I ordered on the 26 Sep and am still waiting for my order to be processed (it is now 25 Oct). The money has been gone from my account but no sign of my order being delivered. I've tried telephoning - you are always in a queue then when you are number 1 it goes to an answer system - left loads of messages with no callback. Also sent (and resent) emails requesting when my order will be completed - again no response, apart from the system generated message. I suspect the company has stopped trading but the computer systems are still active allowing you to order - and pay for items. BEWARE DO NOT ORDER ANYTHING.
Only delivered half the order. Numerous attempts to contact them. Won't respond to emails and won't pick up the phone. Call them before you order to confirm what I am saying. They either are or are no better than crooks.
I purchased a shelter back in July, it didnt fit our tent so returned it within the 30 day refund period. Nothing since then. Tried numerous emails, phone calls, threatened small claims court action. Now I see the previous poster says they are out of business. DO NOT USE THIS WEBSITE, they are clearly trading fraudulently. I can't choose zero stars
Have used these before , very satisfied BUT NOT ANY MORE ,have paid for a step/stool, 19th September, been twice to Taurus Park to collect as that was my option at checkout. Firms shutter are down, spoke with someone at the neighbouring unit and was told that Outdoor World had "CEASED TRADING" !!!
I have emailed them and inboxed (private messaged) them on the Facebook page all to no avail, no response, SO I AM A STEP/STOOL OUTSTANDING OR A REFUND IS OWED. It would seem also that the website is still operating and taking orders and peoples money !!
Eric Scotland found this review useful
The customer service is non-existent, I ordered a Royal 16pc Melamine Set Grain, which arrived with a bowl missing, I’ve sent two emails, and the only replies I've had are automated ones, I’ve tried calling numerous times on both the numbers provided 0844 335 2994 & 01925 419202, and only once did someone answer, I was told the missing item would be dispatched…..and guess what I’m still waiting, so would I use them again NEVER
I even tried calling before I posted this to give them another chance....and guess what NO ANSWER.....enough said
Ordered an item from Outdoor World and because I live in Warrington was able to choose the pick up delivery option. Premises easy to find and parking not a problem. Just press the door bell, you get let in and they bring the delivery item to you. Easy, efficient and very friendly service to use. Well done Outdoor World for allowing pick up delivery since your excellent shop closed. Business as usual though at www.outdoorworld.co.uk
I ordered a Glen 6 tent 2 x sleeping bags 2 x camp beds 2 x pillows on the 21 August 2013. I have received all the order except guess what the tent. The money has been taken out of my account I have managed to speak to customer service once and they informed me they were having delivery problems with the tent manufacturer's. I have spoken with the manafacturer and they have the tent in stock therefore there seems tp be a lack of communication between both companies. Why did outdoor world sell a product they did not have in stock and still advertise it on there online site and also take the payment out of my account. Why do they not answer emails and answer the telephone on 01925 419202 and 0844 3352994 which I am phoning on a daily basis.
Phil Wba Garner found this review useful
The price was great, the product was exactly as expected, but the free delivery was exceptional. I got an email the day the item was delivered saying that my parcel would be delivered between 10:17 and 11:16am. With so many deliveries being sent out with online ordering, it really is useful to know when its actually going to arrive.
Great bit of kit and a belting price, service is second to none, I had hit the buy button twice but only wanted 1, got a phone call the morning after asking did I want 1 or 2, now that's keeping an eye on thinks and having staff that know what they are doing. Hade a refund for the second with in a day, thanks will be shopping Again.
Tracked delivery only to find that I had a senior moment (yet another one) & entered an incorrect postcode , rang the office , where a lovely lady told me it was not a problem & that she would contact the delivery driver & re-direct . The consignment was with me the next morning , wonderful !!! Nothing too much trouble .....I wish every company provided service like this !!!!!!
Bought a sleeping bag on the internet from Outdor World. Delivered as promised on day promised. Unfortunately this item was not suitable - my fault - I bought an Xl bag for a size 10 female! The returns process was unbelievably easy and the person at the other end of the phone extremely helpful. Would definately use them again. Next time I will read the description properly!
The ordered product was exactly what I required for my caravan. I ordered it on the MONDAY and even on 'Standard Delivery' I received it on WEDNESDAY. First Class service, and this is a company that I would have no hesitation in using again.
I would have given 5 stars but for the late delivery of my tent. I paid for next-day delivery service and was disappointed when the courier failed to deliver on time, despite instructions on how to find me in my slightly difficult to locate flat above a shop. However, this was not the fault of Outdoor World who promptly advised me when I rang them to ask where my package was. I contacted the couriers who in turn, acted quickly, and even put another driver on to relieve the one who was behind with his deliveries. It arrived next day as promised and its a great product, purchased for a very fair price. I am very happy with it and will definately use them again and recommend to anyone else.
Good service, good price.
I ordered my items on a Monday morning, was told they would take 5 working days to arrive. They actually arrived the Wednesday morning. I was very pleased with the products I received, & with all the extras's which are available with them too. OUTSTANDING SERVICE & GOODS Thank you
I was looking for a tent on Google and stumbled across outdoorworld.co.uk, I found the website easy to navigate and the prices very competitive. I ordered my tent and it came next day, excellent quality and excellent service. I will definitely be coming back here when I upgrade in a year or two! I even recommended my sister to this site who bought a tent the very next day.
Ordering and delivery.
The Outwell Lounge Shelter and 2 extra side curtains were ordered with ease on Outdoor World's website at a price that was better than others I could find. It was delivered sooner than the free delivery time specified and at the beginning of the Hour timeslot advised. I don't think it's possible to beat that.
As soon as it arrived I erected the shelter. I found the packaging unopened, without damage and No parts were missing, but I was surprised that there were absolutely no instructions. After erection and inspection I was very pleased with my purchase.
You are probably wondering why not 5 stars? This is because I found that the Bag which contained the poles had broken or incomplete stitching on the bottom, obviously a manufacturing fault, not that of Outdoor World, but nevertheless their responsibility as the retailer. The reason I query the after sales is although I E-mailed straight away, I have not received any reply or confirmation.
What a fantastic service. I today received not an Email but a replacement bag from Outwell in Denmark. Well done everybody,it's 5 stars now.
Three days from order to delivery, best price I could find anywhere on the net. Previously ordered this caravan step from other well known supplier and after a month it had still not arrived and I was told it would be another ten days so I cancelled my order and found Outdoor World and so pleased I did.
I was told a delivery date and on that day I received a text from the delivery driver telling me the approximate time I could expect him to arrive. His timing was spot-on meaning I did not have to wait in all day.
For me I will always go to Outdoor World first in the future
I'd been looking for a tie out stake last year and saved this one in my favourites. I stumbled across it again when I decided I really did need one and was delighted when it arrived so quickly. It's a very sturdy one for the price and exactly what I was looking for. I would highly recommend this seller
found this company excellent in all departments. goods were delivered at the time advised by e.mail and when one item was unavailable we were offered a more expensive alternative at no extra cost so that we would have the item we needed in time for our caravan trip. will definitely be using them again in future and have already recommended them to friends with caravans
Fantastic site, my order arrived within two days of placing order on line on an economy delivery which could take up to seven working days. Very good quality sleeping bag & windbreak,will defiantly use this site again :)
We were looking for a sleeping bag with good all round performance and this one fitted the bill. Also came in a smaller size for the kids.
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