Shopping with Outdoor World was really easy and they have a good range of product at competitive prices. I needed to get an item refunded due to my error and the transaction was handled quickly and without fuss. I would recommend Outdoor World for anyone looking for camping equipment.
I placed an order on line very easily and got an email straight back confirming my order and predicted delivery. I then received an email on the day of delivery telling approx what time my goods would be delivered and they arrived at the exact time by a friendly courier. Excellent service - I would recommend to friends. Very reasonable prices too.
happy with the service would buy from them again
Outdoor World is very competitive on price and offer a range of delivery options. When the product which I ordered was found to be damaged in the warehouse, I was contacted immediately and offered a refund or a discount if prepared to wait a few days for new stock - by way of compensation. I was very happy with the way the problem was dealt with and I received my order soon afterwards. The carrier they use also sent me a text giving me the hour within which it would be delivered with options if I was not at home. An excellent experience all round - highly recommended. Will certainly buy from them again.
Ordered on the 19th and received by 23rd.Everything I wanted and all good quality and well packaged.Would definitely use this company again and recommend to others.Prices are better than a lot of other "cheap" sites and delivery cost less as well so all in all a great place to get my caravan parts from.
We ordered a tent from Outdoor world and paid the £10 next day delivery charge. The tent was mistakenly delivered to the Depot at Outdoor world rather than to our home.
This was duly corrected and we waited in on Saturday as we had booked to go camping Saturday PM in our new tent. This wasn't delivered.
There was seemingly an error which was resolved and following chatting with Andy, this was duly rectified with me remaining a happy customer.
This, I believe was a one off and would not stop me ordering products here in the future
I ordered a ground sheet via Outdoor Worlds Ebay site but mistakenly forgot to send payment. Realising the day before we went on our first camping expedition I contacted the company and they were able to not only cancel my original order without hassle but via their own site, re-order the exact item I needed and deliver it next day.
They were so helpful and so reasonably priced I have since made other purchases from them and know they will be my first port of call for any of our camping needs.
I ordered a camping kitchen and needed it quite urgently so I requested express delivery and paid £7.99. 3 days passed and my package had not been delivered. now 2 days away from my trip I called your customer service desk who advised that the deliverly of the product i ordered would not actually be in until the following week. I ordered another kitchen which was more expensive so had to pay the difference but luckily this was delivered the day before our trip. The lady I spoke to on the service desk was very apologetic and helpful but it would have been nice to have been advised of the delay prior to me having to ring.
I ordered 7 items online from outdoor world, and quickly received a phonecall from a friendly and extremely helpful sales advisor informing that 2 of the items were un available. She offered me alternative products (both higher in price) at no extra charge! The items were delivered the next day, by dpd, who sent me a text telling me when to expect the delivery. All in all, an excellent experience from outdoor world - their products were very competitively priced, and the service they provided shows they value their customers. Thank you Outdoor World!
I ordered the items friday night and it was delivered on the Tuesday, brilliant service. Website was easy to use. Items were good quality as described and packaged well. Prices were perfect and I liked how you could buy 2 for a cheaper price, also got 10% off so all in all a bargain!
Will definately be visiting again, thank you!
Bought this Aztec Caymen 3 shelf folding storage unit from Outdoor World as it was a fantastic price and I had already had perfect service and a great value when buying from them recently. I opted for the 5 day delivery option and it arrived well inside the timescale. Well packaged, item undamaged, and exactly as described on the website write up. Great value and quality - it is identical to the Outwell version but was less than half the price. Very quick and easy to assemble, and a very sturdy and invaluable item in the tent. A great little purchase I would not now be without. Can't fault the item, it's value, delivery or the seller, Outdoor World. I have already recommended them to my camping friends. Buy with confidence and grab yourself some great savings in the process :-)
After looking on the internet I phoned the company with a query. The lady who answered the phone was extremely helpful - in fact her input was directly responsible for me purchasing. I was impressed with her willingness to go & inspect the product directly not just read something off a computer. She was also very friendly. The products were delivered quickly thereafter. Thank you
I am very satisfied. The company has a well organized site, the products are clearly presented with suggestive images and texts. The payment with Romanian card was executed smoothly. You could implement a payment solution via PayPal but payment by credit card is OK. Product delivered promptly at a good price. Many products benefit from discounts which is a good thing for buyers. Great communication through automatic confirmation emails from the company. In the future when I will want to buy outdoor equipment I will check your site among the top. Thank you.
Having ordered sufficient to be eligible for free delivery I sat back expecting a delivery in a week or so. Two days later my goods were in transit. I then received regular emails updating its status and progress, even when it was out for delivery with my allotteted time I still had the option to rearrange delivery or have it delivered to an alternative address. Service doesn't get better than this.
Package was dispatched within a day and the delivery was the best experience ever from an online retailer. They send you an email and SMS message on the day of delivery giving you various options from "leave with a neighbour" to "rearrange delivery for another day". They also give you a 1 hour time slot that it will be delivered and you can track your driver on a map! Better than Amazon!
The tent itself proved to be good value. Stood up against wind and rain in the Scottish highlands, Only issue might be that it is quite short so for taller people there really isn't a lot of space.
Ordered tent and airbed for next day delivery. Received confirmation that order had been dispatched and approximate time of next day delivery (2-3pm) that evening. Next morning at 10am received email saying 1 of the 2 items was out of stock. It would have been useful to have been told this the previous day so I could have ordered an alternative or had extra time to order from somewhere else. Anyway, the tent, which was the most important item arrived on time an well packed. Refund for second item refunded immediately. Despite this I would definitely use Outdoor World again.
Excellent service and the shop in Porthmadog is well worth a visit too; superb customer service from the manager and her staff.
Used outdoor world for bits for my caravan were brill
I ordered a two man tent for a festival, there was a slight hiccup in the fact that there was a delay because they had sold out. But when I rang customer services they were incredibly helpful and sent me out an upgraded 3 man tent free of charge which arrived the next day. I was very impressed by the service and the free upgrade/compensation. I will definately order from them again.
I ordered my seat from outdoor world and it was delivered right on time as they promised. I now sit and enjoy the outdoor events in comfort will use them again in the future.I find I it so easy to erect and easy to carry.
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