I ordered a computer case for around £25 which was good. But when they shipped it they sent it to the wrong address which I don't mind because I didn't need it straight away they just needed to be more attentive with their orders but they soon fixed that and sent it to the correct address.
I ordered a new motherboard from Overclock.co.uk. They had trouble taking payment and I had to exchange several emails with them before the item was dispatched. Their courier left the item under my doormat in the middle of the day, even though I live in Central London!
The motherboard malfunctioned from the word go, and after much testing, I sent it back for a refund. I think their response says it all:
"hiwe have received thisitem back however the cpu socket has bent pins which would have caused this issue and void the warranty as per our terms and conditions and per manufacturer guide lines this item will now be returned to you as the warranty has been voided "
So basically, it was broken, which voids its warranty, which means they won't send me a replacement or give me a refund. I'd like to contact them and try and convince them that the board must have been damaged from the outset, but I really get the feeling I won't get anywhere with it. This returns process was quite slow too. They had the board for two working days before responding to me. I should have ordered from Amazon...
I've bought from Overclock many times in the past. Their prices are average and sometimes have parts that are out of stock elsewhere. We tend to use them as a backup but never again!
We have had to return 2 items in the recent past, both graphics cards.
The first time it took over a month to get a resolution despite contacting them on numerous occasions. Whatever you ask you just get an anonymous e-mail from 'Returns Dept', never a name. This, in itself, I find unprofessional.
This most recent card was sent back as it failed in less than 6 weeks and I expected a quick replacement.
From the start they were devious, telling me they didn't receive it for 5 days even though I had proof they had received it in one day. Then they said it had to go back to the manufacturer as it was over 30 days old and they didn't have any stock to replace it with so I just asked for a refund so I could purchase another from elsewhere. That wasn't acceptable to them either telling me they had tested it and couldn't find a fault (why send it to the manufacturers then??).
I e-mailed them every couple of days, mostly not hearing anything back at all but if I did it was the standard 'as stated before blah, blah blah - Returns Dept'
Had enough now and will never buy from them again.
Terrible Customer Service.
I found a motherboard bundle through google shopping but I wasnt sure if it would fit with my existing case. Emailed through and they helped me. Ordered via paypal and was delivered 2 days later. Well worth the money, saved me buying a whole new computer.
Just spent a small fortune on my second order with Overclock. Ordered the new Coolermaster Cosmos II case, a new motherboard and ram which arrived today after placing the order with them yesterday. Cant fault. My last order was about a year ago, and that went smoothly too, however the CPU fan I ordered was faulty and needed swapping - didnt take them long at the time and was straight forwards with no delay! All in all top marks for Overclock.
Quick delivery and reasonable prices.Customer service and Rma service is the worst.Sent a motherboard for Rma after 4 weeks I phoned them to find out where my board was, their response was we'll call you when we find out.Two days later no phone call.The longest Rma ever and I had a few.Better off sticking to bigger retailers if your a system builder.
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