I ordered a Uvex X Ride Motion ski Helmet a week before my ski holiday to Austria (16th March). I took collection of the helmet the day before flying out and found the slide control for the vent to be very loose. When I contacted the company to explain this I was told, "Yes they are quite loose on that model." I had no time to exchange it prior to travel. Upon arrival in Austria I took the helmet to a local Uvex retailer who confirmed it was faulty and should be returned. I therefore couldn't wear it and hired a helmet for the week. Upon coming home I returned my unworn purchase, complete with labels to OutdoorGB as they'd told me there were no more available.
Today I telephoned the company enquiring about my refund and was told that the helmet was away for testing. I mentioned about a possible exchange but was again told there are no more available in my size. Just searched their website and there they are available to order !!! I'll be ordering a replacement but, not from OutdoorGB.
You'd think that in the spirit of 'customer relations' a retailer would at least have offered to reimburse me the cost of my helmet hire and try to put right the issue.........No chance !!
"Arse and Elbow" come to mind ........!!!
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