I placed an order on 4th Dec 2012 for a pair of boots and a pair of gloves. They were supposed to be Christmas presents.
Hadn't heard anything from them so sent them an email on 14th Dec 2012 to find out the progress of the order.
Heard nothing, no response from them at all.
I then sent a complaint email on 27th Dec stating that I was very disappointed that the gifts had not arrived in time for Christmas. I stated that we still wanted the goods so if they could get them to us by 5th Jan then I would be happy with that but if not that I would cancel the order.
They then sent me an email today 30th Dec 2012 (the first response to any of my emails) cancelling the order themselves.
They didn't apologize for wasting my time or even try to rectify the issue.
I would not recommend this company to anyone, please avoid skimania also trading under www.letshike.co.uk which is who I ordered from.