I was really pleased to be able to place an order three pairs of my favourite socks which are hard to find. i was less pleased to hear the there was actually only one pair in stock although this was not displayed at the time of ordering. I was really pleased when the company suggested an alternative that would be just as good - so i ordered two more pairs of the kind they mentioned. I was less pleased when it turned out they had no stock of that either. Surely it can't be impossible to update the website with current stock level - or at least to check before accepting an order and payment for something the company doesn't have. Of course, I got my money refunded in full and they were very apologetic - but I would rather have them keep my money and make sure they can supply the goods I need.
As I said above, it all went well.
One tiny thing I think could be improved (but i'm nit-picking!) Is that it would be niceif the order confirmation email and Delivery page on the web site had a line saying "We will email you again when your order is dispatched', so you're not left wondering.
But in short: Very happy, would use again and recommend to a friend.
I used Outdoor GB for the first time about a year ago with an initial purchase to check out how good they were. I wasn't disappointed, I got the stuff I wanted at a great price and the service was top notch. They're now right up there when I need outdoor gear and always one of my first points of call
Greater Manchester Bushcraft Group UK
Used Outdoor GB as they had the most competitive price I could find for Sealskinz Ultra Grip Gloves. The posting charges were reasonable and product arrived 5-6 days after placing order (which is acceptable but if wanting an item sooner I would recommend paying a higher delivery charge). Their communication was great and I would definately recommend/consider using again.
3 days from order and I received my Fitbit Flex in Denmark. That's some fast delivery.
The product however wasn't what I'd expected. Send an email to outdoorgb and asked if I could get a refund. With the mail I got there was an attachment with the refund data.
Send it back last Friday here from Denmark and received all the money back today.
That's only five days until I got the refund.
Thanks for a great support :-)
Dave Mallon found this review useful
great service , can not fault them
I used their website and made my purchase - the prices are competitive delivery costs reasonable and the product when it arrived promptly very good quality.
I will use this company again and recommend it to anyone who wishes to be given excellent service
We wanted to buy a sailing watch (Optimum Time Sailing Watch OS315) for our son. The cheapest one turned out to be one from Extreme GB. We placed the order on Sunday evening and on Wednesday morning it already arrived at our home in Belgium. The watch arrived well packaged after emails updating us on the status of the order. We are very happy with our purchase and would certainly order with Extreme GB again.
I found this company by searching on the internet for a particular rucksack that I wanted to buy but at a competitive price. The search engine brought up this company and they offered the best price for the product I wanted.
The checkout process was quick and easy and the website was very easy to navigate.
The package arrived within a few days, after emails from the company updating me on the status of my order. It came well packaged and I am extremely happy with my purchase especially knowing I have saved a few quid by shopping around and buying from this website. Although this website is competitively price, they still provide excellent customer service and sell good quality products.
Although I had never heard of this company before, I would definately buy from them again and would recommend this company to anyone.
Monday ordered and delivered today at 11.30 am at home. The delivered product were entirely consistent with the article I ordered and that in itself is an important element. The packaging was ok. Later I'll write you a review about the quality. Thanks for the correct service. I hope to shop with you in the future more
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