I use OTEL.COM services since 2009. Sometimes I get to book a hotel with a big discount using OTEL.COM. Also, this company has a nice bonus system, which I use always. During our cooperation OTEL.COM has never failed me.
this company is a very good trustworthy one i never experienced any problem with otel.com the prices were always competitive although recently i have noticed that there are some other sites where the prices are less.
It has been finding very attractive offer with otel.com but when it came to finalize my booking always having difficult to complete i believe the software need to develop, as also not possible to do booking with tour system unless more than three days of travel. not like booking.com i can do it in my way to hotel !
THIS IS TO EXPRESS MY DISAPPOINTED WITH YOUR SITE. OTEL.COM. FIRST TIME I HAVE BOOKED AND VERY DISAPPOINTED. ON APRIL 12TH I BOOKED Nikolskaya Kempinski Moscow Hotel FROM 02-12 MAY AND MY CREDIT CARD WAS DEBITED INSTANTLY. NOW MORE THAN 24HOURS LATER I HAVE STILL NOT RECEIVED CONFIRMATION NUMBER OR INVOICE. I THINK YOU ARE FRAUD SITE AND WILL BE TELLING MY BANK ABOUT THIS IF I DON'T RECEIVE CONFIRMATION FOR HOTEL. READ OTHER COMPLAINTS ON http://otel-com-reviews.measuredup.com/Complaint-otel.com-consumer-complaint-70297 … DISGUESTED CUSTOMER ZUHAIR
This company provides excellent service and professional back up when things don't go to plan .Cancellation is made easy and can be a last minute decision. The web site could be made easier to use particularly when trying to identify a specific hiotel.
You can find hotel-rooms often to a very competitive price via this site. Sure it can be a little tricky first time (to get the discount) and the amount of choices isn't always so big, but otherwise I haven't encounter any problems the three four times I've been booking here so far. In fact they helped me get back money from a hotel which refused me to stay due to late check in, that was more than I expected, very positive!
We book many hotels online and deem otel.com to be one of the best booking sites. The site offers a full range of choices, and many of the offered rates are the lowest available. Amendments and cancellations are handled efficiently and promptly. No complaints whatsoever.
Very good prices. Unfortunately my last booking went wrong. I asked for a single room and I found out later that I was booked in a double room and it was not possible to change. Partially my misstake. I should have looked more carefully. I have earlier booked through Otel.com without any problems. Probably that was the reason for not double checking. I still do not know what went wrong.
Staff polite and helpful,hotel and grounds very clean, warm pool and separate pool for kids,food was buffet but excellent and varied,rooms very good no conplaints here if only they had free wifi for guests this is( 2014) you can get wifi nextdoor in the pubs if you buy a pint but would be nice even if only in the lobby,kids club and aqua aerobics every day.