Outdoor Leisure Direct.co.uk reviews

Outdoor Leisure Direct.co.uk reviews

Excellent
9.2
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Extremely poor customer service

Ordered an item direct from the website because the price was good but because more importantly they offer next day delivery. This is important when buying gifts for someone, so you know you have it.

However, OutdoorLeisureDirect didn't post the item as promised, providing me with a tracking number that didn't exist, when I contacted them (by email becuase their phone system was out of order), it was claimed the delivery driver hadn't scanned the item at the pick up point and thus the item had been 'lost' in the network.

I requested a replacement but was swiftly told the item was out of stock (conveniently), so I contacted the delivery company regarding the situation. They replied saying it wasn't possible to provide a tracking reference number if the item hadn't been scanned in, so obviously someone at OutdoorLesiureDirect is telling lies

I managed to get the item from another retailer the next day, but could have done without the hassle
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Good choice, good value and very helpful.

This isn't the first purchase that I have made from these guys. Last year we bought our kids their wetsuits from them and again we've done the same this year.
My son's wetsuit arrived very quick but when I got him to try it on it was too tight on his chest. This happened last time too but it was absolutely no problem as their returns process is very easy to do. I phoned them up to give them the heads up as to what we wanted in exchange and we had sent the small one back and received the new one all within a week. The guy on the other end of the phone was very friendly and helpful that I would definitely use them again. Thanks for everything guys.

Graeme
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your positive comments Graeme. So pleased you had an enjoyable experience with us - we do aim to please! :-)
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Review by confirmed purchaser

Great value and variety.

The information renting to sizes was accurate and helped me to make the final choice. Great value, my goods arrived as promised and there were no issues. Product does what it says on the box!
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you very much for your review Devika. Great to hear all arrived as promised & that you are so pleased with your purchase. We do aim to please!
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Review by confirmed purchaser

Outdoor Leisure is a pleasure.

Great service they contact you with information about your item. the information is correct. A very quick and reliable company. I would recommend them to anyone!!!
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your review Brian. Great to hear you had an easy and efficient shopping experience with us & thank you for recommending us =)
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Review by confirmed purchaser

An experience I would not want to repeat!!

Customer Service are two words that this company do not seem to embrace. The response to my query when they failed to deliver when promised and there offering of a product that was not of the same standard epitomised the attitude of 'we have your money now' so what are you going to do about it.
When finally they replaced the required product at my insistence it is now deflating at a rapid rate. When I rang to get to returned I was spoken to in a condescending manner and was told to email my complaint and if I didn't like it tough.
The only thing I could recommend about this company is not to use them.
The star rating of one fully explains my views of this company and how they look after their customers
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Ryan, The majority of your review is incorrect, containing false information. To others reading this, please see the rest of our feedback on TrustPilot, we offer an exceptionally high level of customer service as the reviews show.

Unfortunately the odd person just wants to fight, and Gregory is one of them.
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Review by confirmed purchaser

Very good.

Product arrived safely and very quickly.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your positive comments Beverley. Good to hear your product arrived quickly and safely. Do shop again with us soon :-)
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Review by confirmed purchaser

Excellent delivery and arrived within 3 days of placing the order

I bought a single inflatable mattress, an excellent choice, takes less than 2 minutes to inflate and is so comfortable. And at a much lower price than all other I viewed online. I would definitely use Outdoor Leisure Direct again.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you so much for your great review Christina. Good to hear that you are so pleased with your purchase with us. Do hope you shop with us again soon :-)
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Review by confirmed purchaser

simple and quick

Ordered an airbed. Item arrived quickly. Shopping was easy.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your positive comments here, we are really pleased that your purchase arrive quicky for you and that your shopping experience was easy.
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Review by confirmed purchaser

Excellent service!

I was particularly impressed with the communication from Outdoor Leisure Direct. I was emailed with a one hour delivery timeslot and the delivery was spot on time. So good not to have to hang around all day waiting for deliveries!

Obviously, not the right time of year to test out an inflatable kayak (!) but unpacked it and the quality seems good and the price was very competitive.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Really pleased that you had an impressive shopping experience with us Ronnie - we do aim to please! Hope you enjoy your purchase when the weather warms up a little and you can get to use your kayak :-)
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Review by confirmed purchaser

Purchase highly recommended

Speedy delivery, item exactly as described - comfortable night sleep for 2 adults. Easy to store.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you very much for your positive comments Anna. Hope you shop with us again soon :-)
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Review by confirmed purchaser

Fast, quality, exactly what I wanted.

Quality air bed, excellent price, blows up with electric pump in just a few minutes, packs away back to original boxed size easily for storage. Very comfortable. Arrived exactly on time by named driver on delivery email, can't fault this product or company's service. Thanks very much, would recommend to
Anyone.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you so much for your great review Rachel. Really pleased that you had an enjoyable and efficient shopping experience with us. Do come again soon!
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Review by confirmed purchaser

1st time bath

As a new Mum I wanted a small bath for my newborn but did not want a big chunky hard bath. I found a inflatable bath here which was perfect for what I needed. I was able to order online and checkout using paypal, which is a big plus point for me.
The communication on my order was great and the item was with me the next day.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your great review. Really glad that you were so pleased with your purchase of the baby bath and that it arrived so quickly for you. We aim to provide an efficient and swift service for our customers :-)
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Review by confirmed purchaser

good

quick service, low prices, bought 2 items from this frim one through ebay an one direct had no problems on each occassion
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your positive comments Colin - really pleased that you had an enjoyable shopping experience on both occasions and shopping platforms. Do come again soon :-)
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Review by confirmed purchaser

Prompt service, excellent product.

Ordered two baby wrap wetsuits for my baby to wear swimming. One sized 0 - 6 months, one 6 - 12 months. Ordered them on Tuesday and they arrived Thursday. Good product that she got to wear to her swimming lesson this week. She was comfy and warm.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your great review Jane! Glad you had an enjoyable and swift shopping experience with us. Hope to see you again soon!
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Review by confirmed purchaser

Perfect product. Service first class, delivered on time within time slot.

The product is excellent. Good quality. The service was excellent. Arrived the next day within the time slot stated.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your great review Jennifer! Good to hear that we are so pleased with the product, service and the arrival time. Do shop again with us soon :-)
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Review by confirmed purchaser

Fast, efficient service, brilliant product, great value for money!

I bought an intex inflatable sofa bed from Outdoor Leisure Direct. While there were some mixed reviews online of the product, I took the risk and am delighted that I did.
It arrive within a day of ordering, was well packaged and several weeks later, I absolutely love it. Would recommend this company and product to anyone. I'll be back for inflatable boats for the summer!
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your positive review Hannnah. Our inflatable sofa beds are most popular with customers so we are pleased that you are delighted with yours too. Its also great that you are so pleased with the price, product and service! Do come again soon :-)
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Review by confirmed purchaser

Excellent service, great product

Very happy with the speed of service and the product - perfect mattress for occasional use - comfortable and easy to blow up and deflate.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thanks for the review you left us - thats great! Really happy that you are so pleased with your shopping experience with Outdoor Leisure Direct. As you say our airbeds are so easy to inflate and then deflate! Hope to see you again.
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Review by confirmed purchaser

Amazing value and great item.

We were so surprised with how good the item was when it came. For only £32 we have a massive airbed that will last us ages. It is easy to inflate and deflate and very comfortable. We bought it for when our relatives come to stay but we have left it up and lie on it in our lounge to watch films. Lazy I know but it really is comfortable. It was delivered exactly when we were told it would be. We even had an email the day of delivery to tell us exactly when it would be coming. Which it did. We were very happy with the product and delivery. I just wish more companies used this type of delivery service.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you for your fantastic review Georgina! We are so pleased that you are enjoying your airbed from us. Our courier service here is very quick and most informative as you say. Hope to see you shopping with us again :-)
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Review by confirmed purchaser

Excellent price and delivered in less than 20 hours.

I only wish I had bought the product (aqua shoes) years ago.
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you so much for your positive comments regarding your order for the aqua shoes. We aim to have orders despatched as quicky as possible hence why yours arrives in less htan 20 hours which is great. Hope to see you again soon.
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Review by confirmed purchaser

better than the average

This is a very good site to purchase outdoor leisure equipment delivery on time and purchase was as specified. will definitely use again in the future
OutdoorLeisureDirect.co.uk

Reply from OutdoorLeisureDirect.co.uk

Thank you so much Ray for your great comments. So pleased you found our website so easy to use and that your order arrived on time. We aim to please :-)

OutdoorLeisureDirect.co.uk Details

About this company

Outdoor Leisure Direct aims to provide high quality leisure products at prices that make you smile! Who Are We? We are a family business based in Exeter, sunny Devon! We retail through our website, eBay and Amazon. See our eBay Shop and excellent Feedback! We are on Facebook at www.facebook.com/outdoorleisuredirect, or simply search 'Outdoor Leisure Direct' in Facebook's search bar! We are also on Twitter - Follow us @OutLeisDirect Who Runs Outdoor Leisure Direct? Outdoor Leisure Direct is run by Matthew Conridge. Matthew started the business in 2006 and has grown the business into what it is today. In 2011 Matthew won the Young Entrepreneur of the Year Award from The Express and Echo, presented by Dragons Den star Deborah Meaden' and the IOD Young Director of the Year South West England. In 2010 Matthew won the FSB Devon Young Entrepreneur of the Year Award. We have a great team at Outdoor Leisure Direct with Matthew, Stuart and Ben running the office and Nick, Tom Mike looking after the warehouse. We only stock high quality products from brands such as Bestway, Intex and Osprey.

Visit Outdoor Leisure Direct.co.uk

Contact information

Call us on: 01363 777353
We live here: Ellen House, Marsh End, Lords Meadow Industrial Estate,
EX17 1DN Crediton
United Kingdom

Category

Outdoor Leisure Direct.co.uk is ranked 279 out of 1032 in the category

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