Ordered an item direct from the website because the price was good but because more importantly they offer next day delivery. This is important when buying gifts for someone, so you know you have it.
However, OutdoorLeisureDirect didn't post the item as promised, providing me with a tracking number that didn't exist, when I contacted them (by email becuase their phone system was out of order), it was claimed the delivery driver hadn't scanned the item at the pick up point and thus the item had been 'lost' in the network.
I requested a replacement but was swiftly told the item was out of stock (conveniently), so I contacted the delivery company regarding the situation. They replied saying it wasn't possible to provide a tracking reference number if the item hadn't been scanned in, so obviously someone at OutdoorLesiureDirect is telling lies
I managed to get the item from another retailer the next day, but could have done without the hassle
This isn't the first purchase that I have made from these guys. Last year we bought our kids their wetsuits from them and again we've done the same this year.
My son's wetsuit arrived very quick but when I got him to try it on it was too tight on his chest. This happened last time too but it was absolutely no problem as their returns process is very easy to do. I phoned them up to give them the heads up as to what we wanted in exchange and we had sent the small one back and received the new one all within a week. The guy on the other end of the phone was very friendly and helpful that I would definitely use them again. Thanks for everything guys.
The information renting to sizes was accurate and helped me to make the final choice. Great value, my goods arrived as promised and there were no issues. Product does what it says on the box!
Great service they contact you with information about your item. the information is correct. A very quick and reliable company. I would recommend them to anyone!!!
Customer Service are two words that this company do not seem to embrace. The response to my query when they failed to deliver when promised and there offering of a product that was not of the same standard epitomised the attitude of 'we have your money now' so what are you going to do about it.
When finally they replaced the required product at my insistence it is now deflating at a rapid rate. When I rang to get to returned I was spoken to in a condescending manner and was told to email my complaint and if I didn't like it tough.
The only thing I could recommend about this company is not to use them.
The star rating of one fully explains my views of this company and how they look after their customers
I bought a single inflatable mattress, an excellent choice, takes less than 2 minutes to inflate and is so comfortable. And at a much lower price than all other I viewed online. I would definitely use Outdoor Leisure Direct again.
I was particularly impressed with the communication from Outdoor Leisure Direct. I was emailed with a one hour delivery timeslot and the delivery was spot on time. So good not to have to hang around all day waiting for deliveries!
Obviously, not the right time of year to test out an inflatable kayak (!) but unpacked it and the quality seems good and the price was very competitive.
Quality air bed, excellent price, blows up with electric pump in just a few minutes, packs away back to original boxed size easily for storage. Very comfortable. Arrived exactly on time by named driver on delivery email, can't fault this product or company's service. Thanks very much, would recommend to
As a new Mum I wanted a small bath for my newborn but did not want a big chunky hard bath. I found a inflatable bath here which was perfect for what I needed. I was able to order online and checkout using paypal, which is a big plus point for me.
The communication on my order was great and the item was with me the next day.
Ordered two baby wrap wetsuits for my baby to wear swimming. One sized 0 - 6 months, one 6 - 12 months. Ordered them on Tuesday and they arrived Thursday. Good product that she got to wear to her swimming lesson this week. She was comfy and warm.
The product is excellent. Good quality. The service was excellent. Arrived the next day within the time slot stated.
I bought an intex inflatable sofa bed from Outdoor Leisure Direct. While there were some mixed reviews online of the product, I took the risk and am delighted that I did.
It arrive within a day of ordering, was well packaged and several weeks later, I absolutely love it. Would recommend this company and product to anyone. I'll be back for inflatable boats for the summer!
We were so surprised with how good the item was when it came. For only £32 we have a massive airbed that will last us ages. It is easy to inflate and deflate and very comfortable. We bought it for when our relatives come to stay but we have left it up and lie on it in our lounge to watch films. Lazy I know but it really is comfortable. It was delivered exactly when we were told it would be. We even had an email the day of delivery to tell us exactly when it would be coming. Which it did. We were very happy with the product and delivery. I just wish more companies used this type of delivery service.
I only wish I had bought the product (aqua shoes) years ago.
Had a brilliant delivery, that required no sitting in waiting around. An exact time was texed, these are the little things that REALLY make a huge difference. Item as described and well packaged. I would definitely recommend.
I purchased an airbed from Outdoor Leisure Direct over a week ago and contacted them on Monday to say that it will not keep inflated, so it is obviously faulty. After many emails and telephone conversations at my expense, It is now Friday and it is now being collected but that is not the end of it. I have had to pay an extra courier cost for collection and they will not give me a replacement or refund until the product has been returned to them for what they say 'Testing'.
On their website it does not state that this will be the case if you have to return any product on the contriary it states the opposite as it says "DONT WORRY, IF YOU HAVE A FAULTY ITEM WE WILL ARRANGE TO EITHER REPLACE OR REFUND, STANDARD 14 DAYS NO QUIBBLE RETURNS POLICY". I'm afraid this is not the case at all.
They also trade on Ebay and on viewing the feedback there, which I wish I had before purchasing anything from this so called company, there is alot of negative feedback which just confirms my experience, NO GOODS, NO REFUND, EXTRA COSTS.........BUYERS BEWARE.............
The product was as discribed and at a price I was happy to pay and turned up on time.
What more can you ask of a supplier. Highly recommended
I ordered a mattress which was in between Christmas and New Year, I was a bit worried that it wouldn't arrive when they said it would because of bank holidays etc. But it arrived exactly on time and in perfect condition. I would recommend this web site to anyone.
I was recommended these by a fellow outdoor-all-year-round swimmer for those very cold days when your feet go numb. They are the best swimming-shoes i've ever found. They're good for breast-strokers as they have just enough weight to keep a good level in the water (many surf shoes float - not good) and you can keep a grip on the water with your feet. They also have good fit but because they have an adjustable strap you can get them on and off easily even with wet feet without getting into the hoppy-dance routine!
The price was incredibly good and the service was very fast. What more can I say?
Website was detailed, especially as I had never bought a wetsuit before. I was able to buy without worry that I had ordered the correct size. Delivery was very speedy and a day before estimated on the confirmation email. Will return to Outdoor Leisure Direct first when making another purchase related to sporting/ outdoor activities. Thanks.
I ordered a tortoise house it arrived in 2 days.The quality is outstanding, other houses i have viewed on various sites come no where near the quality and excellent value for money considering the nearest one i found was £60 and i only paid £24.99 with free delivery.i would recommend this company to anyone, good service and great value for money what more can i say extremely happy with my purchase.
Delivery was fast efficient and no hassle. Goods were just as described and well packaged for transport. Communication was excellent and the parcel arrived just when expected!
Outdoor leisure direct communicated well every step of the way. They informed me when the item was ready for dispatch which was within hours of placing my order and the item arrived in super fast time. 2nd time I have used the company for ordering online items and each time got a 10% discount off next order which was an added bonus. Will definitely order from the company again and again!
Excellent service, quick delivery and the wetsuit is a great fit :-))
Myself and my boyfriend were heading to Lanzarote for a weeks holiday - we had been last year and found a fabulous cove to go snorkelling in...only problem was, to get down to the water we had to walk on hard rocks and cobbles...ouch! We decided to buy some water shoes from Outdoor Leisure Direct and they were perfect for the job! Although the sizes are slightly on the bigger side (we bought some cheap short socks and this sorted the problem) they made a huge difference to our holiday, as I was dreading having to walk on the surface to get into the water!
They were reasonably priced, delivered when they were supposed to, and although I contacted to company to ensure they had been dispatched, I got the pleasure of dealing with Graham who was very very helpful, friendly and gave me some tips to chase up the local Post Office - which thankfully I didnt need to do as the items were delivered later on that day!
Would definatly use this company again!!
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