Ordered items from OutdoorMania and a week later they had not arrived and had no confirmation of them being dispatched. Was on hold for over 1 hour 15 minutes before giving up and sending a mail to cancel the order. Items arrived the day we got home and now I have to pay over £5.00 to return and still can't get in touch with them.
Maybe they make their money from making people wait hours on the complaints line which they charge for?
Stay clear of this company - just not worth the hassle.