I ordered a tent from these guys which stated in stock and free next day delivery. 4 days later, no tent, and no confirmation of dispatch. I sent them an email as it says on their website, only to receive a message back saying that the email couldnt be delivered due to 'quota full' (whatever that is). So rang them up, went through the usual ridiculous automated telephone service, then waited 5 minutes on hold. Got through to the customer services, who said that they were waiting for their stock to arrive! Why then does it say 'in stock - next day delivery' on the website? Oh, they answered, its not an automated stock system! Complete rubbish. They also claimed to have sent me an email 2 days ago saying it was delayed, but I didn't receive anything from them. Has left me in a situation as I need it for 2 days time. Have returned to the usually trusty Amazon, and paid a bit more for next day delivery. I wont be using this company again, and i don't recommend you do either.
I have always admired the Cabana 4 from a distance, until I saw the price reductions on your web site. Not got round to using it yet but that will be put right very soon. Can't wait, just know I'm going to love it. I just love tents that are that bit different & this one looks like its a jousting competitors tent from the middle ages. I now have to just work out a way to get it on my motor bike, could leave the wife behind & put it on the back seat but I don't think she'll go for that & I have to sleep when I come home, so I'll work something out. Once again thank you.
I compared prices between websites and found outdoormania to be competitive with other suppliers. I found what I was looking for in the shape of an event shelter and proceeded to the check out. The process of ordering and paying was simple with a confirmation email arriving virtually strait away. I received a further email confirming that my order had been dispatched and a tracking number. This was not needed as the package arrived the following day. one very satisfied customer who would definitely use outdoormania again. Thank you!!
I ordered a tent from outdoormania late last Thursday with next day delivery. Hadn't heard anything by Tuesday so called and spoke to Amanda, who informed me that I should have received confirmation of a delay, but they were expecting stock the following day and she would duly call me in the afternoon. Amanda called, confirmed stock and delivery, plus included the tracking details via email afterwards. I also found the missing email in my junk folder- thanks hotmail! I purchased the tent because I had done much research and Outdoormania was the most competitive. Based on my experience as a customer post the website purchase, I would highly recommend Outdoormania.
I was looking for some Merrell sandals - in a hurry because as usual I needed them NOW! The official website was out of stock as were all the major retailers I looked at. I stumbled on outdoormania and was a little concerned as I had never heard of them before but really wanted the sandals! So I decided to just do it especially when I saw they were over £10 cheaper than the RRP. Two days later the sandals arrived. quite honestly it was one of the easiest, most efficient shopping experiences I have ever had. I will definitely use outdoormania again.
Keep this short. Ordered a jacket, didn't fit, my bad, called them, got straight through, advised of correct size. sent me another jacket. That one arrived next day. Very courteous phone operations and email showing tracking and despatch details as good as I've used. Fabulous service and next day delivery. Great.
Had a few reservations when the "item despatched" email came through at 3.20am on a Sunday morning, but by Monday afternoon the product had been delivered, and was in perfect order. We would recommend this company to anyone. Very happy with the product and service.
Needed a new Regatta fleece as my favourite one has holes in from burning pruning debris - don't wear a fleece near an open fire!! Found just what I wanted at Outdoormania - and at a terrific price. Sent by return and wearing at this minute.....great service.
I have just ordered and received a Gelert Rocky 3 tent and double sleeping bag for our son. The shopping experience was fab, quick and easy. Product descriptions were accurate and detailed enough to get a real feel for the products, dimensions and weights too.
The tent was so easy to assemble and both the tent and sleeping bag pack away again into very small bags ( yes they fitted back in!!)
All in all I would recommend this site and these products.
I ordered walking poles just before going on holiday but they arrived promptly, when promised. The tracking helped to re-assure me. When one part of the order was slightly damaged they immediately offered to replace it. That level of service sets them poles apart from many retailers.
I must admit, after reading several reviews on here, I was very sceptical about ordering off this lot. However as there were some good reviews, and there price was the best I could find, I did order. And I have to say I am glad that I did! There service was superb. I rang first to check them out, got straight through and was given some good advice on what to buy (even saving me a few more pounds). The parcel with the jacket and pants turned up next day and it fitted perfectly thanks to the advice I was given. The telephone operator was very polite and courteous and the goods have been brilliant. My only slight negative was the packaging that the good came in, though everything else was so good, I have to give them five stars.
Ordered items from OutdoorMania and a week later they had not arrived and had no confirmation of them being dispatched. Was on hold for over 1 hour 15 minutes before giving up and sending a mail to cancel the order. Items arrived the day we got home and now I have to pay over £5.00 to return and still can't get in touch with them.
Maybe they make their money from making people wait hours on the complaints line which they charge for?
Stay clear of this company - just not worth the hassle.
Part of my order arrived without problems within 3 days but 1 item was outstanding. I was not told if or when it was coming, so I sent an email with no response. Holiday approaching and desperate for information, I telephoned and was held in a queue of 4 people for 49 mins, now furious, I was told, "Sorry, I don't know why you were waiting so long, I only had one other person waiting". I asked for £2 off my order as a gesture of good will towards my telephone bill but "that's not our policy". The item didn't arrive when they said it would, so I sent another email; no reply in 24 hours so I telephoned but they were closed due to snow. Strangely though, I got an email about 30mins later saying my item was no longer in stock. We're off skiing tomorrow and my son has no ski pants.... and Outdoormania will not have my business again. Oh Yes, and there's no mention of when I will be credited, so I guess that'll be another problem. Should have known by the logo.
I have had a mixed experience, part of my order arrived promptly and 5 star but another part was "to follow". I then endured the phone system to cancel on the basis of the reviews out there. On getting through and talking to customer services they admitted that they did not have enough stock to fulfill my order but could part fulfill the remainder which I opted to do, cancelling that bit they could not honour. My view is that for understandable cashflow reasons they do not hold a lot of stock and therefore can get caught short when they then need to get stock from suppliers. If I am right then they at worst need to beef up their customer services and information from their suppliers. I have sympathy given the current economic environment but bad reviews may kill them off.......
Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short....
- ordered a jacket and gloves, for delivery 1-3 days for a skiing trip. - 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through). - cancelled order after 10 days of ordering as no sign of my goods arriving! - a week after cancelling the goods arrive! But I had already brought elsewhere! - emailed them but still no response 2 weeks on!