Owners Direct reviews

Owners Direct reviews

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HELP - Problems opening the Payment Protection Policy / Insurance

Hi,

Myself and my partner have booked yesterday to stay in a beautiful villa in Coral Bay, Cyprus at the end of June 2014.

As there's no real security around payments via Owners Direct (and reading below, it seems a fair few of you have had issues with retrieving your deposits etc!!) I therefore wanted to opt to open up the Payment Protection Insurance which would protect us if we ended up in a similar sticky situation. I followed the link found at the bottom of the Owners Direct Website under the Holidaymakers section: http://ownersdirect.europ-assistance.com/uk/carerentalguarantee.html?utm_source=EA&utm_medium=partners&utm_term=link&utm_content=book-travel-insurance&utm_campaign=eainsurance-footer-link

However, upon trying to submit my details of the villa along with card details, I am unable to submit anything at all. Nothing has been taken out of my account and no email notification received.

The insurance is said to be set up with a separate company called ‘Aria Assistance’ but when calling the number provided on 0844 338 5868, I spoke to several people who were all quite frankly useless and so unhelpful. They haven't been able to assist with any of my queries about the website issue, only advising me to try again but offering no alternative contact or anything for further help or information. I was advised that they only deal with opening and logging the claims themselves.

Has anybody had similar experience or can offer any advice?

I’m conscious that I only have 7 days to arrange the Payment Protection and then I won’t be able to do anything at all.

Thanks,
Helen
OwnersDirect

Reply from OwnersDirect

We have looked into this and informed EuropAssistance of your customer service experience. We can only suggest that you refresh the browser and try again as we are not experiencing any problems, you are welcome to call our Customer Service, 020 8827 1998, however our teams are not specialists on this insurance as it is provided by a partner.
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'"THE BEST HOLIDAY COMPANY WE HAVE EVER ADVERTISED WITH"

WE HAVE OWNED OUR PROPERTY, 'SERENITY' IN DARTMOUTH, DEVON FOR MANY YEARS BUT HAVE NEVER HAD SO MANY BOOKINGS SINCE JOINING OWNERS DIRECT IN 2013.
I CANNOT RECOMMEND THEM ENOUGH. THEY'RE EFFICIENT, RELIABLE AND TRUSTWORTY AND I HAVE RECOMMENDED THEM TO EVERYONE WHO'LL LISTEN!!!
WE HAVE A LOVELY PROPERTY AND FINALLY WE HAVE FOUND A HOLIDAY COMPANY THAT THINKS LIKE WE DO AND ABOUT TIME TOO.
A VERY BIG THANK YOU TO OWNER'S DIRECT. WE WOULDN'T ADVERTISE WITH ANYONE ELSE NOW.
LYN BURGESS
OwnersDirect

Reply from OwnersDirect

Thank you for your feedback, we appreciate your support. We wish you a successful 2014.
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Hopeless to advertise your property with

We have a super property and have always been completely full during high season. This year NO enquiries, except for one rather dubious one after my first complaint. The best they can offer is to tell me to spend more money with them, advertising special offers. Erm....if they are not generating the income, why would I want to spend more money with them? All I get back from them are bog standard replies. That's no way to run a business.

Oh, I've just seen the response lower down advising somebody to contact your support team. I've just done that, and you just invited me to spend more money with you
OwnersDirect

Reply from OwnersDirect

The success rate of listings will depend on the visibility and where you rank in the search results. Your ranking will be higher with 'Featured' listings and additional advertising packages. We find in areas with a lot of competition it maybe necessary to make listings more visible to travellers. It is also worth investing in high quality images, encouraging all guests to leave reviews, and comparing how other properties in your area market themselves. Thank you for your feedback.
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Rent on this site with great Caution

Owners direct have some great property's on there site. Rent from here with caution. We rented over 8 mths ago and placed a deposit of £600 with. [Name] from Hove. We left the property in good order and he agreed to refund our deposit We have still not received a penny! Owners Direct Customer Service do not except any liability , they continue to allow the property to be placed on the Owners Direct site knowing that customers will loose there deposit and have to proceed with Court action. The house was fine but not Cheap we paid over £2,500 for the week and with another £600 that still has not been returned that's over £3000.
I would recommend you stay clear of this property with Owners Direct UK. I would also recommend that unless Owners Direct hold the deposit ' Renting Beware'
House in Brighton, Sussex, England

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House in Brighton, Sussex, England


Detached House With Heated Private Swimming Pool And Sea View - Exclusive Location, Peaceful And Close To Beach.
OwnersDirect

Reply from OwnersDirect

We are sorry you did have a good experience with this property. We do have a policy to remove listings if we receive a few complaints from travellers. All property owners advertise on Owners Direct and travellers enter into agreements with the owners directly. We always do all we can, including raise issues brought to our attention from travellers. We are again sorry that on this occassion the property you stayed with did not give the best experience.
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Owners INdirect

This used to be my go to site. I don't like hotels and like to deal with, well... owners direct. I will not use them again as many advertsers now are letting agents and magagment companies with multiple properties. There should be a seperate company for these people. That is all
OwnersDirect

Reply from OwnersDirect

Thank you for your feedback. We are sorry you did not have the experience you expected.
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Advertising charge FAR TOO big increase.

I have used Owners direct for since 2009. I was very happy with them advertising charges WERE reasonable.
2009 £139. Then next few years I added Abritel link so total was £297.
2010 was £159. no vat as live in France.
2011. £135 plus Abritel £138. Total 274.
2012. renewal £151 (£180 .84 with VAT)
2014 renewal £219 before vat.
No explanation for this increase. It means that they charge a lot more that the other 2 big companies, French Connections and Chez Nous. This year no renewal offers or other special offers.
OwnersDirect

Reply from OwnersDirect

Thank you for your feedback. We occasionally have price increases to help drive more inquiries to your listings through increasing our owner tools and technology. One booking typically covers the cost of advertising and thereafter we charge no commissions on top of the subscription fee. we do aim to drive success for your listing and should you feel that you are not receiving the right number of enquiries our Customer Support team are available to help: 0845 528 0249
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Happy Owner Exclusive to OD in Catalonia and Brittany!

I have been advertising exclusively on Owners Direct for quite a few years now. I find management of the adverts for my two locations (La Turballe - beach FR6092 and Les Angles- ski FR11238) very intuitive and easy to manage despite the fact I am no genius with IT. Edits are promptly reviewed and accepted and I have developed a very high level of trust in this site and the way it is managed.
I list exclusively on ownersdirect.co.uk and I am grateful for the lovely families, couples and groups who have been our welcome guests in both locations. I can honestly say I have not had one bad experience, and have had the occasion to recommend this site to other property owners in France.
I like to list exclusively here as I can give full and prompt attention to my enquiries as well as managing the calendar and follow-ups.
Thank you Owners Direct. I can only hope lovely people continue to find us for their ski and summer holidays in Southern Brittany and Catalonia.
Caitlin www.ribtrek.co.uk
OwnersDirect

Reply from OwnersDirect

Thank you very much for your comments, they are appreciated.
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Massive Security issues

Used owners direct and my enquiry was phished. The genuine villa owner never received my enquiry, the phishers got in touch and took 1000 euros from me.

all seemed 100% genuine, was sent a full booking confirmation, lots of detail about the villa and local area, nothing to raise concern at all!

DO NOT USE!!
OwnersDirect

Reply from OwnersDirect

Dear Lisa, we are sorry to hear that you were a victim of an owner's email account being taken over by Phishing. We advise you contact our Trust and Security team who can be contacted on 020 8827 1998.

We advise all travellers to follow the Safe Payments Methods http://www.ownersdirect.co.uk/trustsecurity-trav-home.htm to protect bookings

Our customer service team will be able to help you further.
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"Owners Direct" do not book your Benalmadena (Spain) holiday home through them

They are a company that are the middle man for holiday home owners. The holiday homes are not inspected or vetted, so their is no guarantee you are going to get what you are paying for as l found out to my cost, £1,600 for 9 nights. Although l followed through with the actual owners l got no recompense and l have had no reply from Owners Direct themselves except an acknowledgement and the review l did for the apartment has not been posted. Surprise, surprise!!!
The dishwasher didnt work neither did the TV , the fridge freezer l had to clean to remove the black mould and the bed linen hadnt been ironed. It was all very disappointing!
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AVOID AVOID con men AVOID AVOID

Believe me if something goes wrong you are on your own, avoid
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Beware of your rights with using this site

The site is basically a way for private individuals to advertise their own property for rent with no validation firm any independent agency.

Therefore, there is no guarantee that you will get what appears to have been advertised and there is no comeback if you ave a bad experience.

You are better off using an node pendent vetting organisation like Gites De France for example, where standards have to be consistently maintained.

You may be lucky, but you are renting the property as seen with no guarantees.

This happened to us a few years ago in France, and we would not us this particular service agin because f this
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My bookings have increased dramatically since listing my property on this site due to the constant oustanding level of enquiries!

I know that it depends on how you present and describe your property on this site, but I can honestly say that my enquiries and bookings have increased dramatically since listing my Florida property on this site in June 2012.
I have decided to no longer advertise on any other websites, apart from this one as the bulk of my enquires are generated from site.
What ever it is you are doing, keep doing it, it works!
Thank You :)
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Be wary of Owners Direct reviews.

The reviews on the OwnersDirect website are not representative for two reasons:

1) You can only leave a review if the property owner invites you to do so. Obviously, the owner is only going to invite reviews from people who enjoyed their stay.

2) If you are asked to submit a review, OwnersDirect can decide not to publish your review if it doesn't meet 'certain standards'. Guess what - if you submit a review that is negative in any way, it doesn't meet those standards, and doesn't get published.

Obviously, there must be plenty of great properties on that site - what I am saying is don't choose a property based on the glowing reviews alone.
There are plenty of other websites out there that are a lot more transparent - I recommend you use them instead.
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Antique DevonFarmhouse in need of makeover

Three weeks ago my daughter and partner hired Stancombe Manor farmhouse for a family holiday. This was to be a treat to celebrate a special birthday for me, also including my son and grandaughter.We were to be joined by other family members making 9 adults and 2 children both under 2 years old.

My partner and I arrived first at 17.30 and discovered the site to be a complex of well maintained houses and gardens, however no sign of our host and unaware as to which building we were allocated.

We made an enquiry with a helpful resident who identified our allocated abode being the farmhouse.

The door was wide open but no one to greet us nor any official directive as to whether be this ours to stay.

We had phoned and had informed the owner we would be arriving after 16.00 so we were expecting a contact to be in place.

We were informed the owner lived in the adjoining property so we knocked and rang to no avail.

We looked inside for a welcome pack, no such document was found. Having travelled a long journey we felt within are rights to inspect the property and have a drink and shower.

The kitchen was large with lots of furnishings, great aga cooker and plenty of cooking utensils to hand.

The lounge was small by comparison and not large enough for our needs however this could have been overlooked had it not been for the appalling smell percolating from the carpet underneath the rug which had been thrown back to allow it to dry after a bucket of water had been empted on it prior to our arrival we later learned from the owner.
We went upstairs [access was gained by a spiral staircase with chipped paint and a stained carpet] to shower to find there was no hot water. The bathroom itself needed a good scrub and was below standard from a presentation stand point.

We had a cold shower and decided to watch the T.V. to see if Andy Murray could succeed only to find the T.V. would not work.

My son arrived at this point and with the aid of a multi meter got some reception from the
T.V;and when the owner finally did turn up hours later and was greeted by my son who was told there had been a spillage in the lounge; the hot water could be turned on from a switch sited under the consumer unit sited in a cupboard in the kitchen. I fail to see how a guest can have prior knowledge of these facts.
We mentioned the stained carpet etc and the retort was this is an old property indicating this is what is expected of an old place. It was pointed out that the price of £1950.00 had been paid out for a week’s accommodation and for that price we would expect the place to be in good order, clean and working, and a welcome of a professional order.

My daughter arrived later to discover the cot which had been promised to be erect was not so, and there were 7 lights fitted with faulty lamp bulbs.

The next day my daughter spoke to Mrs West pointing out that it was totally unacceptable to leave a wet carpet in this manner. The reply was that there was a heater upstairs we could use to dry out the carpet and there were light bulbs in a drawer we could do the lamp changes ourselves.
It was then pointed out to Mrs West this was the hottest July we had had this century and a heater in the lounge was not to be had at any price; also we were not there to carry out electrical maintenance on her property.

The rest of our party arrived on the Sunday and they were surprised with the shabbiness of the place. However we enjoyed the complex and what it had to offer as it was very
well maintained with lovely pool, games room, tennis court, swings and in a very tranquil area of Devon.

There are other parts of the complex with what appear to be privately owned cottages or apartments and these seem to be well looked after so this review in no way reflects on them. It is such a pity the farmhouse is not so well maintained.

To sum up the farmhouse needs to be upgraded. Also it is not ideal for small children nor the elderly or infirm due to the spiral staircase. The lounge is far too small to accommodate ten people with seating for only 5 or 6 at the most which means not all our party could be seated to socialize together.

We are surprised that a property in this condition and with such slip shod management can be advertised on your site and given the conditions be charged out at such a rate.

Mrs Jean Snaith.
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Apalling Apartment in Paradise

I booked the Apartment in Keswick as it was small and compact, perfect for a week on my own when I just needed a base in the centre of Keswick. The pictures on the website made the apartment look modern, minimalist and clean. How deceiving can photographs be?
I arrived at the key collection point which was a bar in Keswick close to the apartment. The guy was polite and showed me how to get my car across the confusing one way system to the apartment block & as the parking spot does not have direct access to the external steps to the sixth floor apartment, he told me to park in the entry whilst I unloaded my luggage. He gave me the key and returned to the bar.
I climbed the steps with the strong smell of tomato bolognaise sauce filling my nostrils from the Italian restaurant which is on the ground floor of the building. I also need to point out that all the industrial bins from the restaurant were also at the foot of the steps (not the best welcome).
On opening the door to the apartment it was immediately obvious that it had not been cleaned or aired. There was a strong stale smell of food, lots of long hairs and crumbs on the wooden floor, the settee was full of dust and crumbs, the work surfaces in the kitchen had not been even wiped down, the bathroom was full of dust, hairs and black mould etc on the tiles and the whole first impression was terrible.
The one bedroom was a decent sized room but the wallpaper was really peeling away from the wall in several places (badly damp) and the skirting boards throughout the apartment were full of dust.
I immediately rang Owners Direct and described the problems and they said they would get someone round straight away. I went back down the steps to get my next lot of luggage and got a mouthful of abuse from a man who wanted to pass my car in the entry which I was blocking. As I had been told it was OK for me to unload there, it was a bit of a shock to the system.
The guy from the bar then returned and I gave him the key to the apartment whilst I moved the car. He went up and when I joined him, he agreed that the apartment had not been cleaned, apologised and said his cleaner was on the way.
She turned up and he had to tell her where the dust and dirt was!!! Quite amusing really!! He then got the bed stripped and sent her off with the linen and towels to get replacements whilst he hovered the floor and mopped it. Once the bed had been remade he asked me to go into the flat with him to check it. Obviously there was no way it had been cleaned in all areas in the time they had been in it but I just wanted to get in the shower by this time as I had been walking from 7am that morning and now it was 5 o'clock. Just as they were leaving, a lady came out from the next door apartment and asked if the man who was dealing with my apartment was also responsible for her apartment. He said no and why. She explained that she had experienced problems with hot water and the shower and she had had to call someone but since then she was still having problems. It was established that it was nothing to do with my guy at which point I said to him, 'I hope that I am not going to have problems with my shower and hot water and if I do, who should I contact?'. He said to go through him for any problems and that if I needed any milk, tea or sugar whilst I was there I should just ask him and he apologised for the apartment not being cleaned and left. It was only when I had got undressed that I realised I didn't have the key to lock the door. I couldn't find it anywhere so I had to ring Owners Direct & they rang they guy again to see if he had it and he did, in his pocket! So he had to come back with it before I could have a shower.
After he left for the third time, I undressed and got in the shower and surprise surprise, there was no hot water!! So, as I didn't have the guy's details, I had to get dressed and go round to the bar to tell him about the latest problem. He came back to the apartment with me and said several guests have had problems with the hot water and it is a switch on the wall!! In response to this, instead of screaming, I suggested he put a laminated notice somewhere prominent or gave some basic information to guests with the keys. He agreed it might be a good idea. ! He also offered me a free meal at the bar/restaurant to apologise for all the problems.
I finally had a good shower, unpacked and cleaned the apartment properly. The shower and bathroom were the worst and I didn't feel properly clean all week and went home with a very bad cold. Did I catch the germs in the dirty apartment??
Anyway, needless to say, I didn't go for the free meal as it would not have made up for the disappointment when I had been looking forward to my week away for eight months and I will not book through Owners Direct again.
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Great location fantastic apartment

Just had a great holiday in an apartment we booked through owners direct ref: P9466. First time in Portugal. The apartment was lovely comfortable and clean we could not have wished for anything better. Oasis Parque is a fab place for us with our 2 kids, they had the freedom they wanted while we were able to relax. The owners were great to deal with extremely helpful. Will certainly be looking to return here next year. Thanks Patrick and Sue X
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Had fantastic rental in Fuengirola, Costa Del Sol, Spain

Just returned from a fantastic 10 days in a beautiful apartment. Cannot recommend highly enough. Owner Andrew kept us fully informed. We sent flight times and a taxi was booked for us from the airport. Such excellent service. Ref no: S17518.
Liz Hatton
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First Class Service

I have used owners direct on three occasions just back from murcia with friends,house we booked this time was fabulous Ref ( S23138) had everything in it we could possibly want very modern and clean, pool area and gardens in excellent condition, location was fab 10mins walk to the supermarket and beach,enjoyed it so much we have booked again as soon as we came home for next year, anyone looking to go to murcia i would recommend this 100%.
The owners kept in touch throughout the booking, and couldn't have been more helpful
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owners direct regarding S13543 can not help get my deposit back

My family and I booked a holiday through Owners Direct, apartment ref s13543, costa del sol, Mijas Costa in Riviera del sol, and the experience was dreadful !

The apartment was disgusting in terms of cleanliness , pillows looked like they’d not been changed for at least 5 years, maybe longer . I could go on telling you more, when on holiday with two small children all I ask is the apartment we rent to be clean.

Also the owner refused to give any of our security deposit money back as she said we’d damaged the T.V! We reported the damage which was already there shortly after our arrival.

It feels like we totally wasted our hard earned cash. Owners Direct do nothing to help you. All that was suggested by Owners Direct was that I keep in contact with the owner to try to resolve the stealing of my money issue myself, which I have asked her many times for it back, not too politely though, as I was rudely told that I was a liar. I will not be using Owners Direct again. Please stay away and do research into your holiday before booking.
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Beware before signing on as an owner of a rental property!!

I have been calling and writing the "Managing" Director and his partner for over a year (!) to get a response and a phone call back. They have no customer care and completely ignore complaints or questions for clarification.

I have been an advertiser for a few years now (this will be my last year!) and was told when we signed up that the properties were all rotated so that, although we were a long way down the listings one day, we would be on the top on other days. After a few months, I looked at the movements and recorded what page we were on- it stayed the same, in fact, went down as new properties were added. I wrote for an explanation and was told:"Thank you for contacting us. Please accept our apology in the delay to replying to your email. Our Head of Development has been out of the office and in order for us to establish the reasons for these results we need him to investigate the issues you have experienced." This was in June last year. Since then they have been on holiday, out of the office, blah blah blah. No intention at all. I will not advertise again and I would strongly advice paying property owners to look at other sites. This company is part of other web based companies, so check it out before you part with your money- you might be paying them twice...!

OwnersDirect Details

About this company

Owners Direct advertises over 31,000 holiday villa and apartment rentals worldwide - book direct with the owner. Villas, apartments, chalets, cottages, guesthouses and bed and breakfasts in Spain, Balearics, Portugal, France, Italy, Florida, Canary Islands, Cyprus, Turkey and many other popular destinations.

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Owners Direct is ranked 44 out of 49 in the category

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