My goods were despatched 20 minutes after I placed the order!! All communication with outdoorgb was superb, starting with a very helpful and friendly telephone conversation regarding jacket sizes, right through to a final email to check that I had received my order. Thoroughly recommended.
Do not use this company if you want your purchase quickly. They will take your money very quickly but the item won't be in stock. They we will then send you a couple of emails to explain there distributor has let them down. Then you will hear nothing. You will probably then get in touch with them and they will offer you an item you didn't order as a replacement. You will probably then email them, decline there pointless offer, complain and cancel your order. They will cancel your order and recredit your card. Do not expect an apology.
I was really pleased to be able to place an order three pairs of my favourite socks which are hard to find. i was less pleased to hear the there was actually only one pair in stock although this was not displayed at the time of ordering. I was really pleased when the company suggested an alternative that would be just as good - so i ordered two more pairs of the kind they mentioned. I was less pleased when it turned out they had no stock of that either. Surely it can't be impossible to update the website with current stock level - or at least to check before accepting an order and payment for something the company doesn't have. Of course, I got my money refunded in full and they were very apologetic - but I would rather have them keep my money and make sure they can supply the goods I need.
One tiny thing I think could be improved (but i'm nit-picking!) Is that it would be niceif the order confirmation email and Delivery page on the web site had a line saying "We will email you again when your order is dispatched', so you're not left wondering.
But in short: Very happy, would use again and recommend to a friend.
I used Outdoor GB for the first time about a year ago with an initial purchase to check out how good they were. I wasn't disappointed, I got the stuff I wanted at a great price and the service was top notch. They're now right up there when I need outdoor gear and always one of my first points of call
Used Outdoor GB as they had the most competitive price I could find for Sealskinz Ultra Grip Gloves. The posting charges were reasonable and product arrived 5-6 days after placing order (which is acceptable but if wanting an item sooner I would recommend paying a higher delivery charge). Their communication was great and I would definately recommend/consider using again.