An absolute disgrace! Avoid!!!!
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I placed an order on Dec 30th for a pair of Merrell walking shoes. I sent an enquiry email on Jan 4th after my order was still "awaiting allocation" and had no response. After calling their premium 0844 number and being on hold for over 40 minutes only to be cut off at being number 4 in queue, I sent another email on the 9th and yet again got no reply. I still had heard no word by the 13th and emailed them again to cancel my order. Today I managed to get through on the phone despite calling at 10am on the dot (when their 2p a minute phone line opens) and I was 4th in line.... After another 40 minutes I eventually managed to cancel my order successfully. This company are a joke. They don't appear to give a toss about customer service and even if they are slightly cheaper it's less hassle to shop elsewhere. Outdoormania you are a disgrace!!!