Coms issues but sorted in the end
I emailed 4 times to change my delivery address - no response. So not happy but it turns out they had replied quite promptly but the email had not arrived. No idea why but it definitely didn't. Had a call after a further email from a staff member who told me they had replied but she seemed quite annoyed with me - not really discernible but the tone was not conciliatory. But, the goods arrived, they were well priced, and aside from a coms issue at the start as outlined above I'd definitely use again and recommend. So 4 out of 5 as I sensed the staff member who rang me was not happy I'd complained but I did so for genuine reasons and I did detect a slightly 'robust' tone which really was not necessary as I didn't know they had responded promptly.