Faulty gloves very hard to return. 1 month wait for money
I purchased some Sealskinz water proof gloves. On my first use of these gloves it became apparent that one hand was not at all waterproof.
Outdoor GB did not refund or replace this product in good time. In fact I had to wait almost a month whilst they sent the clearly faulty product to Sealskinz. This is not what I expect from a retailer. Unacceptable and very frustrating to have my money held like this. Totally out of sync with other retailers.
"We have receievd your sealskinz gloves today and are sending them out to sealskinz for a waranty assessement. Unfortunately we are unable to do the assessement ourselves and as soon as we hear from sealskinz we will let you know."
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