Otel.com reviews

Otel.com reviews

Good
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About

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Review by confirmed purchaser

site correct mais pas tres convivial

bon tarif, mais pas une tres bonne ergonomie du site
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efficient service

i received kind, efficient, and fast service!
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Review by confirmed purchaser

reliable

use it for years with no problem.
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Review by confirmed purchaser

I like this convenient site for travelers

I use OTEL.COM services since 2009. Sometimes I get to book a hotel with a big discount using OTEL.COM. Also, this company has a nice bonus system, which I use always. During our cooperation OTEL.COM has never failed me.
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cheap price

This website offered me a lot of cheap hotels and it is easy to use. We booked our room with the cheapest price of all the websites. Our stay is next week, we hope it will be good, too.
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Review by confirmed purchaser

a very trustworthy company

this company is a very good trustworthy one i never experienced any problem with otel.com the prices were always competitive although recently i have noticed that there are some other sites where the prices are less.
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Review by confirmed purchaser

the online booking system need urgent develop in both internet and mobile application

It has been finding very attractive offer with otel.com but when it came to finalize my booking always having difficult to complete i believe the software need to develop, as also not possible to do booking with tour system unless more than three days of travel. not like booking.com i can do it in my way to hotel !

further more the mobile application is useless .
Otel.com

Reply from Otel.com

Dear Mr. Ibrahim Alibrahim,

Thank you for your valuable feedback.

At otel.com, we always take pride in ensuring our customer’s satisfaction.

As a testament to our strive for perfection, we have been taking steps to provide you a better service and interface.

We deeply value our relationship with our customers and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Best Regards,

Oguz Hasanusta

Social Media & Complaint Management Specialist
otel.com
oguz.hasanusta@metglobal.com
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Review by confirmed purchaser

Nice hotel

Very nice hotel, everything is fine.
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WORST HOTEL BOOKING EXPERIENCE

THIS IS TO EXPRESS MY DISAPPOINTED WITH YOUR SITE. OTEL.COM. FIRST TIME I HAVE BOOKED AND VERY DISAPPOINTED. ON APRIL 12TH I BOOKED Nikolskaya Kempinski Moscow Hotel FROM 02-12 MAY AND MY CREDIT CARD WAS DEBITED INSTANTLY. NOW MORE THAN 24HOURS LATER I HAVE STILL NOT RECEIVED CONFIRMATION NUMBER OR INVOICE. I THINK YOU ARE FRAUD SITE AND WILL BE TELLING MY BANK ABOUT THIS IF I DON'T RECEIVE CONFIRMATION FOR HOTEL.
READ OTHER COMPLAINTS ON http://otel-com-reviews.measuredup.com/Complaint-otel.com-consumer-complaint-70297 …
DISGUESTED CUSTOMER ZUHAIR
Otel.com

Reply from Otel.com

Dear Zuhair,

Could you please provide us your process id to make us take immediate action? If you do not have any process id, could you please send your phone number to oguz.hasanusta@metglobal.com and we will contact you immediately.

Best Regards,

Oguz Hasanusta
otel.com
oguz.hasanusta@metglobal.com
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Review by confirmed purchaser

Booking an experience

This company provides excellent service and professional back up when things don't go to plan .Cancellation is made easy and can be a last minute decision. The web site could be made easier to use particularly when trying to identify a specific hiotel.
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Review by confirmed purchaser

good prices

Have used this company several times & the ability to pay good prices for good hotels is a sure way of customers returning to use the website. A happy customer
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Review by confirmed purchaser

It is good when looking for accommodation.

I have booked a few places using Otel.com and they have been very satisfactory.
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Review by confirmed purchaser

Get a hotel.. almost anywhere

You can find hotel-rooms often to a very competitive price via this site. Sure it can be a little tricky first time (to get the discount) and the amount of choices isn't always so big, but otherwise I haven't encounter any problems the three four times I've been booking here so far.
In fact they helped me get back money from a hotel which refused me to stay due to late check in, that was more than I expected, very positive!
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Review by confirmed purchaser

Lots of hotel choices at reasonable rates

We book many hotels online and deem otel.com to be one of the best booking sites. The site offers a full range of choices, and many of the offered rates are the lowest available. Amendments and cancellations are handled efficiently and promptly. No complaints whatsoever.
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Review by confirmed purchaser

Have no reservations in using Otel.com.

As always booking with Otel.com gives you the assurance of every detail being hassle free and going like clockwork. Just what you need after a long international flight.
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Review by confirmed purchaser

Good

Easy and fast!
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Review by confirmed purchaser

So simple to find and book a great hotel

If you're looking to find a great hotel for a great price then look no further. Easy to navigate website, great description, great hotels and very reasonable prices.
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Review by confirmed purchaser

something went wrong with my booking

Very good prices. Unfortunately my last booking went wrong. I asked for a single room and I found out later that I was booked in a double room and it was not possible to change. Partially my misstake. I should have looked more carefully. I have earlier booked through Otel.com without any problems. Probably that was the reason for not double checking. I still do not know what went wrong.
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Review by confirmed purchaser

Excellent

This is fourth time we have booked with otel and been excellent every time.
Will be booking with you for our next trip.
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Review by confirmed purchaser

Very good would go again no hesitation

Staff polite and helpful,hotel and grounds very clean, warm pool and separate pool for kids,food was buffet but excellent and varied,rooms very good no conplaints here if only they had free wifi for guests this is( 2014) you can get wifi nextdoor in the pubs if you buy a pint but would be nice even if only in the lobby,kids club and aqua aerobics every day.

Otel.com Details

About this company

Otel.com - Book the perfect stay, pay the lowest price! Guaranteed cheap prices for discount hotel reservation for any hotel budget.

Visit Otel.com

Contact information

Call us on: +90 (212) 315-1491
We live here: Ergenekon Mah. Cumhuriyet Caddesi No:173 Harbiye 34373 İstanbul -Türkiye
istanbul
Turkey

Category

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