computers, laptops/netbooks and servers, supplying the highest-quality products at competitive prices and providing first-class customer service. Our Memory Finder or our unique Orca Memory Scanner will ensure the correct memory is purchased first time! Lifetime warranty on all memory, free returns, free support, rapid response via email, live-chat or Freephone to all pre and post enquiries. Orca - high-quality memory upgrades with excellent customer service.
Visit Orca Logic Ltd
Contact information
RH4 2JU Dorking
United Kingdom
Category
Orca Logic Ltd is ranked 2 out of 276 in the category Computer
Orca Logic Ltd is ranked 2 out of 11 in the category Drives & Storage
Orca Logic Ltd is ranked 3 out of 402 in the category Electronics
Orca Logic Ltd is ranked 2 out of 82 in the category Categories Computer Hardware
