It was the most terrible online order I have ever made. I ordered a tent from the Outdoorgear4u about a month ago. My order has never turned up and I have not received any failed delivery card from any courier either. I tried to contact the customer service via email twice but I have got no reply from them. Also, whenever I phoned them, there was always no answer but the automated answering machine ending all calls automatically.
The Outdoorgear4u website has closed down claiming for "maintenance" since last week. Payment have gone through but I have not received my order nor a refund. What a scam and thief! I am extremely disappointed and definitely would not recommend anyone to do business with this company.
Ordered on 3rd dec. on 5th Dec Got an email saying one item in the order (boots) is out of stock. Its 16th dec and still havent recieved the order. On calling customer service yesterday was told it will be delivered by 18th dec. highly disappointed as i needed the stuff sooner. I hope the quality is good enough to justify this delay.
I ordered the goods, got an email confirmation as well as notification they'd taken my money then heard nothing. Five days after placing the order I hadn't heard, so sent them an email. Heard nothing. Then 8 days after ordering I got an email stating my delivery would arrive today between 16:48 and 17:48. It's now 19:23 and its still not arrived and I've waited in with no clue where my delivery is. Rubbish. Never using this company again. Oh and they address me by [personal information removed] which is my house name. Not rocket science. You'd think with times being do hard they'd up their game to be the best they can be. What a joke.
Ndawda found this review useful
Good range of products at prices that are hard to beat and the delivery was quick too. The only thing stopping me from giving 5 stars was the lack of information as to when it was dispatched. Would definitely use them again..
No problems with this order, kept updated with delivery information
This is a very good store.
I've bought Vango Supernova 8000 sleeping bag from them. They had the lowest price from all internet stores and also had the latest 2012 model. With my order the courier delivery was free and very fast.
The item ordered came in perfect condition and well packaged. However, there was no confirmation of dispatch or delivery, and very little information available online in terms of estimated delivery times. I didn't know when to expect it by, and would have benefited from some sort of 'track your order' system under 'my account' online. Otherwise, fantastic price and product.
ordered dare 2b jacket dead heat .came in in four working days. only gripe is no up date on order at all . not even they had the order . may cos i payed with paypal . plus side jacket is lovely and warm rain proof good fit . im 40 chest got a medium
Had been looking at this coat for a while for my son, found it on here cheaper and free P&P, ordered it and it was delivered 2 days later. Was exactly what the description said and my son loves it. Will definatley look at using this site again Thank you!
Would definitely buy from Outdoor Gear4u. The service was excellent, straight forward and simple transaction and packaged well. 5 stars.
The size I ordered was too big. I sent it back and had a phone call to say that they had a new colour in stock which was £12.00 dearer. I accepted and they sent the new order straight away. I am very pleased with the ski pants.
purchased a jacket for my son but unfortunately was not informed that the item would not be in outdoorgear4u stock for a week and was not contacted by them. I found this out by telephoning them a week after purchase to be informed "oh sorry about that you might get it by tuesday"
Disappointed in theire service but I would like to complete another review when I receive the item!
Ordered men's ski suit, no dispatch for a week, still waiting. On the third day of waiting, no information, so I contacted them, got reply after a 2 days saying they are waiting for a delivery from manufacturer.
Maybe it's just me, but I got used to buy from Amazon and Ebay and there is a lot better communication, you don't have to squeeze info from the seller.
The delivery service was so quick and efficient. They even timed it to within one hour. The jacket is just what I needed for Winter country walks. As others have commented, the sleeves are long but with the Velcro tightened this is not a problem. The price was the best I could find for this particular jacket and I would thoroughly recommend it.
Ordered on sunday,received on Wednesday,was sent a e.mail to say i would receive it after mid-day and on the day i received a e.mail breaking it down to a hour time slot. Have never had that from any surplier before. Products were top notch and were exactly as described and at a great price. Have alreadt recommended to family and friends and will be ordering from them again.
Very pleased with the quality and price of gear ordered. Arrived promptly with good communication by email and text what day courier would arrive. Was texted on day of delivery to say what time the courier would deliver - really helpful.
I ordered my coat from here as is was £20 cheaper than from the shop with free delivery which was great as I live in the Highlands and usually get charged the earth for delivery. It arrived in only a couple of day's and I am really pleased with the quality, I would recommend to everyone.
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