Outdoor World reviews

Outdoor World reviews

Excellent
9.2
from 0 - 10
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DO NOT BUY ANYTHING FROM OUTDOOR WORLD

I ordered on the 26 Sep and am still waiting for my order to be processed (it is now 25 Oct). The money has been gone from my account but no sign of my order being delivered. I've tried telephoning - you are always in a queue then when you are number 1 it goes to an answer system - left loads of messages with no callback. Also sent (and resent) emails requesting when my order will be completed - again no response, apart from the system generated message. I suspect the company has stopped trading but the computer systems are still active allowing you to order - and pay for items. BEWARE DO NOT ORDER ANYTHING.
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Review by confirmed purchaser

Wouldnt buy from them evert again

Only delivered half the order. Numerous attempts to contact them. Won't respond to emails and won't pick up the phone. Call them before you order to confirm what I am saying. They either are or are no better than crooks.
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Review by confirmed purchaser

Excellent service

Ordered some Sprayway Rainpants and they arrived the next day. Brilliant service.
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do not buy anything from this company

I purchased a shelter back in July, it didnt fit our tent so returned it within the 30 day refund period. Nothing since then. Tried numerous emails, phone calls, threatened small claims court action. Now I see the previous poster says they are out of business. DO NOT USE THIS WEBSITE, they are clearly trading fraudulently. I can't choose zero stars
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Review by confirmed purchaser

NEVER AGAIN !!!!!!!!!

Have used these before , very satisfied BUT NOT ANY MORE ,have paid for a step/stool, 19th September, been twice to Taurus Park to collect as that was my option at checkout. Firms shutter are down, spoke with someone at the neighbouring unit and was told that Outdoor World had "CEASED TRADING" !!!
I have emailed them and inboxed (private messaged) them on the Facebook page all to no avail, no response, SO I AM A STEP/STOOL OUTSTANDING OR A REFUND IS OWED. It would seem also that the website is still operating and taking orders and peoples money !!
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Review by confirmed purchaser

POOR BEYOND BELIEF

The customer service is non-existent, I ordered a Royal 16pc Melamine Set Grain, which arrived with a bowl missing, I’ve sent two emails, and the only replies I've had are automated ones, I’ve tried calling numerous times on both the numbers provided 0844 335 2994 & 01925 419202, and only once did someone answer, I was told the missing item would be dispatched…..and guess what I’m still waiting, so would I use them again NEVER

I even tried calling before I posted this to give them another chance....and guess what NO ANSWER.....enough said
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Review by confirmed purchaser

Excellent Pick Up Delivery Service

Ordered an item from Outdoor World and because I live in Warrington was able to choose the pick up delivery option. Premises easy to find and parking not a problem. Just press the door bell, you get let in and they bring the delivery item to you. Easy, efficient and very friendly service to use. Well done Outdoor World for allowing pick up delivery since your excellent shop closed. Business as usual though at www.outdoorworld.co.uk
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Review by confirmed purchaser

Outdoor World-Licenced to: Not answer telephones,E mails or any correspondence at all!!!

I ordered a Glen 6 tent 2 x sleeping bags 2 x camp beds 2 x pillows on the 21 August 2013. I have received all the order except guess what the tent. The money has been taken out of my account I have managed to speak to customer service once and they informed me they were having delivery problems with the tent manufacturer's. I have spoken with the manafacturer and they have the tent in stock therefore there seems tp be a lack of communication between both companies. Why did outdoor world sell a product they did not have in stock and still advertise it on there online site and also take the payment out of my account. Why do they not answer emails and answer the telephone on 01925 419202 and 0844 3352994 which I am phoning on a daily basis.
Kevin Rothery
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Review by confirmed purchaser

Trying to speak to you on the 'phone!

My shoes arrived, however they are not 100% comfortable - my problem!
Have been trying to speak to you on the 'phone for 2 days!
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Review by confirmed purchaser

Great price, product exactly as expected and a brilliant delivery

The price was great, the product was exactly as expected, but the free delivery was exceptional. I got an email the day the item was delivered saying that my parcel would be delivered between 10:17 and 11:16am. With so many deliveries being sent out with online ordering, it really is useful to know when its actually going to arrive.
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Review by confirmed purchaser

Don't miss a thing, thanke

Great bit of kit and a belting price, service is second to none, I had hit the buy button twice but only wanted 1, got a phone call the morning after asking did I want 1 or 2, now that's keeping an eye on thinks and having staff that know what they are doing. Hade a refund for the second with in a day, thanks will be shopping Again.
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Review by confirmed purchaser

Excellent service ..above & beyond !

Tracked delivery only to find that I had a senior moment (yet another one) & entered an incorrect postcode , rang the office , where a lovely lady told me it was not a problem & that she would contact the delivery driver & re-direct . The consignment was with me the next morning , wonderful !!! Nothing too much trouble .....I wish every company provided service like this !!!!!!
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Review by confirmed purchaser

Excellent, and fast.

Excellent, and fast. I used standard delivery and I had the massive tent the next day
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Review by confirmed purchaser

Excellent

Excellent purchase, excellent product, excellent price and excellent service
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Review by confirmed purchaser

Positive Response to Delivery\Stock Issue.

Received item in good condition after a delivery hiccup and was compensated for the problem.
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Review by confirmed purchaser

much better than i thought it would be

great bbq will get lots of use
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Review by confirmed purchaser

Excellent service

Bought a sleeping bag on the internet from Outdor World. Delivered as promised on day promised. Unfortunately this item was not suitable - my fault - I bought an Xl bag for a size 10 female! The returns process was unbelievably easy and the person at the other end of the phone extremely helpful. Would definately use them again. Next time I will read the description properly!
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Review by confirmed purchaser

happy chappie

Hi very pleased with the cool basket good quality good price
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Review by confirmed purchaser

Excellent Service. Will definitely do business with this company again.

The ordered product was exactly what I required for my caravan. I ordered it on the MONDAY and even on 'Standard Delivery' I received it on WEDNESDAY. First Class service, and this is a company that I would have no hesitation in using again.
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Review by confirmed purchaser

Good.

First class service, with prompt delivery.

Outdoor World Details

Free Delivery

For orders over £50 (Mainland GB)

30 Day Returns

30 days to return your unwanted items

Regular Special Offers

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About this company

Outdoor World - UKs leading camping retailers, offering a huge range of Tents & Equipment and Outdoor Clothing. If you find items cheaper elsewhere, we will beat that price - GUARANTEED

Visit Outdoor World

Contact information

Call us on: 0844 3352994
We live here: Unit 17 Taurus Park
WA5 7ZT Warrington
United Kingdom

Category

Outdoor World is ranked 38 out of 51 in the category

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