Has to be one of the best companies I have ever dealt for online glasses and I have used a few over the years. I am really satisfied with the frames, exactly what I was looking for plus the fact ordering is so simple.
The frames are very well-packaged and particularly the glasses protective case is really good.
TOP JOB Ozeal !!
If you want a great service, no fuss and good prices then try Ozeal. The website is very easy tom use and the way it is laid out makes choosing the right frames simple, and with the facility to upload your own picture to see what the glasses look like on you. Other on-line glasses sites I have used take ages and charge for delivery. The Ozeal price for my glasses for my first pair and the next two pairs both included free delivery.
Ordering from Ozeal glasses was the best decision I could have made. It was quick, simple and the service was excellent. You could not find a better company online......
I am so satisfied with the frames--exactly what I want to order--not to mention the ease of ordering.
The frames are very well-packaged and particularly the GLASSES CASE are really good.
WOULD certainly recommend this website to my friends.
I would recommend this company in a heart beat.It was by accident that I found them and will definitely use them again in the future.
i would recommend this company, service very good,and quality goods as well
Ozeal have a wide range of designs at amazing prices there really is something for everyone and every face shape. There prices are brilliant when compared to a optician the glasses I got for a similar frame would if cost me £190! From Ozeal they only cost me £45!!! They have consistent offers and discounts available which is a bonus! The customer service is brilliant and it's free postage with 60 day money/refund I can't recommend this company enough I will never buy glasses from my options again.
These guys have got it sorted. The website is clear and easy to use, they have a great selection of frames,I am happy with delivery time (just over a week from ordering to receiving) and have been kept informed at every stage. I was also pleasantly surprised at the quality of the hard case supplied with my specs!
All in all very happy qith the buying experience, the product and the service. Would recommend to my friends.
I found a great pair of glasses and i went ahead to order them and looked forward to getting my glasses in about two week. It was a great deal too frames already discounted and further Halloween discount. Just over a week later i get an email apologizing and advising of a problem with one of their machines and i would receive my glasses very soon. In the mean time i looked up their Facebook page and started following them and i was happy that their customers were really happy with them. By the third week I emailed as i had not received anything yet. I was advised that my glasses should have arrived and to wait a couple more days and offered a £5 refund as compensation for the wait, I accepted. In between this email I had won a pair of their glasses via Facebook so I placed another order for these glasses and paid for the postage. After four weeks I had still not received anything and I was told that my glasses had been returned and by Royal Mail. I had not been left a delivery card or anything. By this point I kind of felt that I was being fobbed off. So I asked for both orders to be cancelled and a full refund as they had not been able to deliver my glasses. They gave me a full refund and said they would send me the second pair anyway by signed for post. Question? 1) why didn't they do this in the first place? 2) did they ever complete my first order?. So i have now received this second "free" pair of glasses. It cost £3.75 to send by signed post. No delivery note in the package but well packed. The quality of these glasses is appalling, one arm still one arm loose, appearance of glue stuck the hinge - just awful. The best thing about the whole thing the glasses cleaning cloth even the glasses case was wonky. Total waste of time and energy. It just seems odd after reading all the rave reviews.
Easy to choose styles, simple website navigation and ordering process. Very pleased with my bargain frames AND that I can read the teeny tiny print on ... well, everything.
Excellent prices on affordable eye glasses and tons to choose from.
It's easy to order and their customer service is really helpful.
Really good website, clear and easy to navigate.
I called there helpline and got good advice on what would be suitable.
The glasses are excellent and of good quality.
I would recommend this company and will use them again.
I would highly recommend Ozeal glasses. They have a really awesome range of fashionable glasses in many different styles! It was really easy to go through the site to decide what glasses I wanted (although it took me a while to decide which pair I liked the most as most of them are pretty sweet). After deciding the process to buy them was extremely straight forward and easy.
I don't know much about the whole prescription details, but they had an option for me to send my prescription my email and they did all the leg work for me! I had a little bit of a wait before they arrived, but this wasn't a problem as I was extremely pleased with the final product.
The quality was solid and I had no problem with the lenses despite the bad reputation floating around about online glasses retailers, you won't have an issue with quality at all with these guys and their products are worth every penny!
I am so impressed with the glasses from Ozeal. Excellent choice of frames with competitive prices really easy to order, super fast delivery and very helpful customer service. The virtual try on option can help you to get perfect frames, the best online supplier of glasses ever. I would absolutely use this company again and recommand it to my friends.
I was concerned to purchase online because it was my first time i buy prescription glasses online. found Ozeal and i relied them. the prices are amazing (i could save up) and easier to order, waited for 2 weeks to receive them, because they are customized lenses ... when i received them, was surprised about ( great quality) and they fit well on me... i can see again!!....would use them again and recommend them.
I had to wait exactly a month for my varifocal glasses and was annoyed that when I contacted for information I was just met with the usual , "they will follow "and "we will notify you when they are being despatched" which was the last thing I wanted to hear as I was desperate for these glasses having broken my previous pair and was wearing off the peg reading glasses for near work which weren't ideal as my sight varies in both eyes. I received my glasses today and they are excellent, well made and the lenses are top quality and really are worth waiting for. I just wish they would have stated that special order glasses could take up to 28 days to receive. Knowing that they will take this long in the future I will order more and allow 28 days before stressing .I will also recommend to all my friends but explain that they could take up to 28days but they are worth waiting for..
I have been waiting around 6 weeks for my glasses, I was initially told they were lost in the post then I have been repeatedly told they are in manufacture and will be issued this week, only for them never to appear. never any offer to rush the order or send recorded delivery, or even apologise or explain the delays.
Do not believe the online reviews, you may as well just throw your money away rather than give it to an organisation that clearly have no idea of customer service.
Anna Goncalves found this review useful
I was just a little concerned as I had not heard of OZEAL. However I am more than happy with my glasses, price, case fantastic. When I became concerned over the length it was taken to receive them I contacted OZEAL via on line chat and the service and information received was excellent. I was only concerned probably as I had not heard of OZEAL, had not used them before and as I now have heard of them and used them I will definitely use them again
I had these glasses one week and one of the nose pads came off. Contacted ozeal and they told me to go to a shop and have them fixed. Great after sales. Shame because I like the glasses and would have ordered again.
After waiting the 5 days as stated in the website I contacted for a status update only to be told that the waiting time is up to 8 days or more. They just need to state this on the site..... under promise and over deliver, not the other way round! That way you will have people think 'what a great fast service' rather than 'bit slow as they said it would be faster'. I would have been happy to wait 8+ days if that was the timeline stated.
Also, if you are going to be late, then an email update giving the reason would be helpful, rather than the customer having to chase for info.
Glasses are great though, and great value for money, just need to tidy up your customer service processes.
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At Ozeal Glasses, you will be supported by our professional and responsible customer service both before and after sale so as make sure you will purchase the exact glasses you need. In cases that you have to return your glasses, you will benefit a lot from our Free 60-Day Return Policy. You can also contact us by 0845 582 0668 for any problems.