Outdoorgear4u reviews

Outdoorgear4u reviews

Excellent
9.2
from 0 - 10
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great service and comunication

wow what great service from outdoorgear .
great price and very swift delivery
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Terrible and rubbish as if a scam

It was the most terrible online order I have ever made. I ordered a tent from the Outdoorgear4u about a month ago. My order has never turned up and I have not received any failed delivery card from any courier either. I tried to contact the customer service via email twice but I have got no reply from them. Also, whenever I phoned them, there was always no answer but the automated answering machine ending all calls automatically.

The Outdoorgear4u website has closed down claiming for "maintenance" since last week. Payment have gone through but I have not received my order nor a refund. What a scam and thief! I am extremely disappointed and definitely would not recommend anyone to do business with this company.
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Review by confirmed purchaser

No problems but delivery was not the fastest.

The product was fine but took a week to arrive.
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Review by confirmed purchaser

Poor

Ordered on 3rd dec. on 5th Dec Got an email saying one item in the order (boots) is out of stock. Its 16th dec and still havent recieved the order. On calling customer service yesterday was told it will be delivered by 18th dec. highly disappointed as i needed the stuff sooner. I hope the quality is good enough to justify this delay.
Outdoorgear4u

Reply from Outdoorgear4u

Hi Ndawda, Sorry you are dissapointed. Normally our dispatch time is really fast. On this occasion it was not satisfactory for either of us as one of the items was sold out & needed to be re-ordered. As in your case too, We do inform customers when there is a delay to make sure it is ok. Sorry you were let down.
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Review by confirmed purchaser

Let down by customer service

I ordered the goods, got an email confirmation as well as notification they'd taken my money then heard nothing. Five days after placing the order I hadn't heard, so sent them an email. Heard nothing. Then 8 days after ordering I got an email stating my delivery would arrive today between 16:48 and 17:48. It's now 19:23 and its still not arrived and I've waited in with no clue where my delivery is. Rubbish. Never using this company again. Oh and they address me by [personal information removed] which is my house name. Not rocket science. You'd think with times being do hard they'd up their game to be the best they can be. What a joke.
Ndawda found this review useful
Outdoorgear4u

Reply from Outdoorgear4u

This time of year orders are taking a little longer to get out due to the busy Christmas period.
I’m sorry you have not had a reply to the email you sent. Our customer services are open 7 days & every email/querie we receive are almost always answered on the same day. So I’m not sure why but It may have been filtered somehow by our email server.
The email you received is an automated email from our courier Interlink stating the time of delivery, just so you don't have to wait in all day. Obviously Interlink have failed to fulfil their promise on this occasion, however I will endeavour to find out what happened & where your parcel is when we are open tomorrow morning.
I hope we can resolve the issue quickly & maybe it will persuade you to retract the negative comments left as we pride ourselves on good customer service & good reviews.
14/12/12 I have complained to Interlink Regading not delivering the parcel when stated & today i have been keeping track of you parcel & noticed it has now been delivered. Sorry about it not being delivered when interlink stated they would, Many Thanks.
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Review by confirmed purchaser

Brilliant choice, price and service

Outdoorgear4u had so much choice and after shopping around on the internet they were the best priced
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Review by confirmed purchaser

Great products, good service

Good range of products at prices that are hard to beat and the delivery was quick too. The only thing stopping me from giving 5 stars was the lack of information as to when it was dispatched. Would definitely use them again..
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Review by confirmed purchaser

Easy to use website, express delivery with excellent communication on when to expect receipt

No problems with this order, kept updated with delivery information
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Review by confirmed purchaser

Good products, low prices, quick (and in my case free) delivery. Recommended.

This is a very good store.
I've bought Vango Supernova 8000 sleeping bag from them. They had the lowest price from all internet stores and also had the latest 2012 model. With my order the courier delivery was free and very fast.
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Review by confirmed purchaser

Quick delivery and best price

Item cheaper than anywhere else.Free delivery which was sent out quickly.
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Review by confirmed purchaser

Great Service

Great service and very helpful staff. Wanted to change my order just after placing it and they couldn't have been more helpful.
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Review by confirmed purchaser

Speedy delivery...

Fast and efficient..
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Review by confirmed purchaser

Fab service.well done.

Very prompt delivery.fab ski suit.thank you so much.
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Review by confirmed purchaser

good service but poor communication

The item ordered came in perfect condition and well packaged. However, there was no confirmation of dispatch or delivery, and very little information available online in terms of estimated delivery times. I didn't know when to expect it by, and would have benefited from some sort of 'track your order' system under 'my account' online. Otherwise, fantastic price and product.
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Review by confirmed purchaser

i dared 2b and got the jacket i wanted

ordered dare 2b jacket dead heat .came in in four working days. only gripe is no up date on order at all . not even they had the order . may cos i payed with paypal . plus side jacket is lovely and warm rain proof good fit . im 40 chest got a medium
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Review by confirmed purchaser

Brilliant service

I wouldnt go past these cheaper and faster than anywhere else
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Review by confirmed purchaser

Couldn't ask for more delivered within 2 days of order

Had been looking at this coat for a while for my son, found it on here cheaper and free P&P, ordered it and it was delivered 2 days later. Was exactly what the description said and my son loves it. Will definatley look at using this site again Thank you!
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Review by confirmed purchaser

Fantastic delivery service, so fast! Packaged well.

Would definitely buy from Outdoor Gear4u. The service was excellent, straight forward and simple transaction and packaged well. 5 stars.
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Review by confirmed purchaser

Excellent

Excellent service. Goods arrived promptly and were as described.
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Review by confirmed purchaser

Excellent service

The size I ordered was too big. I sent it back and had a phone call to say that they had a new colour in stock which was £12.00 dearer. I accepted and they sent the new order straight away. I am very pleased with the ski pants.

Outdoorgear4u Details

About this company

For all your ski wear, ski clothing, ski jackets, ski suits browse the broad range at outdoorgear4u. Also offering camping tents, vango tents, sleeping bags, walking clothes and much more outdoor gear essentials, all at unbeatable prices.

Visit Outdoorgear4u

Contact information

Call us on: 01704893477
We live here: 6 Ringtail Court
L40 8LB Burscough
United Kingdom

Category

Outdoorgear4u is ranked 208 out of 741 in the category

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