outdoormania reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Communication overrated?. Goods arrived as per order.

I ordered two jackets from Let'sHike.co.uk, which is the same company as Outdoormania.
Following the order, I discovered a raft of horror stories located on this review page. I have previously fallen victim to internet companies, so the discovery of negative feedback caused concern.
Regardless, I am pleased to say that the goods arrived as per order. The only observations I would make are:
1. The packaging was less than desirable - the jackets had been stuffed inside a grey plastic bag with the delivery companies tape securing the package.
2. There was no correspondence inside with the delivery - A little harsh considering I have an e-receipt.
3. There was no email to notify that the purchase had been processed and sent for delivery. However, the company promises (where stock is not an issue) that your purchase will arrive between 1-3 days. I ordered on a Sunday and received at 0930hrs on a Tuesday. Very fast delivery.

I was satisfied with the overall service. People place a lot of emphasis on communication. Whilst it is important, the main thing is that the items purchased arrive early, in good condition and per the website description. To this end, I have no problems with the company but had there been an issue the lack of communication could present as a chronic issue.
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