Order-point.biz reviews

Order-point.biz reviews

Good
7.6
from 0 - 10
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7 Trustpilot review(s)
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Reliable company

I would recommend this company for their reliable delivery service and competitively priced products.
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Review by confirmed purchaser

outstanding

We received our lamps in good time and we certainly do business again in the forseable future.
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Review by confirmed purchaser

Unreliable delivery so wouldn't use again.

I stayed in a whole day for a delivery that did not appear. When querying it at the end of the day, I was told that the courier did not have the full address (he did!) and so delivery would have to be the following day. When trying to get an agreement to limit the delivery time to a specific slot to save me having to be at home again for a whole day, I was told that couldn't be done. I asked for the parcel to be left at an agreed spot and told couldn't do, a signature is essential. When suggesting the courier call in advance to give notice of delivery was told couldn't do that either. On the day, the courier DID phone in advance, so clearly that was an option. Only use this company if you are prepared to be available for a whole day and make sure the courier has the address (which the company clearly don't always pass on propery.)
order-point.biz

Reply from order-point.biz

This whole issue is more to do with CityLink the courier (who work on 9am-6.30pm timeslots) than with Order-Point.biz per se, it is beyond our control whether the driver can find an address or not. We found the address on GoogleMaps using exactly the same details.

The issue regarding calling prior to delivery was because CityLink cannot guarantee that a driver will have a phone to call from, so as a general statement, they say they can't provide calls prior to a delivery. In this case, the driver could call and apparently did so.

We appreciate this may be an inconvenience, but we will continue to ask for signatures so that we have a Proof Of Delivery (POD) receipt.

Thanks for the feedback, it's unfortunate you had such a bad experience and our directors have been made aware of your experience. Should you decide to use us again, please call beforehand on our freephone number (0800 61 AGLOW) and we'll give you a 20% discount coupon by way of an apology.
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Review by confirmed purchaser

your better than the a team

first class team will deal with you again when the time comes.thanks for a great deal.(reg)
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Review by confirmed purchaser

Good value excellent service would recommend

I found the website by chance and as there wasn't a postal address I was a bit worried about giving credit card details so with some research found a phone number and spoke to some one who reassured me it was a genuine Internet business he was also very helpful regarding what I was ordering and checked to make sure there was enough stock .I ordered and was expecting to receive In 5 days fact received order next day .
The item was very good value also with the quick despatch I can recommend this company and will certainly order from them in the future
order-point.biz

Reply from order-point.biz

In light of this conversation, we updated our "Contact Us" page to include our complete company registration details, the various operational addresses and telephone numbers etc.

http://www.order-point.biz/contact-us.html

Thanks for the positive feedback.
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Review by confirmed purchaser

Still waiting!

Ordered on the 15th June, not arrived yet. Not up to Amazon's delivery standards. No ongoing communication regarding order/delivery progress.
order-point.biz

Reply from order-point.biz

We believe this review may be confused with another order Mr Bushell made around that time BUT NOT WITH US.

The order we received from Mr Bushell (directly from our website - not via Amazon) on Wed 06/06/2012 13:14 was confirmed dispatched by our warehouse on Wed 06/06/2012 16:35 (03:15 turnaround).
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Review by confirmed purchaser

good

Was happy with first order

order-point.biz Details

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