I was really pleased to be able to place an order three pairs of my favourite socks which are hard to find. i was less pleased to hear the there was actually only one pair in stock although this was not displayed at the time of ordering. I was really pleased when the company suggested an alternative that would be just as good - so i ordered two more pairs of the kind they mentioned. I was less pleased when it turned out they had no stock of that either. Surely it can't be impossible to update the website with current stock level - or at least to check before accepting an order and payment for something the company doesn't have. Of course, I got my money refunded in full and they were very apologetic - but I would rather have them keep my money and make sure they can supply the goods I need.
One tiny thing I think could be improved (but i'm nit-picking!) Is that it would be niceif the order confirmation email and Delivery page on the web site had a line saying "We will email you again when your order is dispatched', so you're not left wondering.
But in short: Very happy, would use again and recommend to a friend.
I used Outdoor GB for the first time about a year ago with an initial purchase to check out how good they were. I wasn't disappointed, I got the stuff I wanted at a great price and the service was top notch. They're now right up there when I need outdoor gear and always one of my first points of call
Used Outdoor GB as they had the most competitive price I could find for Sealskinz Ultra Grip Gloves. The posting charges were reasonable and product arrived 5-6 days after placing order (which is acceptable but if wanting an item sooner I would recommend paying a higher delivery charge). Their communication was great and I would definately recommend/consider using again.
Very helpful staff when I phoned to enquire about delivery for two Jetboil stoves. Arrived the next day. Fantastic service, great prices. What more can you want? Would definitely use this company again.
I used their website and made my purchase - the prices are competitive delivery costs reasonable and the product when it arrived promptly very good quality. I will use this company again and recommend it to anyone who wishes to be given excellent service